CHOICE is right - pet insurance is junk insurance. This mob won't pay for anything, and keep jacking up my premiums. I'm furious, about to cancel & get out of it altogether. Will self fund myself, going forward. Don't waste your money folks!

Canstar recommended. Pet insurance is something you hope you wont have to use too much and if that is the case i'm glad some of my premiums will support Guide Dogs Australia.

My vet was able to submit the claim on my behalf (after giving my policy number). This made things extremely easy. The only other feedback I would give is that I received a letter stating that I couldn't claim on some of the vet history prior to the date of my insurance policy. At that time I thought the entire claim had been rejected. It would have been beneficial to write in the same letter that other claims were still being reviewed or had been accepted. as I had not intention of trying to claim for these bills but they were required by your insurance company.

Policy is excellent value for the amount you can claim up to in a year and it was relatively easy to set up. I have only just signed up, so no claims have been lodged. We have been with the company for 1 day now but we are happy so far.

Most things we tried to claim are not covered and every time we tried, we were asked numerous times for full medical history from the vet, even though we had given it to them.

The value of the policy is extremely competitive and the set up was so easy.
The claim was finalised within 10 days.
We Have been with the company for 9 months and we are very happy.

We had a few issues with getting started. We you we placed on the incorrect policy level and were therefore unable to claim this years vaccinations which were one of our criteria for policy selection then were delayed a second time over required documentation which we were not made aware of. We now are on the correct policy level and all documentation has been submitted however the initial set up was more complicated than our previous pet insurer.

Just joined with our new puppy. Never heard of this insurance before but it popped up as an ad when I did a final check before signing up with a different company. By far the best benefits at the same price.

Very disappointing. Will be dropping cover. Should have stuck with my other pets health provider. Wouldn’t process any claims even thou I have too cover. Find excuses not to pay out. Will be telling everyone not to use Guide Dogs!!

I don’t remember but not long. It was delayed due to required information from previous two vets. I have been with this insurer since middle of last year. The policy cost is comparable to other insurers but so much easier to deal with than my previous insurer.

I was a little surprised at the time it took to process our claim, though it finally came through with no problems. It would be preferable to set up a direct credit into a nominated account as supposed to a cheque in the mail.

I am very unhappy with Guide Dogs Pet Insurance. We have made several claims that should be covered by our policy and haven't seen a cent yet. We have been in contact with team members several times and have heard a lot of promises that money will be transferred but it never happens, instead they send bundles of paperwork out instead of writing emails which would be more effective and environmentally friendly. We are looking for another pet insurance. Would not recommend.

Had a great experience with Guide Dogs Pet Insurance. Claim was dealt with promptly and funds processed very quickly. Very happy customer and happy i went with Guide Dogs for my pet insurance.

Very easy claim process, (although I was unable to load larger files, even when I zipped it), and very quick turnaround for reimbursement, would highly recommend using Guide Dogs for pet insurance. More reasonably priced than others, and very easy to deal with.

We’ve found this insurance to be great so far. Getting started was easy, the claiming process was easy and our claim was processed quickly without fuss. Policy seems to cover many things for a reasonable premium

After our dog required minor surgery, we had astronomical vet bills so decided Pet Insurance was a viable option. Guide Dogs Insurance was thorough and supported a very good cause.

very easy to set up. i do not believe it is good value, they are trying to get out of paying a legitimate claim. I am not happy and i will be changing insurers in the near future.

Best decision we have made! Insured our Labradoodle from the first day we brought her home. Discovered
within a few months that she was going to need monthly injections to treat an allergy. I couldn't believe how quick and easy the claims process was.

After a rough start with Guide dogs insurance
I was contacted by their team to explain the problems I was having, I am not envisaging any more problems and look forward to a good relationship in the future.
Thankyou