Very quick solution to my problems, I’m very happy. It has been resolved so fast. I have experienced wonderful service, which I didn’t expect. Staff was very knowledgeable. I would recommend to book with this company to everyone.

Thanks Pratik for you help and helping me out with the inquiry and request. Fly365 help with advice and refund so I can make new booking. It was great service.

I was affected by the rescheduling of CathayPacific; Fly365 was able to confirm refund requirements without fees. Ahmed at customer service was very helpful in confirming a few requirements. Overall Im so relieved that Fly365 was able to sort out my situation without financial penalty.

Called back Fly365 after few emails regarding my Italy trip with Thai Airways in March. Mai answered my phone. She answered all my questions clearly with professional manner. Her great assistance made my day!

I was impressed with the explanation and the timeliness from Sharukh in arranging a refund for the Thai Airways fare, net of the reasonable cancellation fee. It gave me confidence with both Fly365 and Thai Airways.

Received a same day phone call back following my email query about a booking I had made which needed to be cancelled due to unforeseen circumstances. Great help from Veneet! Really happy and will definitely use Fly365 again.

We have booked our tickets to and from Perth which is on 16th February so only a week to go. But when I called the airline it has been said that none of the tickets has been issued yet.
It is so frustrating and scary situation, I called them a hundred times but no one receives the call. Sent them email to send me the PNR number and copy of the issued ticket but got no response. I would really appreciate if someone from them kindly get back to me immediately. We are kind of stuck with our long awaited holiday plan!

I will not ever book with this again. I arrived at the airport for my flight. Only to be told there is no booking for me. They had taken out the money sent a conformation and E ticket. But nothing at the airport. So very disappointed. I had to re book and pay for another flight. When I contacted the support here was told I had canceled and they will not refund. I am not a happy chappy with this.

I purchase ticket on 8th Feb! Gotten a confirmation and receipt. However when i try to manage my booking via airline website. Notice that my booking never been proceed and got canceled. What on earth. Email the customer service and they given me an "new" reference number. Yet till now i still cant manage my booking... still showcasing my ticket hasn't been issue yet. How disappointing...

Booked with Fly365 and dint get my ticket after 7 days. Did email them after 4 days, no answer. Wrote again at the 7 day mark after reading all these reviews and worrying that there was an issue with the company and got my ticket within a few hours. Thank you

Tickets were advertised relatively cheaper than Singapore airlines. Booked it two months ago and I have only two weeks to go fro my flights, calling up Singapore airlines they don't have any record of my tickets and Fly365 customer care number is a joke and email correspondence is for namesake.
No definite solutions provided. Am freaking out and have been waiting for more than 3 days for an outcome. ..

For a few dollars saving, it's just not worth it.

I called the contact center to cancel my flight. They (Mia) offerd me the most economical way the cancel the flight which i did not know about. Now im getting a refund rather than losing all the money due to my change of mind. Its an amazing outcome!

I booked online but no confirmation email was sent, I now have no record of flight details, ticket or booking reference. Have emailed customer service twice but no contact has been made. Now on the phone to customer service - currently 20 mins no answer as yet. Who are these people.??? I made the booking through Skyscanner so would expect to have quality providers....
Money has been deducted from my account -over 5000K
I would NOT consider using this company EVER AGAIN!!!!!
This is a very disappointing experience

I needed to cancel by airfare within 4 days of purchasing it, 365 confirmed it was refundable and cancelled. Then advised i need to wait until March 31st for the refund! How does this work? It definitely does not take that amount of time to process a refund to a credit card even as third party. Has anyone had speedier refunds. I would like to have the amount credited asap to my credit card.

It is more than 2 months now and I am still waiting for my Genuine Refund Money from fly365.
If you call them trust me you have to wait for hours. Last time I was on hold for 4 hours BUT still after 4 hrs wait could not talk to any one. I emailed them so many times but useless. Every time they say they working on my refund. It was my first and very bad experience to buy tickets through Fly365.

Booked tickets 2 months ahead, never received my e-ticket. Reference number they sent me was cancelled - didn't contact me at all. Luckily 2 weeks before my flight I went check it and couldn’t find any flights with the reference number fly365 sent me so I rang emirates and they were able to send my itinerary and correct booking reference in just 5 min got everything sorted.
Also, if you buy your tickets through here you’re not able to do any upgrades on the airline app,
Very disappointed with their customer service.

Spoke with Mai and Sharuk for a change in our flight dates; both were amazingly helpful at all times. Congratulations to Fly365 on your staff and also to Mai and Sharuk for the wonderful work you do.
Thank you

Called because my flight was cancelled due to the corona virus and they cleared it up and set me up with a different flight! Super easy working with these guys! Loved the service polite and clearly helpful!