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Reviews

3.6

68 reviews
5
(28)
4
(18)
3
(2)
2
(4)
1
(16)
  • Build Stage
    • Post-Construction (9)
    • Pre-Construction (2)
  • Customer Service
    3.7 (10)
  • Site Admin
    3.1 (7)
  • Timeliness
    4.0 (7)
  • Structural Integrity
    4.2 (6)
  • Plumbing & Waterproofing
    3.7 (7)
  • Electrical & Lighting
    3.9 (7)
  • Flooring
    3.7 (6)
  • Transparency
    3.4 (8)
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Leo

LeoGreater Melbourne (Outer), VIC

  • Verified customer

Satisfied customer

published

Thanks Dominic Nickson for being helpful and accommodating with what we wanted throughout the entire build. Easy to understand the process he answered all the questions we asked very friendly. Price was competitive and worked to my budget. Workmanship was tidy and completed in the time frame specified. I highly recommended frenken homes.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Liju Kurian

Liju Kurian Greater Melbourne (Outer), VIC

  • Verified customer

Contended with the Service

published

I am pleased with my new customized house which I built through Frenken Homes. Thank you Dominic for your hard work towards the customized drawings. Highly appreciated your professionalism and excellent customer service. Highly recommended Dominic and Frenken Homes to each and everyone out there. May Almighty God bless the whole team of Frenken Homes in abundance always...

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateJuly 2022
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sharencalheiros

sharencalheirosGreater Melbourne (Metropolitan), VIC

  • Verified customer

Best building company to deal with

published

Our first contact was Dominic Nickson who signed us up - professional, friendly and explained everything so well we knew exactly what we signed up for.
From there, everything ran so smoothly - everything ran to schedule - communication was frequent and accurate.
The workmanship is perfect - every minute detail completed with high quality and attention.
We just had no issues and are so delighted with our house



Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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  • Verified customer

Awesome home

published

I build my first IP with Frenken after l talked Guy all process straight forward. After construction finish and check final work all seems great. If you want to build with tight budget. And great home Frenken is there..Thank you Guy, All office people and Team we will see you another chapter. Once again !!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Pratik

PratikGreater Melbourne (Outer), VIC

  • Verified customer

Probably cheap but Expect work Below standards. Be Aware...

published
  • +7
Customer Service
Transparency
Site Admin
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateJuly 2022
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Dianne

DianneGreater Melbourne (Outer), VIC

  • Verified customer

Poor communication- Don't appear to stand by product

published

If the quality of the finished product is what you saw in the display home you would never build with Frenken. Six weeks after picking up keys and noting on the day some obvious issues that needed to be attended to we are still waiting for a call back. We keep getting told the director will ring and this never happens. Finishes are like a first week employee did the work. Things in our contract were not installed in the house and changes were made without consultation or sign off. Frenken will not acknowledge this other than to say to bad it was the cheaper option. No service from the Sales Manager, No service from the Directors. Take your money and wipe there hands of any issues.

Customer Service
Transparency
Site Admin
Timeliness
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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Jagbro

JagbroGreater Melbourne (Outer), VIC

  • Verified customer

Great process, will recommend to all - excellent option of colours in standard range

published

Excellent... Service... well explained the pre-contract of building....easy to understand the process of building... answered all questions we asked....very organised paperwork...very friendly and honest to explain the difference options we can and can't have...we are satisfy with the pre-construction process...we are positive that it will be a smooth process as promised by Benny sales consultant in Officer display by Frenken Homes .
Highly recommend building.

Customer Service
Transparency
Build StagePre-Construction
Shreyas Doddamani

Shreyas DoddamaniGreater Melbourne (Outer), VIC

  • Verified customer

Worse Builder Ever to go with

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2017
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Ernie S.

Ernie S.Greater Melbourne (Outer), VIC

  • Verified customer

Couldn't be happier with Frenken Homes and Guy

published

We selected Frenken to build our new home because we liked their designs, they were willing to accommodate some changes we requested, and because the salesman, Guy, was outstanding to deal with. Our new home is built within the specified timeframe (actually 6 weeks earlier!!) and we love it. Frenken were so easy to deal with: everything happened when they said it would. Guy was so helpful, explained the process, helped us with the changes and was extremely patient and understanding of a couple that had never built a new home before. I would recommend Frenken to anyone wanting an affordable home and a great builder. Go and see Guy!!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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Ramona

RamonaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Michael Kafel, Sales Consultant of Frenken Homes

published
Customer Service
Build StagePre-Construction
Patty

PattyDrouin

  • 4 reviews
  • Verified customer

Good initially then cracks started to show.

published
  • +1
Build StagePost-Construction
Construction End DateOctober 2012
  • Verified customer

Worse Builder in History

published
Construction End DateNov 2017
  • Verified customer

Flexible and reasonable.

published

This was my first investment property in One estate, Lyndhurst, Vic. After few meetings with them i get into a design i suggested with as many upgrades i needed. All of their products are reasonably good. Kept the time. Started and completed in time. They are good for people who need a good house. Their overall performance is very good rather than specifics. Please make changes in the design with them if you think their design is different from what is in your mind. Cheers..

Construction End DateAug 2017
Tulliallan

TulliallanMelbourne

  • 2 reviews
  • 12 likes
  • Verified customer

After 7 years still perfect........

published

I built our first home with Frenken 7 years ago and the house is still going strong and still work and looks like a new house. Last year we started to build our second house with one of the leading buiders in Victoria and the trouble we had to go through with them was unbelievable. Eventually, we had to seek help from a private inspector. With Frenken we didn't have any of the issues and I must admit the workmanship and the quality is still 100% better than the leading builder. They were really easy to deal with too. Hence, I would recommend them easily to anyone.

Construction End DateAug 2010
sheila

sheilaCranbourne West

  • 3 reviews
  • 1 like
  • Verified customer

Good experience! First Home Build.

published

We are first home builders and Frenken was excellent. Guy in sales had lots of experience and got us what we wanted on the size lot we had. The office staff were excellent to deal with. Our house was finished in the quoted time and really good quality.

The only suggestion I have is that they put better lighting in their colour selection center. A couple of daylight lamps would do the trick so you can see the colour selections of tiles, paint and carpet better!

Construction End DateApr 2017
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Arul

ArulMelbourne

  • Verified customer

First home... Loved the experience!

published
Construction End DateApr 2017
Brad

BradMelbourne

  • Verified customer

Very happy excellent would recommend

published

Very happy with our Frenken home, it was an investment but now we have move in. Everything was very easy starting with guy in sales who looked after everything he made this very easy for us. The office staff were also fantastic and the house itself, we have now been in for 3 months and we only have a couple of very minor things to be fixed.
Could not be happier with our house with service, quality, build time and price.

Construction End DateJan 2017
Prem

PremNarre Warren

  • 2 reviews
  • 1 like
  • Verified customer

Excellent service & quality

published

We have just built a new home with Frenken. Monica did an excellent job of managing our requirements within the budget. We are surprised with the final product. Quality of construction is much better than we expected. We done Frenken. Your office staff has provide excellent support with our queries. Your customer service and delivery within time and budget has exceeded our expectations. Well done to all at Frenken. Prem & Shanti

Construction End DateDec 2017
Ankoor Desai

Ankoor DesaiHampton Park

  • Verified customer

Thanks to Frenken Homes

published

Building home with Frenken was amazing and easy. They helped me everything with step by step, work quality is really good their support with all the my questions was quick and responsive from the sales person as well as from office to, I got my house build on time and without any problem, their customer services is great from designing my home to colour selection with their help.

Mel

Melmelbourne

  • Verified customer

Great first home

published

Daniel in sales was great to deal with and helped us make changes to make the house our home. The house was done was not to many issues and any issues where delt with quickly. Wven 18 months later any issues we have are dealt with quickly. Overall the process was done quickly and efficiently and we are very happy with our home.

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Questions & Answers

Dee V.

Dee V.asked

Why wont i get a response since i left couple messages in jan and its mid feb but when i had personal problem u kept ringing me.... then changed my whole house plan wtf....

No answers
Troy

Troyasked

who is Glenn and what is his position at Frenken Homes?

1 answer
Frenken Homes
Lisa S.Frenken Homes

Hi Troy,

Glenn is one of our Directors in Frenken Homes. Is there a query that you need answered? If you give me your contact details I can give you a call or email you otherwise you can send an email to [email protected] and we will get back to you.

Regards Lisa

Daryl

Darylasked

When can we view your Frenken home in Clyde North? The property code is 6931 and the property number is
124873838. We are out your way tomorrow, March 31st. Have tried to ring Guy Robinson and have left a
message on his mobile phone. The message on his mobile did say that he had today and tomorrow off....is there anyone else who can show us this property tomorrow afternoon?
Regards,
Daryl Carter ([email protected])

1 answer
Frenken Homes
Lisa S.Frenken Homes

Hi Daryl,
This is a House and Land package to buy off the plan so construction has not commenced as yet. Guy has designed this package so he is the best person to speak with in regards to this property so I will leave a message for him to contact you tomorrow. Regards Frenken Homes

Get an answer from our members and Frenken Homes representatives

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