After a car service at Knox Ford, I noticed a big scratch across my windscreen which I assumed had been caused when my car was being cleaned. I pointed it out to the service supervisor who told me they would replace my windscreen at no charge at my next service. The next time I booked a service I reminded them that they were to replace my windscreen and was told that they had no record of the scratch being reported or the promise the service supervisor had given me. Conveniently, that service supervisor had left the business.

We bought a Ranger in 2016 which came with a range of supposedly “Genuine Ford Parts”. After 6 months, the tornneau cover we had would not seal and was not fit for purpose. After further investigation, it turned out it was non genuine part however Ford Australia stated there was nothing they could do to assist (it took four weeks to get a phone reply).

In addition, every 15000km service has resulted in delayed repairs or damage to the vehicle (of which they attempted to cover up). Zero customer service across multiple levels of their corporation.

I purchased Ford Fiesta for my wife after some time we started having some minor problem but just after one year we start having issues with transmission after that car doesn’t drive smooth anymore tried with dealer to buy it back they started playing around decided to sell the car and buy any other brand car. Bye bye ford and Thomson ford never again.

Eden Motor Group
Took my Ranger for a warranty claim about surface rust on the chassis. I was sent a email saying that it would be repaired at no cost to me and covered under warranty. Ford customer service was involved and agreed. Since then case managers have been changed. The service department doesn’t return emails as no point in calling as everything they say is a lie. Now the owner of the dealership is involved he just writes nasty emails and denies everything he’s a disgrace for the Ford Motor Company. Have bought close to 30 new Fords and never had a dealer as bad as this.

, I purchased A warranty replacement from McCarrol Motors Mudgee.

I have taken my Ford Ranger in to have the carpet replaced under warranty. While the car was in the shop it had wires for our aftermarket headrest DVD players burnt out and fuses blown under our bonnet. Since we have had the car back we have called and spoke to [name removed] about the service that we are unhappy with. We have also had to replace the DVD headrest and the fuses as they try saying it was after market and not there problem. It was working when when in and they also said it happened there as the wiring is dodge what a load of crap.

Ok where to start bought a territory had to take it back for repairs an engine replacement later they put three months rego on it eight weeks later when I got it back I had to call every day to see what was happening then the engine, I was told it had everything from 3000 km 30.000 km them the wrecking yard it come from yes wrecking yard 80.000 km no paperwork on the motor no correspondence even the headphones went missing, so trustworthy no if you buy be weary oh yeh they gave me a lone car that was out of rego for four months. The police officer pulled me over said it was out for so long the plates were canceled so folks a great experience ahhhh no just be careful.

Bought a new Ford Everest, requested towbar to be fitted, on checking vehicle over on arriving home (250 klm from Perth) .Noticed 1 towbar bolt missing !!! Contacted LYNFORD, They posted out 3 bolts, none were FORD BOLTS
2x 10.9 grade which had been used before .1 x 8.8 grade, wrong grade. None were of correct length
Am still waiting for correct ford fitting All gone quite from LYNFORD

Bought a used car from Range Ford in Maddington in Perth. Good service quick to follow up my issues. Great communication and support in getting our car sorted. Mike Zac and Brad and Cameron have been great.

Happy with our new car

My son took his Ford Territory into John McGrath Ford for a checkup as the gearbox was playing up. John McGrath quoted approx $6990 to replace the gear box. So we decided to get a second opinion. It was in fact the “Heat Exchanger” had split. So “Heat Exchanger” and a gear box flush, total cost $897. John McGrath never mentioned anything about needing a new “Heat Exchanger”. Their service techs don’t really seem to know what they’re doing. Or there just trying to rip people off.

I bought a Ford Ranger from John at Cardiff Ford in June. Although we are from Southern NSW, John gave us the best price we could find on a Ranger. He was very helpful with helping organize a long distance pickup. Sonia from finance was also great to work with. We are now halfway through a 5,000km roadtrip and loving our Ranger.

I brought a Ford escape the sales person was Kim, and she directed us to the car which would suit my needs,
The car is amazing keyless entry, automatic opening just wave my foot, great when carrying the grocery,s,very comfortable and great safety features thanks Kim, regards Debra

I bought a focus from Jake and he was very friendly and very helpful will be sending in my family and friends
I Will definitely be back

I had a service done at Metro Ford Woolloongabba yesterday.

They gave me a loan car as promised - Ford Escape, which was a nice car to drive.

They went through everything with me that was done, plus a couple of small things to sort out with my car.

The people at Metro Ford Woollongabba were pleasant to deal with.

Don't bother with contacting customer service as I did. They'll just tell you some rubbish about wear and tear if they (mcinerney ford) break something. Good car, bad service.

Just had my Ford Territory Serviced at Newstead Metro Ford, as I work 400 meters away, so they were convenient.

Was advised the cabin filter will be replaced multiple times and the receipt showed this also (and verified when I picked up the car). Today I checked and found the old 3 year old cabin filter in place with mould and dirt, and I am absolutely annoyed.

Now I have to get an oil analysis done on my transmission, to make sure the fluid was in fact replaced (not just re-used), when it was done recently.

Stay away from this place.