43 questions from our users
Jasonasked
Hello I'm looking at buying this unit, but want it to heat or cool a areas 6m x 7m open living area . Do u think it will do the job
2 answers
Fujitsu A.Fujitsu
Hi Jason Thanks for your question, we would always recommend an installer to inspect your premises for the best outcome. Please visit our website for a guide too https://www.fujitsugeneral.com.au/residential-range/economatch
Hello Jason. The 7.1 kW sure is a powerful one ! I also reckon you get an expert to give an opinion. If you get the wrong one your electricity bill could be astronomical!!
Liz R.asked
Should I turn off power outside over winter. Have wood fire so not needed then.
2 answers
I leave mine turned on all year, there is no need to turn the isolation sw off unless for maintenance.
Fujitsu A.Fujitsu
Hi Liz, Yes you can turn it off if you are not going to use it but please keep in mind that you will need to give it time, at least a few hours before you use it when you turn it back on.
Carmel Khanasked
Where is the operating instructions for this machine on line please?
1 answer
Fujitsu A.Fujitsu
Hi Carmel, please kindly provide your email address by PM and we will happily send you the requested Fujitsu Operating manual, or alternatively please call us directly Tel: 1300 364 484 and we will do our best to assist you.
Benasked
I bought two this Fujitsu air conditioner a couple years ago. they are used in summer for a couple of months each year. but one of the unit suddenly show error code 94 (over current). another one is okay. I have another panasonic bran=d air con for 13 years but no problem. it is very disappointed to have this problem in the middle of summer. what exactly is the problem. I check the outdoor unit, there is no clog or other interference. Can Fujitus provide some idea what is the problem? Thanks. Ben
1 answer
Fujitsu A.Fujitsu
Hi Ben, Thank you for taking the time to place your feedback on Product Review. Your custom is important to us. In regards to your question please be advised the error 94 is a trip detection error. As you have already checked for ay clog or interference we would suggest a reset of your unit turning off at the power supply for 5-10mins to see if this will clear for you. If not, then please call to speak to our QLD Service Team who will do their best to advise the soonest time a technician can attend. Tel: 1300 364 484.
Shaun J.asked
Hi my internal unit turns off after about 2 hours usage and has error A3, 10 operation indicator (green light) and 3 timer indicator (orange light) flashes, I can turn it off at the main power supply outside for 5-10 minutes and it works for a short period again, is this a common issue with these units .
1 answer
Fujitsu A.Fujitsu
Hi Shaun, thank you for kindly providing the description of your Fujitsu airconditioning unit. It seems you could have an issue with your compressor or thermistor, we would advise you to call Tel 1300 364 484 to request a Service Technician to attend your unit.
mickasked
i just bought one of a guy whos putting in a ducted system was wondering how old it is
1 answer
Fujitsu A.Fujitsu
Hi Mick Thank you for placing your question on Product Review. Please kindly provide the serial number which can be located on the right-hand side of the unit, it will begin with a letter followed by six numbers, so we can assist in answering your question as soon as possible for you.
Sophaasked
In regards to the 5 year warranty, is there any difference between buying a Fujitsu air conditioner from a shop and buying it from a online retailer (& getting an electrician to install it) in terms of how the warranty operates?
Also, do you go to the place of purchase or straight to Fujitsu if something goes wrong with the air conditioner?
2 answers
Fujitsu A.Fujitsu
Hi Sopha, Thanks for your questions on Product Review. Please be advised with any Fujitsu Air conditioning unit it will come with a 5 year Warranty and if you need to call for an issue under warranty our Service Team will do their best to assist you Tel: 1300 364 484
Don't trust 1300......Music box
Phebeasked
Why does mine stop after 20 mins and flash??? All filters are clear???
6 answers
Fujitsu A.Fujitsu
Hi Phebe, there are many reasons why your Fujitsu Air Conditioner isn't working. Please, could you tell us the sequence of flashes or error codes displayed so we can give you further information. Alternatively please call our Technical Support team on Tel: 1300 364 484 and they will do their best to assist you.
The little yellow line flashes 10 times with the rectangle symbol energy saving symbol I think on. Then the red timer symbol comes up after ten flashes for one flash.
Fujitsu A.Fujitsu
Hi Phebe, Can you please provide the model of your air condtioner so we can check this fault code for you?
Belleasked
Is there a way to stop the air condintoner from letting in smoke as the bushf ire smoke is thick and the air conditoner seems to bring in smoke when in use .
1 answer
Fujitsu A.Fujitsu
Hi Belle, Thank you for your question, please be advised the Fujitsu Air Conditioning unit doesn't use outside air, it will only re-circulate the air which is inside the house. If you would like to discuss this further please call our Technical Support team Tel: 1300 364 484 and we will do our best to assist you.
Had 4 units installed in September this year. All units are working fine however one of the units is affecting my neighbours TV reception as per the attached pics. Seeking to find out why? When the offending unit is switched off at the external power outlet TV reception returns to normal. Installation was via licensed electrician and air con installer. Electrician has advised all units are earthed correctly. Neighbour already has a TV antenna amplifier installed. Any assistance to resolve this matter would be much appreciated.
4 answers
contact Starr Electrics Edmonton 0419 184 117, the man( Geoff Hearn by memory) is a genius did the complete rewire on my massive renovation at 95 hill view including switch over for generator backup aircon install, internal switch board. Good man too, long time Cairns family not a blow in stuck at the end of the road. :p
Fujitsu A.Fujitsu
Hi Nathan, we have asked our Victorian office to arrange with you an inspection of your air conditioner so we can try and resolve this issue for you.
Hi Fujitsu, thank you for your response and advice. I sent an email as you requested but thanks for progressing the ticket. Will let you know how it goes. Cheers, Nathan
rossofbalmainasked
What is the difference between an Fujitsu AOTG09KUCA and an ASTG09KMCA split air conditioners.
I have 2 of the AOTG09KUCA still in their boxes which I purchased from Big Lee 18 months ago?
3 answers
look up the specifications on their website
its more powerful on heat being 3.2
Fujitsu A.Fujitsu
Hi Rossofbalmain, Thank you for the question on Product Review. We will happily send you the two specifications of the two Fujitsu Air Conditioning units you have. Please call us on Tel: 1300 364 484 to speak to our Technical Support Team or private message us your details so we can send this information directly to you.
Ian Loveasked
Pipe size
2 answers
Pipe size ?? I dont understand your?
Fujitsu A.Fujitsu
Hi Ian, Thanks for placing your comment on Product Review, please see the below with the pipe sizes for ASTG30KMTA refrigeration pipe sizes 15.80m (5/8") and 9.52m (3/8"). Please don't hesitate to contact our Technical support team if you would like to discuss this further and we can also send you the diagram of this information too.
Elizabeth K.asked
Hi I have the above unit ASTG34KMTA 9.4kw, its 16 months old. The last time it was used was last summer, its not had any use in winter. So yesterday I put the setting on 24 degrees on cool, the fans opened the lights, all 3 were flashing. I reset the time thinking that it would correct its self. It has not, the light are all flashing, any advise please?
1 answer
Fujitsu A.Fujitsu
Hi Elizabeth, thank you for contacting us on Product Review, we are sorry to hear your airconditioning unit is not working for you. In regards to the flashing light error codes please call our Technical support team Tel: 1300 364 484 and they will happily assist you.
AMBasked
W hat does error ; discharge temperature mean
1 answer
Fujitsu A.Fujitsu
Hi Amb, Thank you for your question regarding your Fujitsu Lifestyle ASTG22KMCA, generally discharge temperature error is flagged when the temperature of the discharge thermistor exceeds 110 degrees centigrade. Most common cause is loss of refrigerant, the lack of cooling suction pressure causing the compressor to overheat. Other possible causes in descending order could be any of the following:
The discharge thermistor itself
The controller pcb
Fan motor
Blocked filters or condensor
Indoor Pipe thermister
Expansion valve
We would recommend a technician to attend so please call us directly on Tel: 1300 363 484 and we will do our best to assist you.
AMBasked
What does discharge temperature error mean>
1 answer
Fujitsu A.Fujitsu
Hi Amb, Thank you for your question regarding your Fujitsu Lifestyle ASTG22KMCA, generally discharge temperature error is flagged when the temperature of the discharge thermistor exceeds 110 degrees centigrade. Most common cause is loss of refrigerant, the lack of cooling suction pressure causing the compressor to overheat. Other possible causes in descending order could be any of the following:
The discharge thermistor itself
The controller pcb
Fan motor
Blocked filters or condensor
Indoor Pipe thermister
Expansion valve
We would recommend a technician to attend so please call us directly on Tel: 1300 363 484 and we will do our best to assist you.
AMBasked
error code shows discharge temperature error.what does this mean
1 answer
Fujitsu A.Fujitsu
Hi, in regards to your error code we would advise you to contact us directly to arrange for a technician to attend your Fujitsu Air Conditioning unit. Please call 1300 364 484 and we will do our best to assist you.
Fredasked
Have a 21year old Fujitsu same size still going well, outside unit 10 meters from salt water lake, finns badly corroded. Will this latest Model stand the test of time likewise? Wiring to unit 2.5m2, the same for this unit OK? also would this wiring be suitable if I updated to 34KMTA as it has a max running current 20.5 Amps?
Have a smaller unit in Flat, can installer use existing piping if updated as it is imbedded in concrete?
1 answer
Fujitsu A.Fujitsu
Hi Fred, Thank you for taking the time to place your question on Product Review. It is great to hear your current Fujitsu Air Conditioning unit is still working after 21 years! In regards to your question
We would need the current model you have if you are wanting the equivalent capacity unit.
AOTG30KMTC & AOTG34KMTC requires 4mm power supply cable as per our installation document, 3/8" 5/8" copper pipework rated for R32 Refrigerant.
The AOTG24KMTC can operate from power supply 2.5mm cable however requires copper pipework 1/4"1/2" rated for R32 Refrigerant.
Ideally, one of our accredited installers could come out & assess the installation environment to provide accurate recommendations.
Fujitsu products do have a coil protection coating however If prone to corrosion from Sea air, additional protection may be required as per our warranty details, however, this can be discussed with the installer during the consultation. If you have any further questions please don't hesitate to contact us and we will do our best to assist you Tel: 1300 364 484.
Bruce W.asked
What area would the 8.5w cool?
1 answer
Fujitsu A.Fujitsu
Hi Bruce, There are a few factors to take into account regarding areas an air conditioner can cool or heat. We do have our economatch guide on our website where you can get an approximate answer. It can be found via this link - https://www.fujitsugeneral.com.au/residential-range/economatch#page=inputs&roomlength=6&roomwidth=6&roomsize=36&facewest=2&insulated=2
We also offer an obligation free quote through our authorised partners which can help.
Brendaasked
There is a symbol on the right lower side of the air conditioner which is flashing. This symbol is directly beside the on/off switch. Any help?
Kevinasked
I can turn power on for my unit, but when the signals light the Economy button is flashing green and I can do nothing more with the unit. The fan will not operate and no air is emitted. How can I fix this?
2 answers
Hi, I only placed a review on the aircon, I'm not a serviceman.
Would suggest you contact the original installer of the system or call the Fujitsu trouble desk.
Pete
Fujitsu A.Fujitsu
Hi Pete, Thank you for placing your comment on Product Review. In regards to your query this usually means there is an error on the system indicated when the economy light is flashing and the operation and timer lights have a distinct flash sequence. If isolating the power to the system for 10 minutes doesn't resolve the situation, a technician will be required to attend. Please kindly contact our Service team directly and they will do their best to assist you. Toll free Tel: 1300 364 484.
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