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Reviews

1.2

72 reviews
5
(0)
4
(2)
3
(1)
2
(3)
1
(66)
  • Product Quality
    2.3 (40)
  • Return Claim MadeYes (7) · No (53)
  • Customer Service
    1.3 (58)
  • Shipping
    1.3 (38)
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Mitch554

Mitch554South East Queensland, QLD

  • 7 reviews

Absolutely disgusting business model

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Brianna

Brianna

  • 2 reviews

9 weeks and counting ...

published

Originally ordered online, over the minimum to allow for free postage. 3 times the order was reviewed / looked into / redirected in the mail. I understand it could be Australia Post issue but i have received other parcels and no problem just slightly delayed. Not 9 weeks and then having to cancel. It was more effort than it was worth. Customer service in the end was great once I managed to get through. They did apologise and empathise but I feel they need to either A) not give false promise and correct expected delivery times B) provide complimentary express or alternative shipping options when other means have failed multiple times. Not just a $10 voucher to spend on my next order ( which I am sorry is NOT going to happen).

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Jack

JackWishart

  • 6 reviews

Don't hold your breath

published

I ordered a couple of casks of wine via on-line service owing to self isolating, Though a resonable freignt fee they are extremely slow (courier service). Though prices are competitive they need to improve there delivery service,

Customer Service
Shipping
Return Claim MadeNo
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Kobe

KobeVictoria

  • 6 reviews

Over 2 months and still no fix for their mistake!

published
Customer Service
Product Quality
Shipping
Jase

Jase

  • 6 reviews

Disappointing customer service

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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razzler1

razzler1Adelaide

  • 3 reviews

Took my money

published

Had an order that qualified for free delivery and at the end of purchase process offered next business day delivery for $10, which I hesitated about then clicked (lunchtime Wednesday 29 April). Thursday night no delivery, checked my account said Fri 1 May delivery. Sent email to Customer service, no response. Next day account was saying Monday 4 May delivery . It arrived then but got dudded on the $10.
Never again.

Customer Service
Shipping
Return Claim MadeNo
Deb

DebSouth East Queensland, QLD

Advertising

published

Ads for First Choice have been overriding the sound off option on my phone. Very annoying as I keep the sound off so as not to disturb. No longer shopping at F C

Return Claim MadeNo
Kat

Kat

  • 2 reviews

No customer service

published

Ordered 4 weeks ago after 3 weeks I was really getting worried so I started to try calling emailing without any outcome.. Finally someone left a message on may phone that my order is on hold(?!?! ) and I have to ring them back.. Tried no answer.. But they took my money out of my account right away after ordering... Told them now just want my money back and I want compensation apology voucher anything. nothing but today I received a refund but nothing else.. Just rude..

Customer Service
Product Quality

First Choice Liquor now my last choice

published

Placed order on 30 March 2020 and still have not received the goods (24 April 2020). Spoke to a Customer Service rep (Hanna), cancelled order and said I will not deal with First Choice again and she put the phone down on me.

Customer Service
Shipping
Return Claim MadeYes
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Dreadful delivery service, NEVER AGAIN

published

Placed order online on the 5th April for contactless delivery that dropped by the way side once paid and invoiced, two weeks later contacted customer services that were no help emailing me referring to completely different order number (not mine). Thankfully our local store manager has sorted this problem (3939) ALL 5 STARS FOR THIS MANAGER

NEVER AGAIN, NEVER

published
Customer Service
Return Claim MadeNo
mallee

mallee

  • 13 reviews

Online ordering absolute waste of time

published

No transparency from First Choice on their online procedure. Order placed, but when processed, stock ordered was not in stock. They have no local dispatch. Zero customer service. Go to your local store. But avoid their online store completely. An absolute waste of time.

Customer Service
Product Quality
Shipping
Adrian

AdrianMelbourne Australia

  • 4 reviews

Let me count the ways you failed to get close to my expectations

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Dissappointed

published

Ordered online for the first time on 30/03/2020
Part of the order arrived today ( 18 days from ordering) with one box missing. Unfortunately Australia Post have marked my order as delivered. I have currently listed the missing box with them. I have tried to phone First Choice several times, unable to get through. Very disappointed and won't be ordering online from them again. Wish I had read the reviews prior to ordering!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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customer_first_namec

customer_first_namecMetropolitan Adelaide, SA

Money gone - no wine

published

Ordered 25 bottles of wine before the covid lockdown (26 March) .....still waiting emailed twice (absolutely No response from emails). Phoned 3 times. Aust Post are blamed! Today is 17th April ... still no wine. To state I am very disappointed would be a understatement!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Makka

MakkaIllawarra, NSW

10% off deal

published

last online order fiasco will be cancelling that and my account.last male rep didn't offer any apologies.blamed everything on virus. employ more people numerous phone calls to no avail still waiting

Customer Service
Product Quality
Return Claim MadeNo
Neil.W

Neil.WMetropolitan Adelaide, SA

Quick to take money but no alcohol

published
Shipping
Return Claim MadeNo
Annoyed

AnnoyedGreater Melbourne (Outer), VIC

TERRIBLE!! WILL NOT USE AGAIN

published
Customer Service
Shipping
Return Claim MadeNo
Nik

NikAU

  • 3 reviews

Delivery time

published

Appalling blow out in delivery time. Nowhere in their website do they say it will take 2 - 3 weeks to get your order . I got an email receipt when I made the order and it said about 5 days (which was bad enough), but then no communication until I sat on hold for 20 minutes to be told of major delays. They blame covid 19, they blame Australia Post, but take no responsibility themselves. First and last time they get my money.

Customer Service
Shipping
Return Claim MadeNo
lpr

lprSouth East Queensland, QLD

  • 3 reviews

Three weeks of no contact then out of stock

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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