There so called sales manager is an absolute liar I was supposed to have got a refund for a cancellation of a policy in March after purchasing a new car every time a rang them up they keep on saying (yes next week yes next week) after 3 months i’m still waiting. Absolutely discusted in there service sales and there customer services I would not recommend anybody to purchase a car from here.ABSLOLUTE LIARS

Dropped my daughter's Focus in for its service at Ford in Mornington this morning. Wonderful staff, customer service was fantastic. Didn't speak down to me as a woman. Explained everything in layman's terms and scheduled further warranty work on the spot with loan car to be supplied. Big thumbs up!

I paid McInerney Ford in WA $46,000 dollars on the 8 March 2018 with the promise of a new ford transit van today is the 4 April 2018 and still no car they do not know when I will get it and will not refund my money the contract was 30 days but their is no chance I will have a car by then I now have to seek legal advice to try to get the money back do not ever pay upfront for a car from ford

City ford at Zealand Sydney the service is terrible, no one calls back, there seems to be too many vehicles booked in and staff over stretched.
We had our car serviced and they missed a major fault we had to bring car back 4 weeks later, staff did not engage with us either initially or after follow up.
Based on our experience we will not buy a Ford again.

i wont go into the pathetic story but NEVER have you car services/fix/touched by Ford Service Centre in Batemans bay/Nowra or Coffs Harbour. I am now PAYING my local mechanic instead of having Ford touch it again - sure its free and under warranty but its sort of like a conversation with an asian call centre ... oh so polite but oh they have not fixed your problem and have no intentions of moving away from the script and thinking outside the square

purchased a 2017 Ford Mustang issue with drive line vibration Ford refuse to fix it, state some Mustangs vibrate and some don!t .well i want one that does not even refusing to test drive the vehicle
Wake up Ford and look how other manufactures treat their customers

Have owned 6 brand new cars and never had so many unprecedented costs in such a short time. Advised these costs are "normal". Flat battery, tyre issues, leaking brake fluid, computer system updates all in less than 18 months. I can not understand how the service staff have so many awards for service...they are very rude, dismissive and have a very low level of customer service skills.
Will never buy or recommend again.

For the past 12months my wife and I have been looking to purchase a new Mustang GT and haven’t really been impressed with some of the dealer’s sales methods. I have been around the automotive industry all my life and have had many dealings with dealers, both working with and buying from. A lot were not pleasant. We recently purchased A Mustang from Troy and Ray at Heartland Ford. These guys and the team took all the pressure out of buying a car. They listened, advised and gave us the time to make an awesome choice. Were both glad we waited so long to find the right team. They made purchasing a car a truly exciting experience.

We bought a second hand Colorado recently and were impressed with the friendliness, helpfulness and efficiency of the team at Titan Ford on pit water road.
We got a good deal on the car but the team also listened to our concerns about the internal cleanliness of the truck (it has clearly been a workie truck) and they had it spotless for us when we collected it, they had the outside shining too it was almost like picking up a new truck!
A special thanks to Bruce from the sales team who went out of the way to be helpful. We would return to this dealership and would recommend them with no hesitation.

Well had 4 transmission/clutch repairs,stopped while doing 60km telling me it's not in park,same with hatch just popped open.they damaged it but haven't fixed it,was told engine light on cause need new spark plugs at 60,000 not 43,000 but it on & off for 18 months,tyres worn out due to clutch/trans but wear & tear. Many more issues. Rudest staff ever. Devastated as 2 disabled sons to cart around. I played $23,000 cash with Ford knowing the issues

Ford Fiesta, the Fiesta is not fit for purpose, due to the defective transmission, which "Ford" has acknowledged by offering the extended warranty giving a total of five years or 160,000km, to cover repairs on the clutch and input shaft seals on the transmission, as well as the transmission software calibration. To this time I have heard of no 100% solution for this defect.

Bought a Ford Focus, have had clutch replaced, cruise control panel replaced twice, clock spring replaced, repeated failure of the Bluetooth system of the car and was told there was nothing to be done about it. It has now been recalled for a fuel tank issue which could cause the car to go on fire but my dealer think it's ok to wait a month to do the repair without even checking if there is any immediate risk and refuse to give me a loan car despite the inconvenience to me due to Fords inability to build safe cars. Dealer assured me there were no transmission issues with the care before I purchased. Just terrible do not touch ford!!

The guy that sold me the car at coral coast ford Bundaberg was the biggest pervert ever. He demanded I buy the ecosport even tho I said I wanted the focus and then he started getting creepy then when I bought the car he was messaging me asking me to go have drinks with him. And then they bought my car off me cause it was demand unsafe and couldn't be driven anymore before it would kill someone.