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EKO 4K Ultra HD Smart TV K550USN (55")
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- 5 reviews
- 1 like
Horrible sound, makes it unbearable to watch because the sound is Soo tingy
Brought this tv yesterday from bigw .$499 .set up last night .picture is good but the sound is horrible it's so tinny that it sounds like holding a plastic cup to your ear with a string (like we all did in preschool).it's so off putting I can't watch tv because of it
Purchased in at Big W for $499.
Yes of course I have already done all this.the right hand speaker vibrates and is distorted. It's faulty no amount of resetting is going to fix a faulty part
Hi Ree,
To better assist you with the product, please email us at [email protected] with your contact details along with your model & serial number....
Read more Thank you
- 3 reviews
- 2 likes
There are two issues first the tv is very slow to respond to commands from the remote, second and most important thee customer service is the worst I have dealt with companies all over the world, so I understand bad service but this is the worst
Do not buy an EKO tv if you need customer service.
Purchased in at Big W Retail Stores for $560.
Hi John,
I’m really sorry the tv did not meet your expectations....
Read moreI understand our Service team is in touch with you in resolving this. Please do not hesitate to reach out to us at [email protected] Thank you
Don't waste your time or money. Won't turn on, 2 of the same products same problem.
Customer service non existent from EKO.
Will buy a reputable brand in future, thought I would give them a go big mistake.
Purchased in for $525.
Hi Troy G.
I’m really sorry the tv did not meet your expectations....
Read moreTo better assist you with the product, please email us at [email protected] with your contact details and serial number. Thank you
- 5 reviews
- 1 like
Very laggy and the sound is terrible. Ended up buying a sound bar but sound still cuts out. Bought 2 weeks ago from Big W not sure if they will take it back now. Remote is temperamental too.
Not happy with the quality.
Purchased in for $599.
Hi Kate,
May you please try the troubleshooting steps below?...
Read more IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes. If ever you need more help, just feel free to send us an email at [email protected] and we would be more than happy to assist you. Thank you
Find out how EKO 4K Ultra HD Smart TV K550USN (55") compares to other 4K Ultra HD TVs
Know better, choose better.
Very grainy & pixely picture. Worst I've ever seen.
Faded looking colours.
Sound is very poor
Unwatchable.
Will be returning it & getting another brand.
Not worth the time buying one of these TVs.
Not happy at all.
Purchased in for $449.
Hi Karen,
To better assist you, please email us at [email protected] with your contact details and serial number for us to organise a repair for the tv....
Read more Thank you
Purchased this EKO 55inch via BigW, January 2020. Just at the start of the COVID pandemic. I multiple sclerosis, so had to temporarily move out due to covid and health risks. Anyway, I've barely used this EKO TV, and now only very recently have begun to use it. Only to find after a week of normal use, the remote has completely stopped working, so installed new batteries, and still not working. So I've had to use the also very difficult to access alternative, semi control panel on the back of the tv with little success. It only good for turning ...
Read morethe tv on, and volume control. But the setting is stuck on the "AV" setting, for DVD or Blu-ray player and no way of getting it back to digital tv option. Plus the screen picture keeps blurring in and out, when I now just use it to watch DVDs, and sound goes up and down in volume randomly. I'm utterly disgusted that in just two years, after barely using this tv unit, and keeping it clean and safe etc, that it's a big fat lemon product !!! And even worse, even after seeing hundreds of complaints across various product rating sites, and even on the BigW site & reviews, they're still selling this dud and scam of a product. So I've reported it to the ACCC. Especially as now I've noticed the tv is heating up beyond what would be deemed as normal and would definitely pose a fire risk. To anyone out their thinking of purchasing this brand, PLEASE DON'T, BUYER BEWARE. And the company that produces this brand also produces other brands such as Blaupunkt and other brands,all of which are manufactured in both Poland and China. No doubt for the cheap labour and material costs etc. Robbing consumers and taking them for fools !!Purchased in for $486.
Just out of its 12 months warranty and the screen has gotten so hot it has started to bubble on bottom right hand corner it has actually burnt through the screen and burnt my hand! To scared to turn on now as I'm worried about it catching fire
Purchased in at Big W Retail Stores.
Hi
Appologies for your experience ...
Read more Could you please assist in sending all your details to [email protected] so we. An attend to your matterRelated Articles
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- 2 reviews
I just bought a new eko 55 inch TV and when I tried to open up just a message pops up on the screen saying “press the exit key and turn power off with the remote control” and no matter what you do. You can’t open the TV. I am very disappointed.
Purchased in at Big W for $525.
Hi
Please email us your details on [email protected] so we can help you to exit the menu
After one year two months, suddenly the tv turns off and no more power input. Please customers do not waste money on EKO products.Not satisfied.Poor quality product. Do not recommend.
Purchased in at Big W Retail Stores for $649.
Find out how EKO 4K Ultra HD Smart TV K550USN (55") compares to other 4K Ultra HD TVs
Know better, choose better.
Bought from Big W for $850 a few months ago. Do not recommend at all!
- picture quality is terrible, the picture is very dark, saturated and has a magenta colour behind everything.
- remote response is very delayed
- sound is poor
Bought a sound bar to go with tv and the built in Bluetooth connection is awful, it’ll connect to the sound bar, however the sound buffers as if it’s lagging. (We know it’s not a sound bar fault as it connects to other devices fine)
All in all very poor quality tv.
Purchased in at Big W for $850.
It does have smart tv functionality but it it has a extremely low amount of apps and no app store.
Has wifi
Not satisfied with apps
Has good range of ports
Screen quality is great
Sound quality is great
No app store
Limited amount of apps
Compatible with most 4k supporting devices.
Overall good low budget 4k tv
Purchased at Big W for $399.
- 2 reviews
- 1 like
A remote control - that’s all we ask for
We were stuffed around 18 months+ ago
Thought we’d try again - nothings changed
Were sent a response to contact/resolve
Still nothing - not surprised
Big W fella said to us -
“Good luck, they don’t even talk to us!”
Hi Daniel
Could you please provide me your serial number and the email address you used to email us so I can follow up your issue ?
Message from EKO Customer Support read:
Could you please email [email protected]...
Read moreEmail all the details but attention it to spare parts team (ehsan) SN: agl 0370 1906 I have checked three times that the email was sent with no issues and it was - on the 06/09/21Find out how EKO 4K Ultra HD Smart TV K550USN (55") compares to other 4K Ultra HD TVs
Know better, choose better.
I bought one of these TV's after having a house fire and having limited money to replace things. I would never recommend these tvs or this brand to anyone! They struggle to connect to apps, play sound with black screen showing, remote doesn't always work,turns off by itself during shows. Its just a poor quality TV. Very disappointing. Its now only 13 months old and getting worse. 1
Purchased in at Big W for $500.
Hi Jane
Could you please confirm your model number ?
Picture quality is poor (black more noticeably).
Remote is non responsive 90% of the time.
I use a soundbar so can't comment on audio.
Cheap TV, but you get what you pay for.
I have regret.
Purchased in at Kmart Retail Stores for $550.
- 3 reviews
Faulty HDMI ports no picture with several different devices, Poor quality and poor response from big W - spend the extra money and buy a brand name TV! Have to wait 3 weeks for assessment.
Purchased in for $499.
Hi Mark
This should not be the case, could you please email us on [email protected] so we can assist you urgently ...
Read more In the mean time please obtain high speed hdmi cable 2.1 and testQuestions & Answers
Lost remote how do I use right universal remote
Hi Robert T.
To better assist you with the product, please email us at [email protected] with your contact details along with your model & serial number....
Read more Thank you
Hello
I have an EKO tv purchased at BW in Bendigo a month ago and the internet keep dropping out… the modem is working correctly and I can access Wifi on other devices and tvs in the home
Please could you advise
Regards
Carol Magee
Hi Carol Magee,
May you please try the troubleshooting steps below?...
Read more IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes. If ever you need help, just feel free to send us an email at [email protected] and we would be more than happy to assist you. Thank youHello
I have an EKO tv purchased at BW in Bendigo a month ago and the internet keep dropping out… the modem is working correctly and I can access Wifi on other devices and tvs in the home
Please could you advise
Regards
Carol Magee
Hi Carol Magee,
May you please try the troubleshooting steps below?...
Read more IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes. If ever you need help, just feel free to send us an email at [email protected] and we would be more than happy to assist you. Thank youGet an answer from our members and EKO representatives
Details
| Category | 4K Ultra HD TVs |
|---|---|
| Price (RRP) | $399.00 |
| Screen Size | 55" |
| Screen Type | LED/LCD |
| Type of TV | Smart TV |
| Wireless Options | Wi-Fi |
| Refresh Rate | 50/60Hz |
| Number of HDMI Ports | 3 |
| Number of USB Ports | 2 |
| Wall Mountable | Yes |
| Weight | 14.5 kg |
| Dimensions (without stand) | 722.3 x 1243.7 x 93 mm |
| Dimensions (with stand) | 781.5 x 1243.7 x 255 mm |
| Manufacturer Warranty | 1 year(s) |
| Manual | Download manual |
- MPN: K550USN
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Hi Ree,
May you please try the troubleshooting steps below?...
Read more IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes. If ever you need help, just feel free to send us an email at [email protected] and we would be more than happy to assist you. Thank you