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Online store, Physical storeMario KAU
Terrible
I ordered 2 bottles of Rectied Spirit at $68 each and 2 bottles of Vodka, recieved 2 bottles of Vodka and only 1 Rectified Spirit. How you can pack 3 bottles instead of two bottles? Unacceptable
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Last Shiraz Order Was Perfect
Last order we did online with Get Wines Direct was superb, we got our hands on a shiraz which was 10/10, at a steal as well, will be ready to reorder once the last bottle of the pack is done!
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GrahamMetropolitan Adelaide, SA
- 2 reviews
Doubtful Marketing Tactics
I received a text message from GWD titled Secret Cellar. I had to enter a code to gain access to the special offer. The wine offer stated that they were offering a wine that retails normally at $60 a bottle and I was able to buy it in a case of twelve for $90 + $9 postage. GWD description of the wine sounded great I decided to buy a case. When I tried it for the first time I was so disappointed it was just like a cheep $8 bottle of wine, the wine was light in colour had very little fruit tones and had about as much finish as a glass of water. W...Read more
hat I have since discovered is the winery that made the wine sell it for the same price as GWD which only suggests the limited offer from GWD was purely marketing jargon to get sales. I would suggest that if you are considering buying from this company only buy labels you are familiar with don’t get taken by inaccurate wine descriptions and inaccurate exclusive offers.Similar opinion? Write a review on ieatwords.com.au!
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headabovewaterSouth East Queensland, QLD
- 12 reviews
- Online store
- Verified customer
An excellent service but occasional communication issues
My wife and I have been ordering wines online from two places - another popular profane-named place and Get Wines Direct.
We like the service a lot but it took some time to figure out. We order wine for table drinkers only - wines for during the week. We enjoy going to occasional tastings or bottle shops to by nicer bottles. Our budget is $8 to $12 a bottle for this service - trying to keep the cases to $140 or so.
Pros:
- 15 bottles cases are great!
- Return policy and shipping can't be beat. We've had one trash wine selection returned n...Read more
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LarryMid North Coast, NSW
- 2 reviews
Annoying phone calls
I found their wines to be very mediocre and not particularly good value. However, the worst aspect of dealing with this company is the incessant phone calls they make to both my landline and mobile numbers. I'm sorry that I every purchased wines from this company as their marketing tactics are unconscionable.
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PaulGreater Melbourne (Metropolitan), VIC
- 3 reviews
Misleading
DO NOT DO business on the basis of Get Wines advertising .. go to the outlet and check for yourself or just give them a miss..
...I agree with the feeling expressed in the previous negative review as I was also mislead on the same $300 shiraz ! A mystery bottle .... appropriately named "F U Shiraz". Really ! I guess the joke was on me!
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KJMid North Coast, NSW
- 8 reviews
False advertising!!!
As a online wine retailer Get Wines Direct have a duty to rate their wines for their customers without bias.
They recently offered a $300 bottle of wine if you purchased 12 bottles of lesser value from the same vineyard. Well I did. I should have had more common sense. The $300 bottle I would estimate to be in the $20 to $30 range,whats more the other dozen I bought left a lot to be desired. So I get an email "How did you enjoy your wines " 'write a review". So I did, complaining about the $300 bottle of wine and their false advertising. They replied " Your review is outside our guidelines and will not be published" or words to that effect.
In my opinion they falsely advertised the product.
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Always had great service from Get Wines Direct. Been a customer for a number of years now.
Our representative knows what suits our pallet and notifies us if something comes along. We are very keen on Shiraz and mainly South Australia Shiraz. Langhorne Creek never fails us! And the prices suit us! Great.
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SERLaunceston, TAS
Harassment
Have opted out of all marketing communications. Only bought off them once but get constant phone calls from spam numbers. Don't buy off this site unless you are happy to change your number and go into witness protection.
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I will never go back
I have been coming here for years, enjoying great tasting experiences, always treated with respect by knowledgeable young gentleman who really understood wine, but also were able to engage in cordial conversations, service was always prompt. Today, 2 females were serving, waited 10 minutes for a first tasting, there was no engagement, the women looked busy, and when I served a 2nd tasting for my self ( had been there 25 minutes by then), one rebunked me, made me feel like garbage, really rude, so I left and vow to never go back, good thing is I will drink less wine from now on, and save money. The google image is incorrect, they have now ruined the interior, removed the barrels, and no more self directed wine tasting
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They sell your phone number and harass you
Ever since I bought wine from them I've had harassing calls from them, but also from other spam companies so I know they have sold my number. I get multiple calls a day despite me telling them to take me off their register.
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PeterJFLenah Valley
- 6 reviews
Always Pestering Me
Over the years have bought wine from this crowd,, but now they keep ringing me pestering for a wine order. This is despite me ticking NO Marketing.
I will never buy wine from them again.
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Shopper
- 8 reviews
Great customer service and wines!
Have been buying wines from Get Wines Direct for the past 20 years or more- always good service, delivery and wines. Favourite - Colonial Estate and Gotham - but all others I have bought great - no hangovers!
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sahriCentral Queensland, QLD
- 26 reviews
Disgusting, relentless marketing that needs to be called out!
We've ordered around 5 or 6 times from get wines direct. It was easy to order online and I liked the delivery to my door.
Delivery always gets delayed and if buying several types of wine they don't all arrive at once which is frustrating especially when it says to be there on the Monday and the boxes aren't arriving till Thursday or Friday.
Chasing it up with them leads to nowhere. - Just sit back and wait because they either never answer their phone or can help when there is a problem.
The wine selection itself is poor quality. However if yo...Read more
u are looking to buy in bulk this is an easiest way to do it without looking like a cheap alcoholic loading up your trolley at Uncle Dans. BE WARNED 1 purchase from this place triggers the worst sales calls ever. Several a day. It's disgusting!Similar opinion? Write a review on ieatwords.com.au!
Peter MSouth East Queensland, QLD
- 2 reviews
A great resource for people who live in the area.
Good ambience, good service, no pressure.
No argon preservation so wines can be a bit tired. They use a vacu-vin type seal but I’ve never been impressed with this system. If the level in the bottle is low, it may have been opened for a day or two.
Much variation in the wines on offer but you can usually find good wines at your favoured price point. Though the price points seem to increased over the years.
More bottle shops should get involved in wine education. It’s a very honest approach.
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PolarBearSydney, NSW
- Online store
- Verified customer
One purchase triggers daily marketing calls
Product delivered as purchased, but the follow up sales calls are relentless despite not wanting any of it. The use of multiple different numbers so circumvent call blocker is just petty.
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Erich Stark
- 3 reviews
- 1 like
Quality and excellence in customer service
I’ve been a long time frequent customer of Get Wines Direct, more than 10 years !
Totally satisfied, in 10 years had to return wines only twice over about 120 orders.
Great value, great service !!!
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Jerrold WardTurners Beach
- 2 reviews
Poor customer service, poor quality wines
The wine bundles are average to low quality. I tried to contact customer service twice about a bottle of red wine that was off but no reply whatsoever using their website messaging feature. I was silly enough to put an order in with them again because they had a special discount deal last week. That order still hasn't been dispatched after several days.
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Would be good if you answered the phone
Called to mornings straight at opening time. Nobody answered and waited on hold for 20 minutes. Had the manager call me who seemed to be destressed with the situation and said sorry which was nice. I asked him why promote opening times when you are not open??? I will avoid buying based on the fact nobody answers the calls. The staff are great when you can get through....
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Rob
- 3 reviews
Second lot of very ordinary wine at premium price
I know my wines and I know what I have been getting from Get Wines Direct is not worth the money. My most recent purchase I decided to up the $$ to see what I got and it was very disappointing. I spent $250 for a 13 bottle carton and it was a total waste of my money.
I acknowledge they will take them back if not satisfied but who wants the hassle. I expect good wine at a good price not to be screwed about sending wine back.
I am pretty much over Get Wines Direct
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Rob
A plus for Get Wines Direct is an immediate contact and refund so may/will give them another opportunity in future