Online order,paid extra for same day delivery,no notification except invoice,?rang customer service, they promised delivery next day & postage refund.emailed customer service,still no refund,no reply, still waiting for my order? Pathetic service.very disappointing.

Took 4 weeks to receive delivery no contact from First Choice. Customer service email address bounces. Used Aust Post terrible service. Not at all good...hopeless. Will not purchase from here ever nor use Aust Post!

Now Need coin to access trolly - this obviously to reduce staff numbers who used to collect trollies, which wasn’t a problem at Kenmore, as most people returned them, and I suspect very few pinched them - a turn-off as I don’t carry coins.Usually full car-park empty as others obviously think deterioration in service.
Will now go back to Dan Murphys.

After a week of sending emails trying get a wrong item sorted they can't even be bother replying.
Ordered 12 yr old scotch got cheaper scotch, large price difference as well so what do they do.. NOTHING
Why not at least reply? Seems simple to fix. Nice way to treat a regular customer.
Also had previous issues with lengthy delivery times in the past, up to 2 weeks, both mothers and fathers day orders were late so it is very hard to recommend this lot.

I decided to buy from First Choice because I had a discount code and they were offering free delivery. They don't state on their site what method they use for delivery. I found out after I paid that they deliver via Auspost which is always a problem. Auspost is not reliable.

There is no online customer service. Only phone or mail.

I assumed that because First Choice is part of the Coles Group the online experience would be simliar to the Coles online experience. It definitely was not.

First Choice is meant to compete with Dan Murphy but in my opinion it doesn't come close.

so many times they send me an offer so I go in to buy and cannot get past first base. I buy and seel all day online so I know what a bad website is and this is the WORST.
I try to change the billing address to anohter still this is what I get Order Details Payment Confirmation
order details
Errors were detected. Please correct these errors before continuing.
Please enter the Billing address.

I placed an order which was showing available on website and when I went to store to collect, the store guy said it was unavailable. I called customer service and after 20 mins on the phone he hung up on me when I asked him do u have a complaints dept. They are horrible in customer service.

I ordered a box of wine as I was having a dinner party and paid for same day deliver. The wrong wine was sent. I contacted customer service with no reply. I tried to contact them twice more with no reply. I have been shopping with them regularly for well over ten years but this didn't seem to matter. I have since shifted to Dan Murpheys and to date quiet happy with service.

Ordered two bottles of wine and got a ‘sorry, no stock’ email that said they could send another wine or give me a refund. Asked for a refund. No response. Asked again. No response. Asked again. No response. Nine days later I get a shipment notification from AusPost. Meanwhile, I ordered a six pack from Qantas for cheaper. Lesson learned, only buy from Qantas.

Ordered our New Years Eve liquor, Carton of beer a couple of wines. Order date 28th December, plenty of time EXCEPT they sent the order by Australia Post. On New Years Eve we were advised that the delivery wouldn't be happening. The local store is 15 minutes away. The fact that they didn't take into that New Years Eve was an Australia Post holiday and in any case as they are a 7 day operation why couldn't they do next day delivery? And there was no delivery . All I got was a card in my letter box advising that I should pick the two cartons up from the Post Office. That's NOT delivery in my view.