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Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
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Glen G.Perth, WA
- V11 Absolute Pro
- Verified purchase
Was great while it worked which wasn’t long
Vacuum worked great for 3 months. Then it died and the warranty process is slow, tedious and leaves a lot to be desired. Lots of emails and talk but not a lot of action. For weeks I have been stuck with an $1,100 piece of art that looks good from afar but is far far from any good. Save your money folks, my 3rd and last Dyson I’ll be buying.
5 comments
I get a message but no details as to how to return message. All my emails (other than my very first) have received zero response - I’d love some action - cut and paste comments are as worthless as this warranty. Consumer protection here we come...
Dyson Team ..Dyson
This is certainly not what we would expect Glen.
We can confirm at time of writing the inbox of [email protected] only has one outstanding email from within the last hour and we would never knowingly ignore a Dyson Owner.... Read more
Could you please resend your email, or give us a call on 1800 239 766? Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST and we are keen to get this sorted for you.Similar opinion? Write a review on ieatwords.com.au!
Sheri R.
- 2 reviews
You just can't beat a Dyson product!
They simply make the best Vaccum's available! I have had 2 vacuums and 2 of the stick models over the years. I replaced ONLY because I wanted to upgrade. I love the ease of use and power offered in the stick models, which are fantastic on all floor types. My sole wish is that it stayed powered longer.
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Gabi R.Sydney, NSW
Only vacuums in one direction
Firstly I love all the other Dyson cordless vacuums. I was excited for this purchase of the new v11 but could not be more disappointed. This only vacuums in one direction - a forward sweep picks up great, but pull it back and it just gathers all the debris and pushes it back toward you. Dyson have confirmed this is as a result of the new design of the v11 head, told me to get over it and have refused a refund or exchange. Please do not buy the v11 it is nowhere near as good as the older models. Also, Dyson were infuriating to deal with. I hope this model is exposed for the junk it is.
2 comments
Dyson Team ..Dyson
We do apologise for any disappointment. While the V11 will clean in both directions, on the backwards stroke large debris behind (but not under) the cleaner head may not be picked up. This is due to t... Read more
he seals on the base of the cleaner head to assist in picking up fine debris across carpets and hard floors. Should we be able to assist further or if you would like to discuss further, please forward your details to [email protected] and we will be in touch shortly.Perhaps you should think about disclosing that in the brochure and advertising material, given it is not a feature of one other vacuum you have released before and therefore it is not known to the con... Read more
sumer to make an educated decision whether to buy it. Even fair trading got nowhere dealing with you about this issue.Similar opinion? Write a review on ieatwords.com.au!
Find out how Dyson V11 compares to other Stick Vacuum Cleaners
Know better, choose better.
SSN
- 3 reviews
MUST HAVE!
This is the best home appliance I've ever had. It's quiet, it does the job with out plugging and unplugging. We vacuum out apartment in 10 minutes. MUST HAVE honestly.
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ParkerGreater Melbourne (Metropolitan), VIC
- 7 reviews
Works well but quality lets it down
We purchased a Dyson V11 Pro in May last year direct from Dyson Australia. It was working effectively up to late November last year when the carpet head stopped working. We took it to Dyson Service in Melbourne only to be told it was working when they tested it. On Friday we were using the machine and the noise from the power head suggested it was not working properly. It sounded like it had sucked up a bag of marbles. We took the brush bar out and noticed that pieces of plastic had sheered off the gear end of the power drive system. We took it...Read more
to Dyson Service today and they were extremely apologetic. Initially they advised a minimum 5 day wait for a new power head from Sydney and they rang later this morning to advise the entire V11 Pro vacuum would be replaced with a new one. It's a great vacuum cleaner but the quality issues are a worry for something that expensive.1 comment
Dyson Team ..Dyson
We are sorry to hear of the difficulties with your Torque Drive cleaner head but are glad to hear it is being sorted.
We have every confidence the replacement machine will provide years of reliable p... Read more
erformance, but if we can assist further, please don't hesitate to get in touch. We are happy to help.Similar opinion? Write a review on ieatwords.com.au!
SshahGreater Melbourne (Outer), VIC
- 5 reviews
Great product, battery works well and suction is good
We had a V6 animal for 4 years and it was time for an upgrade so we bought V11 and we love it. Works perfect and suction is good. It adopts with different surfaces automatically and the suction changes accordingly.
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THIS VAC IS USELESS WHEN IT COMES TO HAIR NOT HAPPY JAN.
If you have hair then expect to clean your vac every time you use it it gets stuck everywhere and you have to pull it out everytime otherwise the roller at the back stops spinning and now 7 to 8 months the rollers are missing hairs the back roller HARDLEY rolls i have wooden floors and the felt on the bottom it will not last the year. And if you like vacuuming one way well that's all you can do don't go back and forth the dirt will flick away or get stuck at the back or not suck it up at alI vac under the bed and so forth the vac cuts out I'v...Read more
e had enough. And for the money HARDLEY WORTH it. Could off had a ducted vac for the same money and it would have vac the car as well where this can't so not happy with this product waited so long to a fort it. Going to return it back and get my money back not worth 1200 dollars in my opinion . And I have been vacuuming for 30 years so to rate this product its like useing a 30 dollar black and Decker product where you would but in bin. But now I'm going to have to waist my time to take it back and explain my self to the guy. Like it's not bad enough that I've had to clean this thing every time i use it for 30bucks I would have just but it in the bin.1 comment
Dyson Team ..Dyson
We are sorry to hear you are having these difficulties. We certainly don't expect this to happen and will only be happy to assist. Our Dyson Experts are available via [email protected], or of cours... Read more
e, you can take the machine to the store of purchase for their assistance in a resolution.Similar opinion? Write a review on ieatwords.com.au!
tyr382Metropolitan Adelaide, SA
- 3 reviews
Very good on carpet very bad on tiles
Good unit
Very good build quality
But over $1000 and cant do tiles poor engineering . Unfortinly this is where the unit fails. Tile flooring is this machines enemy. We have a long hair cat and does a out standing job getting cat hair on carpets but fails on tiles.
Oval all its a good unit, provided your on carpet.
3 comments
Dyson Team ..Dyson
Thank you for taking the time to review your Dyson V11 machine.
The High Torque head on your Dyson V11 Torque Drive is designed to work on both carpets and hard floors so it is concerning you are experiencing difficulties on tiles.... Read more
We would encourage getting in touch with our Dyson Experts via [email protected] and we will only be happy to help.I just don’t understand why a simple brush head attachment is not included in a $1000 unit. My $90 Karcher shop vac can pick up every little bit of debris off my garage floor but a $1000 motorised vac head don’t pick up cat hair off polish tiles?
Dyson Team ..Dyson
This is certainly not to be expected as the included High Torque cleaner head is designed to work on both carpets and hard floors.
If you haven't already done so, we kindly ask you to forward your d... Read more
etails through to our Dyson Experts via email and we will only be happy to assist further.Similar opinion? Write a review on ieatwords.com.au!
Ehsan HGreater Melbourne (Inner), VIC
- 5 reviews
- V11 Absolute
- Verified purchase
Simply perfect! Worth every penny
Bought Dyson V11 Absolute during 2022 Black Friday sales and can tell you it is worth every penny. Extremely easy to use, sleekly designed, powerful, reasonably quiet and much more.
I used it on tiled and carpeted floor as well as rug for all kinds of mess a 2-year-old can possibly make and the outcome was brilliant!
Battery life is excellent as I used it on Eco Mode for 36 minutes and the battery was still well above half. It is so easy to use that we clean the whole house 3 times more frequent than before.
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Find out how Dyson V11 compares to other Stick Vacuum Cleaners
Know better, choose better.
MichaelGreater Melbourne (Metropolitan), VIC
- 4 reviews
Expensive but very good
Let’s be honest, it is quite expensive and the filter at the rear requires regular cleaning
I still however stand behind the quality of the appliance and charge is more then enough for the regular home
The dog doesn’t mind using the small head on him too which sort of combines brushing and hair pickup
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FranniePerth, WA
- 5 reviews
Totally, totally worth every cent.
Best upright vacuum ever! I have floorboards and carpet and use it on both without a problem. Totally, totally worth every cent. Picks up every speck of dirt, fluff and hair. Hides easily away between use in small hall cupboard and is always ready for action. An absolute winner.
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Alysha D.Mid North Coast, NSW
- 7 reviews
- V11 Absolute
- Verified purchase
It’s ok. Not really worth the money.
We have vinyl, hardwood and carpet flooring in our home. I bought this in hopes of making it easier to clean up after my two toddlers, with the ease of not having to lug around a big vacuum plugged into the wall.
I find it extremely heavy, and you have to hold the lever on while you’re vacuuming, I liken it to holding a petrol pump on. I get cramps in my hand after two mins of vacuuming.
When on carpet mode it’s so powerful it just pulls the rug inside it but doesn’t actually pick up the crumbs.
I would prefer to use my $300 Electrolux. Not a fan.
2 comments
Dyson Team ..Dyson
We are sorry to hear you are unhappy with your machine. We certainly wouldn't expect any discomfort or cramps from using your machine.
We kindly ask you to forward your details to [email protected]... Read more
m and our Dyson Experts will be in touch as soon as possible.Thanks for your reply we actually returned it and got a full refund last week as it was over heating.
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Ripped-offPerth, WA
Why are Australian's ripped off by Dyson
Why is it that companies are so keen to ripp off Australian customers. While I'm quite happt with Dyson products, I consider it outrageous that Australian customers are treated with such disdain. Dyson is selling the V11 Torque for USD$498 (AUD$714) including the floor standing Dok (AUD$149)and a choice of extra tools or cleaning kit valued (AUD$130). Yet in Australia we're being gouged AUD$1,098 for just the V11 Torque with a AUD$74 smaller cleaning kit. Unless Dyson changes its attitude to honest dealing with Australian customers, my next pur...Read more
chase will be with its competition. I'm told LG offer a very competetive, and in some respects better (ie. interchangeable batteries), product. Dyson should offer the same product pricing and specially globally, with only the currency exchange rate affecting the priceSimilar opinion? Write a review on ieatwords.com.au!
JSBSouth East Queensland, QLD
- 26 reviews
- V11 Absolute
- Verified purchase
Dyson has done it again!
The new V11 Absolute does not disappoint! It is very powerful and quite lightweight for all that it is. We have a cat so we have a lot of fur around the home plus my long hair and I have to say, the V11 is impressive with sucking up the hair. The hair doesn't seem to get tangled on the rollers. We use this vacuum on tiles and also carpet, and it works perfectly. Some specs I love about it is: it's actually quiet and lightweight for how powerful it is, the timer display screen for each mode - this is my favourite part of the vacuum! We also got ...Read more
the cleaning kit with the vacuum and it has some amazing little tools - my favourite is the long one with the black rubber that can clean under the car seats. We upgraded the V11 from a Dyson DC44 Animal and it does not disappoint, Dyson's technology is continuously improving and will forever be a brand we will use and recommend, because the products always exceed our expectations and is definitely great value for the cost.Similar opinion? Write a review on ieatwords.com.au!
Pete P.Illawarra, NSW
- 2 reviews
Best hand help vacuum long battery life fully recommend
Better than the V10 linger battery life more power and suction ! So happy would buy the next model up if it comes out in the near future!
So easy to operate and a LD battery monitor
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Find out how Dyson V11 compares to other Stick Vacuum Cleaners
Know better, choose better.
Tegan E.
- 4 reviews
Love it
We have tiles and floorboards. It performs great but does need frequent cleaning on the spinners. Battery life is fairly good for a small vacuum. Also very lightweight and easy to manoeuvre.
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CairolovesGold Coast
- 33 reviews
Fantastic Suction. Upgraded from V6.
I chose to go for the Dyson Absolute rather than the Torque as I have more carpets than hard flooring. The Torque only comes with one main head which is better for hard floors. Whereas the Absolute has 2 main heads, one for carpets and the other for hard floors.
PROS
- Set up was simple and inside the box you do get a generous number of attachments. At the time of writing, Dyson also had an offer for an extra cleaning pack which contains an extension, a curved piece for over the top of cupboards and a mattress cleaner - this I am looking forw...Read more
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Andrew Brekalo
- 4 reviews
Good product
Strong vacuum, well engineered. Using it an engineered floors mainly as its not super practical on my wooden carpeted areas given back capacity. A bit pricey for what it is but best in class from previous experience.
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rachel01Metropolitan Adelaide, SA
- 7 reviews
- V11 Torque Drive
- Verified purchase
Amazing power and capability
It automatically adjusts its self depending on the floor surface so powerful and efficient. It automatically adjusts its self depending on the floor surface so powerful and efficient. Im totally in love with this product. I recently bought it to replace my V8 and can say its so much better than the original.
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PaulThe Mallee, VIC
- 41 reviews
- 4 likes
- V11 Absolute
- Verified purchase
Disappointed with the maintenance required for the Dyson V11 Absolute!!
I purchased a Dyson V11 Absolute on 26.4.2019. I have always been impressed with the Dyson Machines although the Price is something I'm not so sure about!! So I have had this machine now for approx 8 months. I noticed about 2 months ago that every time that I checked the filter on this machine - it basically needed cleaning. It was always fully covered with dust and needed cleaning. I thought to myself that this could not be right - that every time I used this machine - even if it was for 10-15 mins - that I needed to clean the filter. I eventu...Read more
ally contacted Dyson - explained the issue - and was sent a complimentary filter. Not sure how this was supposed to solve the issue but I guess a sign of good faith on the part of Dyson. The issue continued ..... I must say that I have a very clean house due to my OCD. I became sick and tired of having to clean the filter each time I used this machine, so I contacted Dyson again. It was arranged that I send my machine down to Dyson in Melbourne - which I did. I sent it last friday and received notification today (Thursday the following week) that it had been sent back to me. I received an Invoice (No cost due to Warranty) that indicated that the only part that had been changed was - you guessed it - the filter unit. It would therefore appear that the filter on this unit DOES need cleaning after every use - and this was NOT a fault. Very disappointed. If I had known this in advance, I would NOT have purchased it. Dyson - the Leader in Technology - leaves a lot to be desired!! I will NOT be purchasing Dyson latest technology anytime soon in the future ....... To waste a week sending it down to Dyson in Melbourne - only to be told that the filter needed changing (It had already been changed if Dyson had looked at my Online Account) - was the most disappointing outcome for a Loyal Dyson Customer (Now to be Ex-Customer) .....4 comments
Dyson Team ..Dyson
It certainly does sound unusual for the filter on the V11 to be loaded with dust regularly. Under normal use, we'd expect it need to be washed once every month or so.
We would kindly ask you to forw... Read more
ard your details to [email protected]. We would value the opportunity to look into this further and assist.I have sent an email to Dyson as suggested above. I will keep you informed on what progress, if any, is made with this issue.
Just an update for those interested!! I received a reply from Dyson this morning. They had attached a copy of the Technicians Report for my recent repair of my Dyson V11. It reads - " Fair condition. ... Read more
Found filter clogged/cyclone blocked with excess dirt/dust. Recommend to Customer to tap cyclone when emptying bin to ensure all dust falls out of cyclone". My V11 is in Excellent Condition - NOT Fair as described by the Technician. The filter that I sent with my V11 for repairs was the NEW filter that Dyson had sent me - It had only been used twice for a short period of time!! I empty my V11 after every use. It is always kept clean and tidy including the filter and bin. I have never come across a Company like Dyson that tries so, so hard not to replace a faulty vacuum when clearly there is something wrong with it!! So frustrating....... I will keep you informed!!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Charmaine S.asked
Is medium mode the same as auto mode in v11 as sign comes up medium not auto
3 answers
Yes and no. When you manually select your suction type (i.e. not 'auto'), to revert it back to 'auto' you have to select 'medium'. However, if you want to keep the suction type on 'medium' and not 'auto', once the 'auto' comes up on the display, press the mode select button and it will change to 'medium'. It should not change to 'auto' until you cycle through the suction types to 'medium' again.
Dyson Team ..Dyson
To confirm, Auto mode will show when the Torque Drive Cleaner Head is on your machine as Auto requires this cleaner head to work. Medium ("Med" on the display) will show when any other attachment is in use.
If we can assist further our Dyson Experts are available via [email protected] and happy to help.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Thank you
Leoraasked
Hello I’m looking to buy the V11 Absolute Extra but I’m worried as I heard they’re hard to work with on thick dense carpets which is what we have. Can you explain please if this is correct and if there’s a way around it. Thank you.
4 answers
Hi Leora, we have one large and quite thick style rug, the V11 works quite well on that rug.
I’d love to be able to send you a video to show you this in action, but not sure how we can go about this through Product Review.
Thank you for your answer. I suspect that it’s different with rugs as they do not have an underlay like carpets do. I might give Dyson a call to discuss it. Thanks again.
Dyson Team ..Dyson
Dyson machines are designed to work on many different types of carpet and its unusual to expect any difficulties.
Should you find it hard to push, the cleanerhead gives you the ability to reduce the seal it has with your floor type (by moving the selector switch to the "-") to make it easier to push.
That being said, we would encourage contacting your flooring manufacturer if you have any concerns about using a Dyson machine on your flooring.
Zelene S.asked
When plug into charger both blue lights turn on 1 time for a second, no screen display, no power.
When trigger is pulled both lights flash 10 times no screen display. No power.
Why is this? Vaccum less that 4 months old
2 answers
Hi Zelene
I'm sorry I can't help you with this problem, as I've not experienced it with mine. I suggest you contact Dyson Customer Support, the people there are extremely helpful. It's still under warranty if only 4 months old so it may be replaced if they can't offer a solution over the phone. Good luck. cheers
Dyson Team ..Dyson
So we can best assist, we would kindly encourage getting in touch with our Dyson Expert via [email protected]. Please include your query, details and the serial number of your machine and we will be in touch very shortly.
We look forward to assisting you.
Prices
- Dyson V11 Torque Drive Cordless Vacuum Cleaner 268306-01A$1,096.00
- V11 Absolute Cordless VacuumA$1,097.00
- Dyson V11 Absolute Cordless Vacuum Cleaner 268734-01A$1,177.00
- Dyson V11 Absolute Cordless Stick Vacuum 347782-01A$1,199.00
- Dyson V11 Absolute Cordless VacuumA$1,199.00
- V11 Absolute Extra Cordless VacuumA$1,199.00
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Dyson Team ..Dyson
We are sorry to hear you had difficulty with your machine. In the unlikely event something goes amok we aim to get your machine back up and running as quickly as possible and can only apologise if we ... Read more
let you down. If we can be of further assistance getting this sorted, or assist with any further queries, please just forward your details and a link to this review to [email protected] and we will be in touch.