Dyson V6 Slim Questions & Answers

Hi Kim,

If you just need the brushbar this can be ordered from https://shop.dyson.com.au/spare-parts/brushbar-963830-01-1, if you need a replacement motorhead https://shop.dyson.com.au/spare-parts/motorhead-966981-01-1.

Alternatively please feel free to call our helpline on 1800 239 766, we are here to help.

- Sam

We are sorry so hear you are having trouble with the performance of your machine. Understanding you have cleared your machine, we would kindly encourage reviewing this video to ensure all areas were checked: https://www.youtube.com/watch?v=BCUY4crvKK8

Should you continue to experience difficulties, please forward your details to our Dyson Experts via [email protected] and we will be happy to help get this sorted.

Sorry to hear about this Helen. We'd like to get this sorted out for you, so please send us an email at [email protected] explaining the issue, along with the machine's serial number and your contact details. We'll be happy to help.

We are sorry to hear that you are having an issue with the motorhead of your cordless machine. We recommend to follow these checkpoints:

1. Clean the brushbar as shown in this video here: https://youtu.be/fdnu4yk-5vI?t=25s

2. Separate the clear bin from the main body of the machine as shown here: https://www.youtube.com/watch?v=BWG-AgswpQo Once the clear bin is separated, clean the metal contacts behind the clear bin and on the main body with a dry cloth. Assemble the machine and test if the motorhead will spin.

3. If the motorhead still does not spin after following steps 1 and 2, please remove the long wand and test if the motorhead will work when connected straight on the nozzle of the clear bin.

If the motorhead still does not work after following above steps please forward your details to [email protected] and our Dyson Experts will be in touch shortly to help get this sorted.

While the head included with your V6 Slim is the only floor tool available for your machine at this time, we certainly wouldn't expect any damage to occur as a result of using it.

Please email your details through to [email protected] and our Dyson Experts will be in touch shortly and happy to help.

The bin emptying mechanism is different on the V6 and the V8. The V7 machines feature our new bin emptying mechanism which hygienically drives out dust and debris.

You can see how to empty the V6 here https://www.youtube.com/watch?v=BWG-AgswpQo and the V8 here: https://www.youtube.com/watch?v=yXJppqsD6cQ

If we can assist further, please don't hesitate to get in touch with our Dyson Experts via [email protected] and we will be happy to help.

Hi Hanlie,

Thank you for your query.

While we don't sell any other floor tools for the V6 Slim amchine, we are happy to help as we wouldn't expect routine clogs through any part of your machine.

We would kindly ask you to email [email protected] with your details and our Dyson Experts will be happy to help.

Hi Katrina,

Thank you for your query.

While a number of accessories are available for the V6 Slim, we do apologise for any disappointment, however we do not currently have a larger head available for this machine.

If we can assist with any further queries, please feel free to email [email protected] and one of our Dyson Experts will be in touch very shortly.

Hi S.J.

Thank you for your question.

I am sorry to hear you are experiencing a short run time from your machine, we are happy to help.

So we can diagnose what is happening with your machine and assist with a resolution we would kindly ask you to email [email protected] and our Dyson Experts will be in touch to help.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Hi Leelou,

Thank you for your query.

While the Soft Roller Cleaner Head will fit the V6 Slim, at this stage it isn't available to purchase separately as an accessory. Apologies for any disappointment.

Best wishes,

Shan

Hi Chris,

Thank you for your query.

Sorry to hear about this. A surging or pulsing noise indicates a blockage or restriction of airflow through the machine, or it may be time to wash the filter

We would recommend to run through the checks outlined on https://youtu.be/ubbGu1Man8k & https://youtu.be/jIBuj-sAd4c.

Should you find the issue persists please forward your details to [email protected] and our Dyson Experts will be more than happy to help get this sorted for you.

Best wishes,

Shan

Hi there,

Thank you for your query.

Under normal use, the filter in your Dyson V6 Animal doesn't need to be replaced, just washed as shown here: https://www.youtube.com/watch?v=JzhCAfkRNDc. Please note, some models don't have the post motor filter at the back of the machine. If your machine isn't fitted with one, please disregard.

I hope this helps, however if you have any further queries, please feel free to get directly in touch with our Dyson Experts via [email protected]

Best wishes,

Shan

Hi Audrey,

Thank you for your question.

If the machine was in Max power mode when it ran out of battery, an amber light may show while it is charging. This is normal and the light will go off before the end of the charge. Please leave the machine for 3.5 hours to recharge fully.

If that does not resolve the issue, please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.

Best wishes,

Mira

Hi Jess,

Thanks for your question.

When first unpacked, the battery will have approximately 20% charge, and will be preset to the Maximum suction mode which has the shorter run time for quick clean ups. While you can use it straight out of the box, we would recommend giving it a full charge first.

Getting started with the V6 Slim:
https://www.youtube.com/watch?v=32KSMSRSTC0

If you have any further questions or if you need assistance please email us at [email protected] and we will be happy to help.

Best wishes,

Mira
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Hi there,

Thank you for your question and we are sorry to hear this has happened.

From the description provided you may need a replacement charger for your machine. If you can please email your contact details and the serial number of the machine through to [email protected] one of our experts will be in touch as soon as possible to assist.

You can find the serial number for your machine on the guarantee form which is on the back page of your User Guide. However, you can also find it on the machine. To locate, push the red release catch and the base of the bin releases. Push it again and you can pull the complete clear bin off the machine. You will find the serial number sticker on the opposite side of the red lever on the machine.

Best wishes,

Samuel
Facebook.com/Dyson

Hi Kerry,

Thanks for your question. This machine will make a pulsating noise when there is any obstruction of airflow to the motor, and the obstruction may be in a less than obvious location. Please start by checking your machine as demonstrated here: https://www.youtube.com/watch?v=BCUY4crvKK8

If that does not resolve the issue, please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.

Best wishes,

Mira
www.facebook.com/dyson

Hi Chantel,

Thank you for your review.

If your machine is making a pulsating noise please start by checking it for blockages as shown here:https://www.youtube.com/watch?v=BCUY4crvKK8

If that does not resolve the issue please email our Dyson experts at [email protected] including your contact details, the machine's serial number, a description of the issue and of any unusual noises or lights that you have noticed and we will be more than happy to help.

Best wishes,

Mira
www.facebook.com/dyson

Hi Bryan,

Thank you for your query.

Your Dyson V6 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.

It is recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

Best wishes,

Shan
Facebook.com/Dyson

Hi Matt,

Thank you for your query.

Your Dyson V6 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.

It is recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

Best wishes,

Shan
Facebook.com/Dyson