Reviewer Photos & Videos
LeoGreater Melbourne (Outer), VIC
- Verified customer
Satisfied customer
Thanks Dominic Nickson for being helpful and accommodating with what we wanted throughout the entire build. Easy to understand the process he answered all the questions we asked very friendly. Price was competitive and worked to my budget. Workmanship was tidy and completed in the time frame specified. I highly recommended frenken homes.
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Liju Kurian Greater Melbourne (Outer), VIC
- Verified customer
Contended with the Service
I am pleased with my new customized house which I built through Frenken Homes. Thank you Dominic for your hard work towards the customized drawings. Highly appreciated your professionalism and excellent customer service. Highly recommended Dominic and Frenken Homes to each and everyone out there. May Almighty God bless the whole team of Frenken Homes in abundance always...
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sharencalheirosGreater Melbourne (Metropolitan), VIC
- Verified customer
Best building company to deal with
Our first contact was Dominic Nickson who signed us up - professional, friendly and explained everything so well we knew exactly what we signed up for.
From there, everything ran so smoothly - everything ran to schedule - communication was frequent and accurate.
The workmanship is perfect - every minute detail completed with high quality and attention.
We just had no issues and are so delighted with our house
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- Verified customer
Awesome home
I build my first IP with Frenken after l talked Guy all process straight forward. After construction finish and check final work all seems great. If you want to build with tight budget. And great home Frenken is there..Thank you Guy, All office people and Team we will see you another chapter. Once again !!!
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PratikGreater Melbourne (Outer), VIC
- Verified customer
Probably cheap but Expect work Below standards. Be Aware...
After paid full amount, not so much service from frenken homes maintenance for resolving defects. After defect period, found something wrong with sewage and water was not going. Was hearing some bubbles and then sewage water was coming out from relief gully vent from backyard. Imagine all craps coming out. I have to get urgently RACV as frenken homes was closed during Christmas period. Found paints in pipe which frenken homes denied they did anything. Then main sewage pipe was not closed or covered hence all mud and clay blocked the main sewage...Read more
pipe. This is also denied by frenken homes and no response from frenken homes whatsoever. This cost me almost a $1000. We dud landscaping on backyard but never so any cover or any relief gully vent at that location hence I simply asked for proof like photos or something which proves that they have cover/closed that side of sewage pipe but never got any response. Everything is smooth until paid in full but after that can not expect anything. There were many cracks showed up specifically in all corners. I am sharing my bad experience but some people might have good experience. Workmanship is not up to the standard. Tried contacting many times, sent many emails but no reply for the issue. I would have given 5 stars but this issue made me giving 1 star.Similar opinion? Write a review on ieatwords.com.au!
DianneGreater Melbourne (Outer), VIC
- Verified customer
Poor communication- Don't appear to stand by product
If the quality of the finished product is what you saw in the display home you would never build with Frenken. Six weeks after picking up keys and noting on the day some obvious issues that needed to be attended to we are still waiting for a call back. We keep getting told the director will ring and this never happens. Finishes are like a first week employee did the work. Things in our contract were not installed in the house and changes were made without consultation or sign off. Frenken will not acknowledge this other than to say to bad it was the cheaper option. No service from the Sales Manager, No service from the Directors. Take your money and wipe there hands of any issues.
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JagbroGreater Melbourne (Outer), VIC
- Verified customer
Great process, will recommend to all - excellent option of colours in standard range
Excellent... Service... well explained the pre-contract of building....easy to understand the process of building... answered all questions we asked....very organised paperwork...very friendly and honest to explain the difference options we can and can't have...we are satisfy with the pre-construction process...we are positive that it will be a smooth process as promised by Benny sales consultant in Officer display by Frenken Homes .
Highly recommend building.
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Shreyas DoddamaniGreater Melbourne (Outer), VIC
- Verified customer
Worse Builder Ever to go with
I wouldn't even rate 1 star as goggle reviews needs some star rating. Worse builder even with maintenance department led by [name removed] And some director called [name removed]. Had this roof leaking so bad in Kitchen and Garage and the roof tiler fixed the broken roof tiles (Found out bloody builder used roof tiles which had holes in it during construction). And now the attitude from maintenance department they don't answer the phone call, no proper response and they don't know what the hell they doing!!!! i will lodging an application for V...Read more
CAT and make them pay for their *&#! ups. We haven't kept any food items in pantry as all the plaster board has soaked water and black mould has appeared which is increasing by everyday and we black ants are popping out everywhere in the kitchen as grouts have been damaged. Please see the pictures attached to see the damage and still Frenken homes doesn't take this matter seriously. Please do not build your home with this incompetent builder .Similar opinion? Write a review on ieatwords.com.au!
Ernie S.Greater Melbourne (Outer), VIC
- Verified customer
Couldn't be happier with Frenken Homes and Guy
We selected Frenken to build our new home because we liked their designs, they were willing to accommodate some changes we requested, and because the salesman, Guy, was outstanding to deal with. Our new home is built within the specified timeframe (actually 6 weeks earlier!!) and we love it. Frenken were so easy to deal with: everything happened when they said it would. Guy was so helpful, explained the process, helped us with the changes and was extremely patient and understanding of a couple that had never built a new home before. I would recommend Frenken to anyone wanting an affordable home and a great builder. Go and see Guy!!
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RamonaGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Michael Kafel, Sales Consultant of Frenken Homes
I believe that a good sales consultant depicts the professionalism of a builder / company itself. Such a way a mirror effect. That's why, when I learned about Frenken Homes and the sales consultant, Michael Kafel (Currently situated in Cranbourne Display Home) I didnt think twice of what Frenken Homes can provide and how Michael can help me and my husband build our first new home.
Michael Kafel is one of the most promising and the best Sales Consultants I've ever met and talked with. He is professional in all aspects, he responds to your calls...Read more
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PattyDrouin
- 4 reviews
- Verified customer
Good initially then cracks started to show.
Initially the house looked well built, however Frenken Homes is more a budget builder so it stands to reason that the quality of some materials is at the lower end. I've been in the home for 5 years now. Frenken refuse to fix the driveway that is cracked completely in half in two places that occurred from memory in the first 3 months. This driveway cost me over $5,100 extra to install. The grouting is coming away in the tiled areas which includes tiled living areas. An area in the ensuite corner is now rotting due to this. The skirting al...Read more
ong the bottom of the walls looks MDF and is fraying at some of the joins. The veranda is cracked all over including the support beams. There was debris buried all over the property, including bricks and cement pieces. This came to light because rain washing away soil and a delay in putting down grass exposed this. I filled two full rubbish bins of debris and there is still more. The window frame in a living room is cracked and I don't believe it can be repaired. The lock on the sliding door is now playing up. The carpet hadn't been stretched properly. When it was professionally steam cleaned it was wrinkly all over. I've used this carpet cleaner at work and other properties and never come across this. He simply said the carpet was never stretched properly when laid and was the worst case he's seen in his career. The heater started playing up in the first year. Frenken got it going several times but in the end I had to replace it at my cost, a whole new central heating system. The heater guy said that brand is the cheapest on the market. The dishwasher they supplied also had to be replaced, it flooded the kitchen. Kitchen areas started to mould and I had to claim on my house insurance. The toilets are playing up and I have just had to pay to get both fixed. I've had to replace a ceiling fan and some window locks don't appear to be of a high quality. The railing in the bathrooms hadn't been attached to a join and just put in the plaster, well they both fell out within the first year. I had to put in retainer walls after about 18mths to avoid the fence from collapsing, which were supposed to be installed according to the plans but I was told Frenken decided they weren't necessary? Well they were necessary. The house was supposed to come with double doors in two living areas but Frenken put in sliding doors. There was nothing I could do, I had to sign off on the property because I'd given notice at my rental. That was my fault for not checking the plans properly I guess. The bottom line is in the beginning the home looked nice, well it would it was new. But after 5 years I can see just how cheap some of the materials used were.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Worse Builder in History
Unfortunate I had to choose one star because they are not even worth one star. Yes indeed Frenken builds home but you get the bad service throughout your building from the director and below. They had nil idea what communication means unless I made the attempt to call or follow up on things. Around settlement date in Nov' 17 Frenken told me that my neighbor is refusing to pay his share of the fencing therefore I would have to pay his share as mine was covered in the building. Director contacted me via email telling me that they have been trying...Read more
to contact my neighbor by mail for 3 months and heard nothing. So i went for a little hunt and found my neighbor and he told me there was no point of contact between him and my builder so I asked the Frenken director to provide me with the proof of the letter that they had sent 3 months ago and believe me its been 11 weeks this week I'm still waiting for the proof that does not exist not to mention the director called me and tried to tell me that I shouldn't be needing the proof as my neighbor has agreed to pay now. What a bunch of liars. Finally moved in on 27th Nov 17 and the house was a mess. Powerpoints were covered in dust, garage floor was covered in mud and the floors was covered in dust. When I contacted them they said it has been cleaned and refused to clean. I took the picture and emailed them to the director. Noone calls you back you have to keep chasing them and at the end you are sick and tired of calling them or tired of being told that the person you need to talk to is not in the office or is on lunch break or away on holidays or will return your call but they NEVER do. They forgot to finish the landscaping and just before I had to pick up the key, lucky I went for a drive by and had noticed that its half incomplete. Forgot to install a letterbox which i had to chase them up for. Window in one of the bedroom not closing properly and the house being in Clyde North had had a dust storm a week after we got the key. Dusts everywhere black and brown on the inside of the bedroom window window seal. After a battle one of there site supervisor came in to see only to tell us that we don't know how to close the windows properly. 5 adults in the house don't know how to close the windows according to there site supervisor. What a joke. Carpets had thread coming out from the 4 bedrooms only to be told that the 5 adults don't know how to walk by the site supervisor. He said we walk with our shoes and bump the entrance of the bedroom as we enter, what the hell??. So I have asked the supervisor to come and personally show the 5 adults how to lock the windows and walk in the bedrooms because apparently the homeowners don't know how to walk and lock windows as per Frenken Home directors and supervisors. They try and deny every responsibility they hold when the house is finished building so a free advice to whoever wants to build the house with Frenken, don't do it. Yes you will have a roof on your head but at the end of the day that house is not worth the pain caused by Frenken Homes.Similar opinion? Write a review on ieatwords.com.au!
Jaise emmanuelDandenong
- Verified customer
Flexible and reasonable.
This was my first investment property in One estate, Lyndhurst, Vic. After few meetings with them i get into a design i suggested with as many upgrades i needed. All of their products are reasonably good. Kept the time. Started and completed in time. They are good for people who need a good house. Their overall performance is very good rather than specifics. Please make changes in the design with them if you think their design is different from what is in your mind. Cheers..
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TulliallanMelbourne
- 2 reviews
- 12 likes
- Verified customer
After 7 years still perfect........
I built our first home with Frenken 7 years ago and the house is still going strong and still work and looks like a new house. Last year we started to build our second house with one of the leading buiders in Victoria and the trouble we had to go through with them was unbelievable. Eventually, we had to seek help from a private inspector. With Frenken we didn't have any of the issues and I must admit the workmanship and the quality is still 100% better than the leading builder. They were really easy to deal with too. Hence, I would recommend them easily to anyone.
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sheilaCranbourne West
- 3 reviews
- 1 like
- Verified customer
Good experience! First Home Build.
We are first home builders and Frenken was excellent. Guy in sales had lots of experience and got us what we wanted on the size lot we had. The office staff were excellent to deal with. Our house was finished in the quoted time and really good quality.
The only suggestion I have is that they put better lighting in their colour selection center. A couple of daylight lamps would do the trick so you can see the colour selections of tiles, paint and carpet better!
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ArulMelbourne
- Verified customer
First home... Loved the experience!
This is an overdue compliment that I would like to sent to one of the Frenken homes team that built my house. Im glad that I picked Frenken to be the builder of my home.
The sales consultant Guy ( Clydevale Estate), has been very helpful, friendly, professional throughout the whole process, he tried all his best to help me to clarify all questions and providing great suggestions during the planning stages. Very supportive and helpful through the whole process. The changes and deviations from the original plan was well documented and communic...Read more
ated. No matter what our questions and requests were, used to call /email every other day with some changes, Guy always found a solution - He has proven to be a Gem of a person! Even the office staffs were very helpful. Their response to our queries/emails/calls has been very quick and they did their best to make it a memorable experience for us Initially when signing contract I was said that the home would be completed by June/July '17. To our surprise everything was quick and the handover was done in 1st week of April '17. Couldnt ask for more. Yes had some minor issues during build but once the supervisor was notified things were fixed. Now we have been in this home for 1 month, very happy with it ---there were still some minor issues which when notified to supervisor (John Frenken), things were fixed straight away.Similar opinion? Write a review on ieatwords.com.au!
BradMelbourne
- Verified customer
Very happy excellent would recommend
Very happy with our Frenken home, it was an investment but now we have move in. Everything was very easy starting with guy in sales who looked after everything he made this very easy for us. The office staff were also fantastic and the house itself, we have now been in for 3 months and we only have a couple of very minor things to be fixed.
Could not be happier with our house with service, quality, build time and price.
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PremNarre Warren
- 2 reviews
- 1 like
- Verified customer
Excellent service & quality
We have just built a new home with Frenken. Monica did an excellent job of managing our requirements within the budget. We are surprised with the final product. Quality of construction is much better than we expected. We done Frenken. Your office staff has provide excellent support with our queries. Your customer service and delivery within time and budget has exceeded our expectations. Well done to all at Frenken. Prem & Shanti
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Ankoor DesaiHampton Park
- Verified customer
Thanks to Frenken Homes
Building home with Frenken was amazing and easy. They helped me everything with step by step, work quality is really good their support with all the my questions was quick and responsive from the sales person as well as from office to, I got my house build on time and without any problem, their customer services is great from designing my home to colour selection with their help.
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Melmelbourne
- Verified customer
Great first home
Daniel in sales was great to deal with and helped us make changes to make the house our home. The house was done was not to many issues and any issues where delt with quickly. Wven 18 months later any issues we have are dealt with quickly. Overall the process was done quickly and efficiently and we are very happy with our home.
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Questions & Answers
Dee V.asked
Why wont i get a response since i left couple messages in jan and its mid feb but when i had personal problem u kept ringing me.... then changed my whole house plan wtf....
No answers
Troyasked
who is Glenn and what is his position at Frenken Homes?
1 answer
Lisa S.Frenken Homes
Hi Troy,
Glenn is one of our Directors in Frenken Homes. Is there a query that you need answered? If you give me your contact details I can give you a call or email you otherwise you can send an email to [email protected] and we will get back to you.
Regards Lisa
Darylasked
When can we view your Frenken home in Clyde North? The property code is 6931 and the property number is
124873838. We are out your way tomorrow, March 31st. Have tried to ring Guy Robinson and have left a
message on his mobile phone. The message on his mobile did say that he had today and tomorrow off....is there anyone else who can show us this property tomorrow afternoon?
Regards,
Daryl Carter ([email protected])
1 answer
Lisa S.Frenken Homes
Hi Daryl,
This is a House and Land package to buy off the plan so construction has not commenced as yet. Guy has designed this package so he is the best person to speak with in regards to this property so I will leave a message for him to contact you tomorrow. Regards Frenken Homes
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