Electricity In A Box

I'm noticing that currently, they are using the war as an excuse for price hikes. Let me paint a picture before those shenanigans. Electricity-in a-box was the cheapest. Their tariffs were great. Then after a few months in they raised the prices to ridiculous amounts. We got no communication of the sort and had to move away.

Don't have much to say about support other than it was a pain setting up the portal access and in one back and forth interaction, they referred to me as someone else along with their email. Don't know how they keep customer records but it doesn't seem the least bit secure.

received SMS today that they are implementing a 95% increase in rates. Fails to say when this commences. States we will be sent an email "today" Also states services in NSW and QLD will be reduced. Try to call them to find out if this is official. Get two different answers. Finally tell me it's correct and they sent it. Can't tell me when this rate increase happens. Nobody knows when the email will be sent despite what the SMS claims. This is after recently being sent an email by them "requesting" that I go on Direct debit autopay and this is

Electricity service swapped over from Origin energy where i had been for many years paying a rgeat deal more than now -we did the setup on the internet and the transfer was painless.. Bills plain and simple as are payments..

I don't have solar panels so the electricity is simple. I got 78c a day supply charge and 19c a kw. No off peak rubbish just a sweet deal that costs me about 50-60 a month.

I recently signed up for electricity at 26c and a 10c solar rebate.

The rate of my electricity nearly doubled to 46c in January 2022 and the rebate dropped to 6c.

The Contract says they WILL notify me prior to any changes.

I contacted CustomerSupport who stated they sent me the updated prices 30-Oct-2021 and a copy of a generic email not addressed to me.

I have all my emails from that time and none were from Electricity in a Box.