helloworld Questions & Answers

We are entitled to refunds for our Emirates flights from Brisbane to London that were booked for July. Why wouldn't we be able to receive a refund for the $200 for seat reservation?
Also our HelloWorld is charging us $220 for them to arrange the refunds etc. I thought Flight Centre wasn't able to do this as per the ACCC so why can HelloWorld do this?

Thanks,

I had flights cancelled by Finn Air and Qantas for flying May 16th due to Covid 19. I don't seem to be able to get a clear answer as to when we will receive the refund from Hello World. Flights were cancelled in March by the airline. Can anyone tell me?

The QANTAS flights that I booked and paid for have been cancelled, so I want a refund. I have tried to call Helloworld's Online Team on 1300722501 but they do not answer the call. After listening to ringtone for 3 hours, they kill the call without answering. I did that twice today. Six hours of listening to ring tone for nothing!!! How can I talk to someone at Helloworld?

Hello
How long does it take for hello world to refund monies for cancelled flights due to the covid 19 outbreak
Are the monies directly deposited to the client or are the returned to hello world to then be distributed.
All flights were through qantas - one airline
Thanks Mitch

How long are refunds taking ?
All flights were with qantas airlines which have been suspended.
Do refunds go directly to the client or are they “ held” by hello world for distribution

Will helloworld charge me an additional fee for arranging my holiday on top of the holiday costs? and, Will it be shown on my Statement of Accounts

does helloworld charge a fee for arranging my holiday or is it incorporated in the cost. Will it show up in my Statement of Account

Can i cancel my full payed f o r holiday..2,200 and be refunded??

I've already booked my holiday and paid for in full the flights and accomodation. The ladies I were meeting up with have all cancelled and are no longer attending. What sort of refund would I be entitled too?

Hi
My question is we have booked a hotel and flights with hello world but have just found out there will be Major construction happening at the hotel we have booked. We have chosen another hotel that we would like to stay at but have been told that it is not on hello words supplier list. We have been told that we will have to pay a cancellation fee if we do not wish to go through one of your hotels but I’m having trouble getting an answer on how much this cancellation fee would be and how much we paid for the original hotel as it was part of a package. We don’t wish to cancel the flights just the hotel .
Thank you for any information you can give me

How soon do I pay for my ticket after I book it?

I have booked a flight through Helloworld to fly Air NewZealand. I have tried to put my booking reference supplied by helloworld in to the AirNz app but it will not work because it doesn’t not end with ‘H’ What do I do?

Does anyone have experience of the Hello world at Airport West? Thank-you.

I need to cancel my holiday due to pregnancy and not being able to travel to Fiji due to the Zika infection. I have just over 8 weeks before I fly. Do I get refund or can I change destination?

Due to a death in family what refund are you entitled to?

How do we go about getting a refund if we cannot get visas to go to Hawaii in time? We have only paid the deposit.

I have a dispute with a NSW Hello World Office.

I am looking to resolve the issue at a level above the franchisee.

I do not wish to raise the issue or specific agent publicly.

I would appreciate details of who might assist me to facilitate a resolution.

THanks. Greg

I booked a cruise for my husband and I and put a $400 deposit, I had to cancel my cruise 14 months prior to cruise, the travel agent said she would have to charge a small cancellation fee .. I asked her how much and she said $50 per person totalling $100 for her trouble and had to be paid .. is this fair I should lose 25 percent of my hard earns money for 5 minutes work ??

I don't have a copy of our upcoming flight fare rules and conditions as the tickets were a gift. How can I access a copy of the rules?

My debit card details are used without my permission and there is $2 charge on my account? Please explain?