I recently ordered a product online with next day in store pick-up. I received confirmation of the order and notification that it was ready to pick -up. I even rang the store beforehand to check the item was there for pick-up and told it was available. Since we were travelling several hours to get to the store I was a bit paranoid. With good reason. The item was not there when we arrived - it had been SOLD. Unfortunately the system that stops the last one being sold did not work on this occasion! Kudos to the salesperson who dealt with the situation professionally but Harvey Norman needs to have more reliable systems in place. Would give no stars if possible.

Retail staff provides zero information about additional fees included in the delivery/installation of home appliances. Promised everything to be included in the price. In reality once they obtain your credit card details they ignore you forever.

Stay away from Harvey Norman.

Purchased a Haier washing machine a day before and it's giving error, called the manufacturer and they are Ok to get a replacement, but for that Harvey Norman Broadmeadows store needs to call them, called the store couple of times and they said they will get back to me shortly, and no one has contacted yet.

Went into Harvey Norman - Marion SA to buy a small appliance on 26.11.19. Firstly I had to wait while a clutch of staff members chatted amongst them selves. Then the young woman who "helped" was Passive Aggressive and unhelpful. Harvey Norman you need to train your staff

Some problems with their customer service. Sold a faulty aircon to me and not ready to take it back the next day. and salesman talks in unfriendly language. More focused on money.

After many months of shopping around for what actually suited my needs I returned to Harvey Normans and purchased a Fischer & Paykel frig/freezer. It has the least kw usage this I needed because we are off grid. Wonderful sales person. Going back for a microwave next.

I just purchased a new washing machine and dryer AEG got a great deal and wonderful service. Love my AEG 8000 series washer and dryer. Going back to buy a new refrigerator

Absolutely appalling customer service at Armadale WA when asking for a refund. I know about their refund policy but there's a genuine reason why I asked. They would not listen to reason & I walked out with a store credit which is useless to me. Their staff need to be educated on customer service

Went into store to buy washing machine .was approached immediately polite staff member.told him what I wanted he recommended a brand size and he had great knowledge of that washer.would go again.

My partner and I visited the Marion store today to purchase a refrigerator and a front load washing machine. We were attended by Lara, and we were absolutely delighted with the time she spent with us, understanding our needs, and also her product knowledge. We left feeling satisfied that we had purchased the right products for us from the quite extensive range of both items, and are certainly confirmed Harvey Norman customers for our future needs. She is a gem!

Love the look of the Oven, microwave combo and cook top.
Easy to use the computerises function buttons. Love cooking with them.
I would not hesitate to recommend them to anyone.

I have been shopping at harvey norman for over 25 years and can say that they will always give you options for payments.
Their prices are usually matched or discounted.
If you want service and customer payment options with a discount, you must shop there.

So I spend $4500 on ASKO washing machine and dryer in July 2022. Since then washing machine broke down in September now dryer is not working. I understand under warranty but when I rang Bundall store this morning and spoke to the salesperson who I purchased from (and spent much time with as I wanted the best)
simply had the attitude of and I quote ...What do you want me to do about it ...for a company who prides themselves on service I was shocked a good morning sorry to hear that might have gone down just a little better...not happy Jan $4500 is a lot of money in my house and I am bitterly disappointed.

Never again, contractor recommended By HN to fit Airconditioning tried ripping elderly parents off asking them to pay extra for installation. Then saying that they needed extra parts when they didnt. When it became obvious that they were not going to get extra money off them messed up circuit board so new oven didnt work anymore. When we rang back the contractor he said he can fix it but we would have to pay $170 call out fee??? Rang HN who didnt give a dam. Said it was nothing to do with them speak to contractor. Terrible customer service! Never again

Very unfriendly customer service at the cash counter. Not ready to help at all. They do not value customers who buy small items. Not happy at all. Will not go there again

My sales assistant helped me through all my purchases for our kitchen renovation. Their transparency was phenomenal. They ensured that I was aware of all relevant bonus offers, had great product knowledge and allowed me to online search in real time for better prices and would price match workout fail at every opportunity. I literally saved hundreds of dollars. Availability and delivery where second to none.

I purchased a New Fridge from Harvey Norman, Swan Hill earlier this week. The Standard of Service that I received was Very High!! Josh Mangles was the Salesperson and he made this purchase experience 5 star. Very helpful, efficient and went out of his way to help me. This experience was excellent from the start to delivery of my fridge. The 2 Delivery Men from Harvey Norman, Swan Hill, went out of their way to meet my needs. They were friendly, considerate and extra careful when placing my new fridge in the kitchen. I could not have asked for better service from them both!! I only hope that Harvey Norman monitor Product Review and pass on my "Thanks" to all 3 young men.