Flight booked 6 days ago and payment made to 365. Debit showing on our account (payment collected), however our airline E-ticket has yet to be issued. When we called the airline (QATAR) they advised 365 have not made payment - QATAR advised that they will cancel booking if $ not received soon - What the? I been on hold over 2 hours to 365 with no response. Email sent too requesting an update.

I acknowledge the organisation may be inundated by calls, however the current service and delays is completely unsatisfactory - buyer beware.

Just been advised that they have gone into liquidation. Money now gone.

I made a spelling mistake on my ticket and new it wouldn't get through customs. While on hold with Fly365, I decided to have a look at the reviews that other people had given them, my heart sank and I started to sweat. Being on hold for 1 hour made me very nervous, until Dominic answered the phone. He had sorted my mistake out quick smart and at no cost. A big thank you to Dominic for the great service.

Had to rebook flights, then cancelled due to coronavirus. Staff were very efficient and friendly in processing these changes. Let me know when to expect refund and how that it was to be performed.

Robotic replies from emails and no answer to phone call after being on hold for 1 hour 15 mins. No one willing to help at all. Disappointed. Never booking again.

I was in panic after reading comments as I also do not have airline ref number.
But got reference no. and all sorted. Try call queensland number.
I think they only have one person name shahrukh to answer things. He attended me.

I have booked the flight with them few months ago and now airline has cancelled the flight and advised me to contact fly365 and I am calling them and on hold for 1 hour and 25 minutes and nobody is answering the call, even on chat they don't help you and will ask to call or email and when I email them about any issue let alone refund, they will not reply for for few days. I have never faced such kind of poor customer service, they are not receiving calls more than Telstra or any other busy organization. they need to lift the customer service, very very unsatisfied...

No unexpected fees, I made a mistake but Pratik’s assistance was great and very helpful. Saved on unnecessary cancellation fees. Great customer service.
Will definitely book again with them. Highly recommended.

Great customer support. I made a mistake in booking and Mai was kind enough to cancel the booking and arrange the refund for me. Would have to pay more if not.

Due to airlines rescheduling, two separate trip reservations booked through fly365 needed to be adjusted and fine-tuned. All this was done with no fuss, and the travel consultant was very, very attentive and excellent in providing background, explaining the options, and the steps required to sort out revised arrangements, etc. By coincidence in calling Fly365 twice in one week, I spoke with the same consultant on both occasions. Sharukh was outstanding in his dealings with me. I highly commend him.

My family have a vacation to Taiwan on 18/2/2020. We do request for delay the flight after coronavirus. But Fly365 refused to change our flight. If we force to change it, there will be penalty RM300 person and process fee RM135.00 per person. Its fine and we can't do anything due to the term and condition applied. But i make another request for refund my mom ticket as she diagnosed acute ischemic stroke with left hemiparasis. Fly365 rejected to refund as well even i provide all the proof of letter from doctor!! this web was sucks!!

Same experience as many other customers here. Purchased flights a week ago. Despite several emails, tickets have not been issued yet. Am told that they are in the queue. Worst experience I ever had with a travel agent. For a company that once had 5 star reviews, you wonder what has happened to them to offer such lousy service.

Asked for flight cancellation/change due to coronavirus, want to charge me $600 for "processing" fees (The ticket cost this much). I'd accept this at any other time, but not when there's a world recognised outbreak happening in asia.

0/10 never booking through them again.

I booked Europe flights for me an my boyfriend 24 hours ago, started digging a bit deeper and seeing all these bad reviews where e-tickets never came and it got me worried. I emailed customer service about 4 times (they did respond each time with the 72 hour wait period). I called this morning and Shahrukh contacted ticketing and issued my e-tickets on the spot. The flights are in June so fingers crossed all goes good from now to then but atleast we got the tickets. Can appreciate Shahrukh's customer service for me.

We tried to book flights on fky365, after all filling out the pages and doing payment with credit card booking confirmation email came through. 5 minutes later got an email from fky365 stating that your chosen flight/seats is not available!! So there is no flights booked and we had to book through airways website.
Fly365 deducted the money from my account few days later although they knew that they couldn't book me the flights!! This is absolutely ridiculous!

I booked 3tickets. They sent me itinerary. After few weeks they changed one flight without informing us. Really disappointed
Meantime I made request to change one of flight due to corona virus since I am travelling with 2 years old. They don’t care it and asked me to pay $395 per person

I booked my international flights from Sydney only yesterday. I needed my Frequent Flyer number linked to the booking so I emailed Fly365 today. Within only a few hours, Sharukh Shaikh emailed to say it had been done. Thank you so much! Fantastic customer service!

We have been calling and emailing from last few days but Shahrukh Stepped up and called with a very Positive and Polite manner and Helped me with refund Thank you.

Sharukh was helping me regarding my queries and he is the best and was very helpful. I will honestly recommend my friends and family to have business with Fly 365.

Had the wrong flight date, emailed them and they called me back straight away and corrected it free of charge. Saved me a lot of stress and would feel confident booking with them again.