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Fisher & Paykel QuickSmart Front Loader J1 Series Questions & Answers
WH7560J1 (7.5kg), WH8560J1 (8.5kg)194 questions from our users
Paruasked
Is it possible to find a replacement filter and filter cap for WH8560J1 from anywhere? Ours seem to be stuck and when we removed it last time we found that the band around it has become stiff.
No answers
Amanda B.asked
Why is the start/paise button flashing and no buttons work to press?
No answers
Berniceasked
machine 8,5kg front loader. only purchased in July and it will not pump out
No answers
Donna H.asked
Mine is not listed.WH2424P1. I had this machine delivered three hours ago. The spin cycle sounds like something is loose. I've tried average loads, small loads, and empty loads. Its not as loud on an empty load but still makes noise. Also I have to turn the power off if I want to change to a different cycle. Is that the way it should be? The lock is not on.
No answers
Mervasked
FP Washmart
Turned itself off
We turned power off and on, working but there is an eratic noise in back which sounds like a spark jumping
Can you help
No answers
Cheryleaasked
I have a message saying the door is open but its closed. Nothing in the door, it all looks normal
No answers
Sammyasked
We have just moved our machine it fills but rhen doesnt wash, you just hear a buzzing sound no error code is coming up, if I turn it to the rinse cycle it will then drain and spin but will not wash after filling on any cycle. Any ideas?
No answers
MLBasked
The drum clean light has illuminated - I have done 3 drum cleans but it remains illuminated every time I turn the machine on and now I can't select the Cotton setting.
Marisa W.asked
The power button does not seem to work, it is permanently on. Could the button itself be faulty? Only installed today.
1 answer
Hi Marisa did you end up getting this sorted? what did you do? We just installed ours yesterday and are having the same problem! cheers Jess
Maria Rasked
My washing machine now when it spins is so loud. It was never like this. What is the problem?
2 answers
Bearings! I rang local repair shop and to repair will cost 2/3 of a new machine of similar price. They said when they hear this its a junker. (ie not worth fixing)
I've washed 4 loads brought 5 days ago soooo loud and vibrations are insane
Benasked
We bought Quicksmart WH 7560/J1 in Dec 2014 for my son, studying and living interstate. We initially found it quite impressive, quiet and effective. However, we found some of his clothing got holes that I thought as normal wear and tear. After we moved and lived with him for a year now, my wife was surprised and terrible annoyed to find out many of her beloved clothing started getting holes and linen torn apart. We had already switched to use delicate and 700 spin, but still having the problems. I looked inside the drum to see any loosen parts or sharp edges. The only possible cause I could see was the embossed pattern around the edge of the stainless still drum or internal design of the drum causing frictions with clothing during spin cycles. Anyone had this experience and suggestions, otherwise we have to dump this machine and get another one? Thanks/Ben
2 answers
Never had troubles like this. Just spin noise getting louder. Ours is 5 years old. Spoke to repair person said cost would be 2/3 of a new or equivalent unit. He suggested go for a Bosch as the front loader F & P are made in Asia and use cheap parts. I agree we loved our F & P machine up until the noise but we also had rust occurring after 3 years! (That is just not on!)
I found the small problem, our machine had become very loud, and the wash was wrecking our clothes. Upon further inspection we found that the whole metal inside the drum had been torn apart and there where holes in the drum itself, F & P would not accept liability and agreed to order repairs at our cost
Jason R.asked
After moving house my front loader is making loud noises when spinning
Can I do anything to help
No answers
Davie Jasked
I have no power display or indication lights showing on the washing machine control panel. Power point is ok and power is on?
No answers
Bruce E.asked
Bearing noise, how to replace
No answers
Rosie M.asked
Hi
Please help my front loader keeps flashing drum clean in red
So I cleaned out everything hose filter where U put washing then in where U put detergent still flashing won't let me do a drum load or anything turned on power off on then to do cycle it just won't move or go to anything else ???
3 answers
There is something stuck in the filter.
You need to go to the bottom of the machine where you'll find a little door. Bit hard to open. It has a small tube that pulls out. You need to drain the water and clean out the obstruction. Bit fiddly but should work.
Hi
Thanks for responses
Appreciate it
I've opened that little door water came out
Then I pulled out hose only little water drained out it is still not responding to anything digital light stuck on drum clean ?
drum clean is a specific cycle to remove the gunk on the inside of the outer tub.
your user manual should explain how to do a drum clean.
select drum clean, no clothes, add a certain amount of powder etc and let it do its thing.
once its done, go back to normal washing
Jenleeasked
Am having the same ‘Keylock’ issue many others have reported here but when I hold the
Keylock Button In it doesn’t release. I’m assuming my 1 yr old was playing with the control panel during the last wash cycle or after and has somehow Keylocked it but I cannot remove it.
I have called tech support and tried all of their suggestions including unplugging the power cord and letting it sit for a period of time and plug back in but.
Has anyone help me please? Again I have tried holding the Keylock button in about 100 times
But there is no response when pressing it and the light indicator is on.
Hoping someone can help. Thankyou
1 answer
did you press and hold for 5 - 10 seconds till the light goes off?
if this doesn't work then the selector pcb or control pcb is faulty
Andyasked
Hi
The lights on the temperature control are no longer working, is there an easy fix for this issue.
Thanks
2 answers
Hi, I haven't experienced this issue, so i am unable to help.
Sorry.
No... need a f&p tech.
Stela.Pasked
how to disable child lock
Leigh E.asked
The drum clean light comes on every time the washing machine is switched on. The machine became unbalanced a week ago, it vibrated so badly it ended up in the middle of the laundry floor and the drum clean light has been coming on since then. Is there a way to reset the machine.
2 answers
drum clean is a specific cycle to remove the gunk on the inside of the outer tub.
your user manual should explain how to do a drum clean.
select drum clean, no clothes, add a certain amount of powder etc and let it do its thing.
once its done, go back to normal washing
I understand what the drum clean cycle is for and have run it several times but the light still comes on.
My point was, could the machine have sustained some sort of damage when it vibrated itself across the floor, and maybe the sensor was not working properly, needs a reset or something.
karl m.asked
My machine is leaking from front door during spin cycle only when doing a big load.
No answers
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