Read all the negative reviews already posted, take all the info and put it in my basket and that was my experience, they are a total con

Please trust me don't give them your card details!! I did!and I'm sorry, find a local guy and you will be happy, I am going to consumer affairs as this mob are out of control, have tried to explain what my second repair guy did, and they virtually called me a liar, thanks [name removed]. I gave you all the info to chase up but you knew you that you were in the wrong.

These people are criminals. Charged me $294.80 call out and labour to fix my fridge, parts extra. Took my money, then told me the fridge is not worth fixing. Too expensive and not economical. But they only told me that after first gouging me for almost $300 in a call out. Shame on you. Shame Shame Shame.
Wish I had read these reviews before hiring these crooks.

They actually damaged the appliance they came to repair. When we complained they demanded that we write a letter relieving them of fault. They bombarded us with calls and texts day and night. They threatened to come to the house and ‘return it to its original state’- ie damage it further if we refused to comply. We paid in full before anyone started any ‘work’ on the appliance. Seeking legal/ police advice at this stage.

I have never gave a bad review in my life. This company deserves it and should be shut down. Your contractors in my house for 10 minutes, told me my appliances were not worth fixing due to the cost of repair, left a mess and still charged $430. I am okay with and understand the $30 call out fee you initially charged me (sly way of grabbing my bank details to rob me later) but absolutely disgusted that you can sleep at night after ripping all these innocent people off. No wonder you do not have social media accounts, I can only imagine the rage that would expressed through there. I hope karma finds you.

Came in and looked at the air conditioner for only about 10 minutes,said nothing could be done, then charged us over 400 dollars.What a rip off! Please take care when dealing with this company!!!!!! Would give it zero stars if I could!!

Fisher and Paykel Fridge icing up. Express tech damaged the fridge further, didn't fix the original problem and charged a ridiculous amount. "Head Office" had no interest in trying to help - "just ring the tech direct". Complained to Consumer Affairs but they had no luck either. Can't be bothered taking them to court - that's what they rely on.
True Fisher and Paykel tech couldn't work out what the Express guy had tried to do.
AVOID!!

If you don't want to wait for days for them to call you back or reply to your messages, don't call them for service.
If your washing machine not working, don't call them.
You will paid for more than $200 for call out fee, but nothing will be fixed, and they let you wait for days for nothing.

After using two other companies, I decided to go to Express Appliance repairs, I must say they were far the best way above all, John came out the same day and fixed our Freezer straight away, He was so kind and gave me soem great tips how to save electricity using my freezer correctly ! KEEP UP THE GOOD WORK EXPRESS !

Terrible service. Over charged, waited 5 weeks for parts and had to chase them numerous times to find out when the parts were due in. Finally made an appointment 5 weeks after I paid them to fix my washing machine and they didn't turn up.

Dishwasher not working. Rang them and paid $29 deposit. Technician arrived next day. Didn't even bring his tools in. Was in my kitchen for 10 minutes maximum. "Cockroaches have destroyed your control board." Quote for the new board $399 "and there may be more problems". I decided not to go ahead with it. Charge for the 10 minute visit $199 plus GST. Complained to some manager who reduced it to $168 plus GST. "We're losing money on this," he says! What a rip-off!

Over charge and under perform.
Go direct and get an authorised repairer for half the price - call out charge is higher than normal and does not include anytime while repaired is at your home.

Terrible from a -z. I paid double the price to find out they just use contractors I could have booked locally. Then the contractor didn't know how to fix the appliance. Never again...

I called this morning to book in a repair for my washing machine. An appointment was confirmed for this afternoon. They charged me $29 to book in the appointment. I was contacted within a couple of hours and advised that the technician could not come today (Wednesday) and the earliest they could book me in is next Monday. Happy to take your money and then let you down afterwards. i know I can get my booking fee refunded but that's not the point. Don't take money to confirm an appointment if you are not confirming the appointment. I am left feeling suspicious of this organisations ethics and business practices.