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Fujitsu Designer Questions & Answers
ASTG09KUCA (2.5kW / 3.2kW), ASTG18KUCA (5.0kW / 6.0kW), ASTG12KUCA (3.5kW / 4.3kW), etc...13 questions from our users
laniasked
I have just put every thing back after having cleaned the filters and the unit will go hot the panel does not lift up and open.what should I do?
1 answer
Fujitsu A.Fujitsu
Hi Lani, can you please contact our technical support team on 1300 364 484 and they will talk you through fixing this up. Thanks
Rochelle K.asked
How long should it take for the system to blow cold air on Cool at 20
1 answer
Fujitsu A.Fujitsu
Hi Rochelle, This depends on lots of factors including how hot it is outside, how big the room is you are trying to cool, what size and type of air conditioner you have if your filters are clean, is your ceiling insulated, do you windows face west.
If you would like to discuss this with one of our technicians please call us on 1300 364 484.
Mooheadasked
Hi There,
These units look great. I am thinking of buying one.
Can you plse advise me what is the longest pipe run I can have between the internal unit on the wall and the outdoor compressor please?? And who supplies the longer piping please??
Rgds
Richard
3 answers
Fujitsu A.Fujitsu
HI Moohead, Thank you for your question, please be advised the Fujitsu Air Conditioning unit doesn't come with piping, this will be provided by the installer. The minimum piping required is 3m and the maximum is 20m. There is sufficient refrigerant to cover 20m inside the condensor.
Thanks very much. Sounds perfect.
Fujitsu A.Fujitsu
Hi Moohead, if you have any further questions please don't hesitate to let us know and we will do our best to help. Alternatively you can also always call our technical support team who will happily discuss any questions Tel: 1300 364 484.
Shihan Musaferasked
The lit symbols are flashing and the machine will not turn on. What do I do?
1 answer
Fujitsu A.Fujitsu
Hi Shihan, Please contact our Technical Support team on 1300 364 484 with the light flashing combination where they will be able to advise the issue.
mordsterasked
ASTG18KUCA
Can you please advise what is the highest possible level this unit may be installed on the the wall? ie. What is the necessary clearance from the top of the unit to the ceiling? As I've noticed the unit expands outwards (not so, much upwards) during operation
thanks
robbi
1 answer
Fujitsu A.Fujitsu
Hi please see below for the required installation dimensions:
The necessary clearance from the top of the unit to the ceiling is 100mm or more, and allow 2.47mm from the wall out. Please don't hesitate to contact our Technical support team to discuss further if necessary. Tel: 1300 364 484 and they will happily chat with you
mordsterasked
ASTG18KUCA
Can you please advise what is the highest possible level this unit may be installed on the the wall? ie. What is the necessary clearance from the top of the unit to the ceiling? As I've noticed the unit expands outwards (not so, much upwards) during operation
thanks
robbi
1 answer
Fujitsu A.Fujitsu
Hi please see below for the required installation dimensions:
The necessary clearance from the top of the unit to the ceiling is 100mm or more, and allow 2.47mm from the wall out. Please don't hesitate to contact our Technical support team to discuss further if necessary. Tel: 1300 364 484 and they will happily chat with you.
jule61asked
Would this be suitable for a 35 m2 bedsitter unit? It is basically one room with a partition to designate the bedroom area.
1 answer
Fujitsu A.Fujitsu
Hi Julie there are many different factors in deciding for the best Air Conditioning unit for a room. Please call us directly so our Sales team can discuss this further with you Tel: 1300 364 484 and they will do their best to assist you.
Chrisasked
Hi, the space between the top of my window and the ceiling is 29cm. Is this enough room to allow a ASTG12KUCA to be installed above my window? Does the front fascia of the unit open upwards, thus requiring more headroom?
3 answers
Fujitsu A.Fujitsu
Hi Chris, Thank you for taking the time to place your question and rating on Product Review. Please note the space requirements for Fujitsu ASTG12KUCA is 40.2 cm minimum, and yes the front frascia of the unit does open upwards. If you have any further questions please don't hesitate to call our Technical Support Team who will do their best to assist you Tel: 1300 364 484.
Thank you for the prompt reply. What about a different model - Fujitsu ASTG12KMCA?. Would that fit in the space?
Fujitsu A.Fujitsu
Hi Chris, Thank you for your reply, in regards to the Fujitsu ASTG12KMCA the requirement 33.1cm minimum. Hope this information helps and if you need to discuss this further our Technical support team will be more than happy to chat to you.
Chrisasked
Hi, the distance between the top of my window and the ceiling is 29cm. Is that enough space to allow the ASTG12KUCA model to be mounted above the window?
1 answer
Fujitsu A.Fujitsu
Hi Chris, Thank you for your question regarding your Fujitsu ASTG12KUCA. Please be advised 40.2cm is the minimum required. Please don't hesitate to contact our Technical Support team to discuss this further Tel: 1300 364 484 and they will do their best to assist you.
Linda P.asked
Hi may astg30/34kmta makes cracking noises when on hot at night it's only two months old and ideas, does it need more gas
1 answer
Fujitsu A.Fujitsu
Hi Linda, Thank you for contacting us. The cracking noise is the indoor coil heating up as it is expanding. This is normal on heating. The air conditioner should not need any more gas.
MJHasked
I’ve just had this installed but I seem to have two issues:
1. After about 3-5 minutes of operation I get a slow but constantly flashing light, when I change settings it temperature it keeps coming back?
2. Should this keep blowing air after I turn it off? It seems to close but still blows air?
1 answer
Fujitsu A.Fujitsu
Hi MJH, Thank you for your taking the time to place your comment on Product Review. Please contact Fujitsu General directly Free Call 1300 364 484 and our Technical support team will do their best to assist you.
jimasked
Can I have the outside unit placed on the roof would this be efficient if done?
1 answer
Hi Jim, I don't know whether you can have it installed on the roof, but on reading the installion manual and as I said later to the company that installed mine, the outside unit should of been installed 3 mtrs away from the inside unit and then I would not have the motor and fan noise I experience as they installed my unit back to back. I had the company call back to listen to the noise and install a drian pipe to take the water away so that was fixed the water problem, but I still have the noise problem. Getting back to your roof installion I do not know the what type of roof you have but I have seen airconditioning units on roofs, but I am not qualified to advise you. Sorry I cannot help you with that question.
Patricia Wardasked
I just had ASTG09KUCA installed in the bedroom and run it on low noise, econmonic at 22 heat and it kept me awake and then woke me through the night with a water gurgle noise - I ran the installers but they had no answer . Only said it is a very quiet aircon. Also rang Bing Lee where I got it from and was told it should be quiet and to get the installers back to check it out. After reading the above review this could be a waste of time and money. Do you know anything about this particlar noise in this model???
2 answers
The 2 times I have had water noise or internal water leak is because the moisture drain pipe from internal head unit to outside was blocked, the other time was the drain pipe was installed above the outlet from the internal unit, which would mean the drain pipe is too high so water built up inside.
Only other thing I can think of is when using heat or cold air, on occasions I can here the fluid (gas) running through the pipes. This is normal and might be what you are hearing. It doesn't happen all the time, but would be more noticeable when you first turn the Air Con on. This sound happens to all Air Con units (well all the units I've owned), it is the gas running through the pipes. Regardless of whether you set the Air con to low noise or not, the gas still needs to run through the pipes to internal head unit to produce hot or cold air as needed.
I experienced the same thing. Noisy water flowing from the inside unit. I rang fujitsu. The guy told me that this model should have a minimum of 3 meter copper tube between indoor amd outdoor unit. I told the installer and he will do it in 2 weeks time. Fingers crossed.
I think this unit is sh##t. It has a high vibration. And i can always hear a sizzling noise when i operate in heating mode. I do have a mitsubishi in my other room. I dont have any issue on it.
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