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- Hip Kids
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Great products
Their products are great quality and shipping was quick. The chairs were a little hard to put together but got there in the end. Will definitely use hip kids again!
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Fabulous balance bike
Excellent product and fast delivery. Great website which accurately reflects products. I would recommend the balance bike to anyone who has a young energetic boy!
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good job
I purchased some peddle car parts and Hip Kids were terrific, will come again for more products when I need them
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Kids push along plane
I was missing 2 parts to the push along plane...even though they are not readily sold as parts I was able to get them through the help of melody a staff member at hip kids that went above and beyond to help me....my grandchildren love the plane and it is being used well now rather than being just in the garage...I was at a loss as to what to do with the plane....but everyone loves it...and I did not want to have to part with it.....the parts were well priced and the plane lives to another generation because of helpful staff. Thank you melody..
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Happy to be a customer and use more often
The product was of quality and was very much loved once received . I was thought all in all the service was outstanding from the order on the phone to delivery thank you
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SundaygurrlMelbourne
Awesome kids thanks toys
Love our 2 in 1 bike and wagon. Our son loves both. The bike made it easy to learn how to ride and didn't need the training wheels! At 3 years old, he was racing around. The wagon gets used all the time for exploring and just riding around in. Theo customer service on my experience has been excellent!
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SandyMernda
Best quality, I am impressed
I had very good experience with you guys. Delivery was really quick and the quality of the product is too good.
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Great product and efficient in delivery
Lovely and helpful staff when I called for inquiry. And certainly, the toddler U shape table set is excellent quality, great for my 15months old boy.
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Perfect birthday present for our little girl!
We bought the HipKids red balance bike. It is a gorgeous looking bike that comes with a stand, bell and a cute basket. It's also adjustable, so willow be grown out of quickly and fits our slight shorter daughter well. Postage was tracked and very fast!
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Lisa
- 2 reviews
Fantastic - can't ask for more
Fantastic product range of toys and excellent prices!
Friendly, helpful and professional staff!!
Totally recommend and will keep going back.
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Great little car
Delivery was fast and excellent quality
Grandson having a wonderful time playing on his new car with his name on it
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Amazing
Absolutely amazing service and great product range ordered a pony cycle 3 days before my daughters birthday and it arrived the day before her birthday
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BeckTULLIBIGEAL
Fantastic Quality and Easy Assembly Toy Wagon
Have now bought 2 of these Steel Toy Wagons and a wheel barrow as gifts and am extremely happy with the quality of the items and ease of assembly with no other tools required. Would highly recommend this item and is priced on par with other similar items available on the market. Recently witnessed assembly of another brand of wagon and many tools required and not a happy experience for owners.
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great
this hip kids are great with servers dosnt take long to get the parcels and if there is a proplem
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Perfect
Needed a toy box and play table for the toy room in our new home. After looking around local shops could not find what I wanted then googled and your website came up. Exactly what we wanted. The quality is excellent.
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Exactly what we were after
Trike/balance bike design - two bikes in one for our one year old to progress with. He is about 90cm and it is a tiny bit too tall for him at the mo but will be great for him soon. Loves the bell on it and the bike stand is great. Easy to put together. Really pleased so far
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An amazing product well made and very cute!
Very happy with my purchase and the fast postage. The item appears well made and sturdy hope to have many years of use for my Grandchildren :)
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Very professional and reliable service
This was the first order with HipKids and I'm truly impressed how professional and well organized the company worked. From order to delivery it was a great experience and will certainly be a customer again in the future.
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Met expectations
I was very happy with the service from Hip Kids. Putting it very simply, the service was up to the mark & the product has met expectations also. What more can I ask for!?!?
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Vern
- 2 reviews
Wonderful quality gift for grandkids.
Recently ordered and purchased online Hipkids wooden role playing kitchen accessories set for children. The delivery and communication advising delivery was extremely efficient and the actual product was of a high quality. I was delighted with my entire experience with this organisation and the granddaughters love playing with the fruit, veges, pots, pans, eggs etc in their play kitchen !!! A wonderful gift. Will browse again for future children's gifts.
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Questions & Answers
Faith Lasked
katsamaasked
Hi, I was about to order one of your bikes but wonder whether your customer service and product quality has improved at all? There are a lot of negative reviews and I don't have time or energy to put myself through such an experience
1 answer
customer serviceHip Kids
Hi please focus on the positive reviews. We have 118 positive reviews on this website and are currently rating at 4.5 stars. We have been in business for 9 years and have sold thousands of products and unfortunately in retail you cannot please everyone even though we honestly try too. I can assure you we take pride in customer service & products. We stand by them. We offer 1 year warranty on all our products and will provide after hours support if required. All you have to do is pick up a phone or if your in Melbourne come and visit us at our showroom in Melbourne and you will be able to see for yourself
thanks
David
HipKids
Mumof3asked
After reading these reviews, I am starting to get a bit worried that I won't receive my order on time for my 3 year olds birthday. I ordered a 2-in-1 balance bike 16 days ago and tracking is "unavailable" on the website. Apparently "dispatched".
What are the average time frames people have found when ordering these bikes? I live in a capital city, so not remote or difficult to deliver.
3 answers
Hi,
If you are concerned I would ring them direct and advise that you cannot see the tracking online . If should only take a few days from dispatched.
customer serviceHip Kids
Hi david here from hipkids please you do not have anything to worry about. Please ring us on 0398597316 and one of our staff will more than happy to help and track your parcel. Its probably just a system issue that you cannot track your item online which I will follow up. We have been in business for eight years and have sold thousands of products to thousands of happy customers we wouldn't be in business if we didn't sell quality products and look after our customers. Unfortunately in retail you cannot please everyone. Please also pay attention to the majority of reviews on this website which are positive. If you are still no convinced visit our ebay store 'hipkidsstore' it has over 5000 left feedback and we are sitting on 99% positive feedback last time I checked as well as all the product reviews left on our website by happy customers
Hi. I didn't have a problem with delivery times they were prompt & I live in Brisbane.
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