Fastway (page 3 of 10)

Bought a product from eBay and fastway couriers delivered it to the wrong address. They got the street correct. Luckily there are nice people in my street who delivered it

It doesnt deserve a 1 star.
Left a "not at home" card with out even attempt to deliver the parcel even I was at the premise for the entire day. Rearrange a re delivery on designated date through the online system, it arrived a day earlier and delivered to my neighbour instead. This has happened to me multiple times whenever my parcel was delivered by fastway. I guess they are cheap hence many online retailer uses them. Avoid at all cost if you have the option.

Aramex / Fastway NO Way! Don't even deserve 1 star, pathetically slow.
More than 3 weeks for a delivery from across the nation, i can get parcels from overseas in a week!

My solicitor sent me a document from Kuala Lumpur on 27 jan. It arrived in Australia 29jan 3pm. After that no update on tracker. So we waited in the house whole of today waiting for courier to buzz the gate or call us. We can see the gate from our sitting room. No one contacted the whole day. At 7pm we found the parcel shoved into our mail box altho its stated on envelop signature required. This is an important document ..otherwise our solicitor would not have spent 100 dol using this service. This type of service is totally unacceptable. If there is a zero rating i will rate it zero.item numberHAWB 33029240215

Picked Up Melbourne
5th January
In Sydney Depot 6am on the 8th January
From there the parcel was roosting on its eggs waiting to incubate in the Sydney Depot
Several Phone calls later and no return of the promised emails and we will call you back of progress
Nothing. The Chicks must have hatched on the 14th of January though as it arrived on the 14th.
Email arrives as soon as it's delivered.
Hopeless useless transport company

The slowest couriers I have ever come across. They should be called SLOWway as they are snail like in deliveries. No idea how they stay in business. This happens with every single parcel I get from this courier. DO NOT USE THEM.

The delivery time was pretty good, but they delivered it to the wrong house. My house is pretty hard to spot from the street but this has never happened before.

Had the misfortune of having two seperate packages delivered by this company. What a joke the company name is! Both times there was no update on the tracking information and an extra 2 weeks delivery time. Not happy!

Usually you only review a carrier if you have to whinge about a slow delivery or other delivery issue.

This happens with all couriers sometimes, but much much less than others.

We use TOLL (freaking terrible, the worst), Allied Express (no comment), looked into Couriers Please (they didn't respond to my email to start an account) and Fastway.

We rarely get customers complaining of delivery issues, very very rarely get a lost item and the drivers are reliable when picking up.

We are located in Marcoola and Jen is great.
...

I've had many frustrations with Fastway and since being taken over by Aramex there seems to be no improvement. Latest example - my sender shipped on 19th January, Fastway sent email saying it had been picked up, was at Dandenong Depot and would be delivered within 24 hours. 3 days later on 22nd, still no parcel. I live at Narre Warren, 12km and less than 20 minutes from Dandenong. How hard is that?? Sent a query on their tracking system Friday night 22nd. Lo and behold, Monday morning 25th I get a reply saying it will be delivered today - and i...

So tied of waiting for deliveries, They are so slow, they lose parcels and deliver to the wrong address. I have a large credit with Slowways and have just written it off and gave up on them. Easier to forfeit the money than deal with them or the complaints.

This absolutely rubbish courier company delivered a large package clearly addressed to us (with contents inside worth $400) to our neighbours who were away on holidays at the time. Thankfully they’re honest neighbours who let us know when they got home and who also told us that on their security camera footage the person delivering the box just walks to the car port and dumps it on the ground and walks off. Both our homes are clearly marked with numbers so I can only say that this was pure carelessness and laziness at play. I would not recommend this courier company!

Every parcel sent via Fastway has arrived late, up to a couple of weeks late. Took 3 weeks to get from Sydney to Brisbane. Reaching out to the company, they didn't know where the parcels were, claimed they had never even been received.

Parcel delivered to the wrong address.
Not the first time. Hopeless service to say the least. This isn't good enough.
Last time I had to go to the depot to pick it up myself.

The parcel I ordered was delivered to their Sydney base on 22 DEC and it was a Christmas gift but it is delivered to me on 6 JAN. Even after New Year. I called them twice and they just throw craps with no apologies.
When we bought the product from the "Alternative Brewing" website, we checked the checkbox that the parcel is not allowed to be left and it should be delivered in person. But today they left it on the lobby floor without even calling the unit number or my phone number. And I called them again to complain but all I heard was it is ...

Had deliveries thru Naked Wines who use this courier, on an earlier delivery I had to drive to their Central Coast Depot to collect the package as they claimed their normal courier driver was ill, my question being So?
On most recent experience, their tracking system simply gives you No information, and the consignment seems to vanish into no where,, I contacted the company I had purchased from telling them how displeased I was with their chosen couriers lack of service, parcel turned up next day with a large red URGENT sticker placed on it.
CompRed to couriers such as Australia Post, Toll, etc Fastaway are very much an inferior and very slow service, Their name change has achieved little in terms of service, still bad,

Christmas present purchased from Melbourne (destined for Sydney) well before cut-off. It’s now Christmas day and I still don’t have the gift for my parents. It’s been with this absolute joke of a ‘company’ since the 8th December!! I just get told (on two occasions now) to be patient and that internally they’ve contacted the depot for an update/urgent delivery. They don’t care the slightest. Currently looking into the options that will allow me to formally lodge a complaint through Fair Trading or whoever the relevant government body is. Stay away from them!!!

Only word to descride Fastways is Hopeless,16 Days to deliver a parcel from Sydney
Their Tracking still shows goods in Sydney sorting center,sent three emails only to to told to be Patient

I had 1 issue with them years ago, they lied for 2 weeks held my package, refused to allow me to pick it up and yeah it wasn’t good.

Moving on to several years later, I forgot to leave a comment saying to send with Auspost, when I saw the Fastway email I died on the inside. I immediately got in contact with the sending company and was helped out to the point that I felt somewhat less stressed by the whole thing.

They had told them I’d come pick it up, that never happened, in fact colour me surprised AF they don’t deliver to my location and ...

I have two parcels that are at the sydney depot, one has been there since 12th Dec and the other since 19th Dec. I've submitted 3 update requests for explanations but no one has got back to me. I've tried the chat on the website but no one chats back. I really need these parcels but have no way to get them. They're in Sydney and I live in Sydney, I could collect them myself if they'd give me the option.

****Edit Update****
Original complaint was on the 23rd Dec. Parcels both got delivered today 30th Dec. I guess they had trouble with Christmas time of year logistics, staffing, amount of parcels, hours in the day. Which I accept but they could have responded to inquiries, which would have put my mind at ease.

Every single time they take 2-3 times longer than any other courier service, sometimes taking weeks to deliver a small package from a neighboring capital city.
The worst courier by far.

I expect instructions to leave in a safe place to be followed. I go to the trouble to leave a weather proof box on my porch for perishables. The courier can't be bothered and leaves the product where it can be damaged by water and dirt can get to it. Really really annoyed - I feel like throwing the product in the bin and cancelling my order with the vendor

These guys are fantastic. 3 individual Amazon Prime Orders each received 6 days early. They are consistently always the Best Courier Service in Australia - except, it seems, if you are a Karen.

I have seen ALOT of bad reviews for this company and that is the reason I am leaving a review, my order from ebay turned up 5 days before the expected delivery date pretty impressive if you ask me, thanks Fastways and merry Christmas.

I have a flight out of Australia in a few days, so ordered priority shipping from amazon. when i saw it was fastway, i came on here to check them out and got really worried haha. but the package arrived on the morning of the expected delivery date! I know many ppl have bad experiences, but I figured I'd share a good one to give the other worriers out there some hope!