Homestar Finance will be offering a $30 Coles Myer voucher to customers with newly settled loans, to encourage them to write a positive or a negative review starting from March of 2017. It is possible that reviews were written by customers who received such a reward.
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Reviewer Photos & Videos
GregPerth, WA
- 2 reviews
Very satisfied
Have just finished the process with Ghada and Homestar. I explained my lack of knowledge and Ghada took full control of my situation. The process wasn't quick but it was thorough. I have a very low rate and nothing else has changed, it's direct debit, and I can't thank Ghada enough
1 comment
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AnwarSydney, NSW
Excellent
I had a very good experience with Homestar from start to finish. It’s not a terribly fast process -getting a home loan online- but it was easy and there was always help when required.
1 comment
Homestar F.Homestar Finance
Hi Anwar,
Thank you for taking the time to review us.... Read more
Please private message us with your full name so we may send your $30 gift card, to thank you for your review. Kind regards, Homestar Finance
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kathyGreater Melbourne (Metropolitan), VIC
- 5 reviews
- 1 like
The best low rate around
Extremely happy with the great rate that Homestar have given us, something our previous big 4 bank couldn’t even get close to. Jenny was very helpful with the whole process and was quick to answer any questions we had.
1 comment
Homestar F.Homestar Finance
Hi kathy,
Thank you for choosing Homestar Finance over the big 4! We are so pleased to have you on board as a customer.... Read more
Please private message us with your full name and postal address, so we may thank you for your review with your $30 gift card. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
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Benjamin M.Victoria
Homestar - an unbeatable rate
Patrick that we dealt with was excellent and very responsive. No fees and an offset account and a very low rate, that my existing bank couldn't get close to. So far very happy with everything.
1 comment
Homestar F.Homestar Finance
Hi Benjamin M.,
Thank you for taking the time to review Homestar Finance and let us know your experience with Patrick.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Herman SutantoSydney, NSW
- 2 reviews
Great Home Loan Rate with Customer Focus
The customer service representative was outstanding. I started loan processing with Justin Ho the Homestar Loan Specialist. Everything went smoothly and I am now a Homestart customer. Justin was professional and understanding his customer which made the whole process less stressful for me who had little time to talk over the phone. I will say it is worth considering Homestar, it will save you thousands of Dollars for future equity.
1 comment
Homestar F.Homestar Finance
Hi Herman,
Thank you for taking the time to review us and let us know about your exemplary experience with our loan specialist, Justin.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
PeterSouth East Queensland, QLD
- 3 reviews
Very Happy
Very happy to have moved from the "big 4" to Homestar.
The customer service received from Tony Vasey was excellent. And we save 1.1% on interest repayments. Which adds up if you have a large loan.
To others paying high interest rates, I would say it is worth considering Homestar.
1 comment
Homestar F.Homestar Finance
Hi Peter,
Thank you for choosing to leave the big 4 for Homestar! We are so pleased to hear about your experience with Tony.... Read more
Please private message us with your full name and postal address, so we may thank you for your review with a $30 gift card. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
BenSouth East Queensland, QLD
Great rate, all the features you'd expect
From first contact, my Homestar home loan specialist was helpful and attentive. The application process was relatively simple (a PDF document I was able to complete electronically) with all the standard attachments (statements, payslips, etc). The approval process itself was a bit lengthy as it was a busy period. The loan documents are were all handled electronically through Homestar's solicitors e-sign portal.
After settlement, the Origin Mortgage Management Service team were very helpful in setting up my online banking profile, which itself has a simple and clean interface with all the basic functionality you'd expect (although no mobile app).
1 comment
Homestar F.Homestar Finance
Hi Ben,
We appreciate you taking the time to write an extensive and detailed review of our service, and your experience with us. ... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
PaulSouth East Queensland, QLD
- Verified customer
Awesome decision to change lender to Homestar
I refinanced from another bank after they refused to negotiate a reasonable interest rate in the current climate of rate drops. I was with them for over ten years, was loyal, ahead of payments, etc. I started investigating other lenders and came across Homestar. Their interest rate was one of the lowest on the market. With due diligence, I started to look into Homestar. The customer service representatives were great and eventually, I started working with Patrick Vergara the Homestar Loan Specialist. Everything went smoothly and I am now a Homestart customer. Patrick was fantastic and made the whole process less stressful for me and my wife. I will save thousands of dollars over the coming years. We highly recommend Homestar!
3 comments
Homestar F.Homestar Finance
Hi Paul,
Thank you for choosing to refinance with Homestar Finance! We appreciate you taking the time to write a detailed review of our service, and your experience with Patrick. ... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceThank you! My name is [Personal Details Removed]
Homestar F.Homestar Finance
Thank you for your details Paul, we have received them and have requested for product review to remove your personal details (as this is a public website).
Kind regards,
Homestar Finance
Similar opinion? Write a review on ieatwords.com.au!
WendyAustralian Capital Territory
I highly recommend Homestar Finance
I refinanced my home loan and took out an investment loan with Homestar. Jenny was so helpful to me throughout the entire process, always quick to respond to my emails and answer any questions I had. I felt very comfortable in all of my dealings with her. In addition to her terrific service, I also got the best interest rates and I am so glad that I switched to Homestar. (Although I was offered a gift card to write this, I am happy to promote the great service I received and this review reflects my honest opinion.)
1 comment
Homestar F.Homestar Finance
Hi Wendy,
Thank you so much for taking the time to write us an honest and detailed review of your experience with Jenny.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
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RyanSydney Surrounds, NSW
Appreciate the help of the homestar team. Great rate and refi
Very thankful to Jim and the team at homestar for helping us refinance our loan. It's a much better rate and unlocked some equity in the home to help with a growing family. Highly recommended.
1 comment
Homestar F.Homestar Finance
Hi Ryan,
Thank you for choosing to refinance with us. To thank you for your review, please private message us with your full name and postal address, so we may send your $30 gift card.... Read more
Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Tu NguyenIllawarra, NSW
Fantastic and low rate
Richard has helped us to refinance our Home loan to Homestar Finance today. I am really happy and enjoy the whole stress-free process. Richard is very professional and answer us every inquires in timely manner. I really appreciate and look forward to enjoy the lowest interest.
1 comment
Homestar F.Homestar Finance
Hi Tu Nguyen,
Thank you for taking the time to review, and let us know about your experience with Richard. ... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
MichaelSydney, NSW
Smooth sailing
Patrick has been a champion throughout the whole process. This was our first loan and it has been quite stressful. Patrick was always responsive to our concerns and got the job done!
1 comment
Homestar F.Homestar Finance
Hi Michael,
Congratulations on your first home purchase! We appreciate you taking the time to write us a review of your experience with Patrick. ... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Ipswich
- 2 reviews
Looking forward to settle soon
Has been a great experience so far and got excellent help from Stefan. Looking to settle this month and start the journey with home star finance. Great rates and surprisingly good journey until now.
4 comments
Homestar F.Homestar Finance
Hi Ipswich,
Thank you for taking the time to review us. Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review.... Read more
Kind regards, Homestar FinanceThank you. Please advise how I can send private message. Cant seem to find it.
Homestar F.Homestar Finance
Hi Ipswich,
If you hover your mouse over the Homestar Finance logo in our comment to you, it will give you the option to message us. This is a private message.
... Read more
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Big THANK YOU to Justin Ho
I had a fantastic experience with Homestar because of my loan specialist Justin Ho. His communication and follow up was excellent throughout the process. We did hit some hurdles along the way but Justin handled everything seamlessly. I will surely come back to Homestar for financing all my subsequent property purchases.
1 comment
Homestar F.Homestar Finance
Hi RISHABH S.,
We appreciate you taking the time to review our service, and letting us know about your experience with Justin. ... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Imran KarimSouth East Queensland, QLD
- Verified customer
Cheap & reliable lender, highly recommend them.
You don't fly with Tigerair expecting a Qantas experience, and likewise you shouldn't expect Homestar to provide the same level of customer service as a big bank. The most important thing to me is getting a cheap interest rate with a basic level of customer service that is acceptable, and that's exactly what I got with Homestar. My advice is if you have chosen Homestar as your lender, then give yourself plenty of time to get all the paperwork sorted before settlement and make sure you stay on top of your home loan specialist and ensure everythi...Read more
ng gets sorted. Be prepared to send reminders and double/triple check that things are done. If you are not happy with the specialist's response, request a second opinion or escalate it. They will respond, and they will forget to reply to messages, but just keep asking and you'll have no issues. Overall, my expectations were fairly low to begin with as I was worried about a cheap lender being difficult to work with, but Homestar exceeded those expectations by a long way. These guys are surely one of the much better cheap lenders out there.1 comment
Homestar F.Homestar Finance
Hi Imran,
We appreciate you taking the time to write an extensive and detailed review of your experience with us.... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Find out how Homestar Finance compares to other Home Loans
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Jon
- 3 reviews
Good rates. Professional service and transparent costs.
Jenny from Homestar has set up both an owner occupier and investment loan with Homestar. She has also assisted with pre-approval for other possible investment options. Very friendly and professional. Homestar Rates are competitive. The costs are transparent up front. Online banking easy to set up and use, customer service easily accessible by phone and email and responsive. Setting up a home loan is still a lengthly/complex process, however can highly recommend HomeStar. The lending criteria may be more stringent, but the lower rates will be worth it.
1 comment
Homestar F.Homestar Finance
Hi Jon,
Thank you for taking the time to review us and let us know about your positive experience with Jenny. ... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Kyan F.Greater Melbourne (Metropolitan), VIC
Excellent customer service and great rate!
Great thanks to Ghada Colton for her prompt responses and actions throughout my loan process. She was always available to answer to any questions and help with my concerns. No hidden cost and I had a hassle free experience with Homestar for my refinance. I have and I will definitely recommend them to whoever is looking for loans. Thank you again.
1 comment
Homestar F.Homestar Finance
Hi Kyan F.,
Thank you for choosing to refinance with us. ... Read more
To thank you for taking the time to write us an honest review, we would like to send you a $30 gift card. Please private message us with your full name and postal address so we can do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Harrison SteeleWide Bay-Burnett, QLD
Thank you for making it possible for me to own a home at 20 years old!
Thank you Ghada Colton for your quick responses to any enquiries and all of the assistance you have provided. My dream of home ownership at my age is now a reality. The products, your professionalism and patience was outstanding.
2 comments
As a Homestar customer, I can honestly say its true, the process was painless & simple.
Homestar F.Homestar Finance
Hi Harrison,
A huge congratulations on your first home at 20 years old! Your home is beautiful.... Read more
To thank you for taking the time to write an honest review of your experience with Ghada, we would like to send you a $30 gift card. Please private message us with your full name and postal address, so we may do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
HamishCentral West, NSW
The best. Very impressed with the service.
A massive thank you to Richard Schroeder and the team at Home Star. its been a breeze working through this process. your honesty and transparency are second to none and if any anyone is reading this review i highly highly recommend giving Home Star the opportunity to help you with your home loan. Not only do they have great rates, they also are very friendly and welcoming. With prompt reply's you will never be in the dark as to anything.
1 comment
Homestar F.Homestar Finance
Hi Hamish,
We appreciate you taking the time to write an extensive and detailed review of our service, and your experience with Richard.... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
huyha123Sydney, NSW
- 2 reviews
Great rates and services
I am very happy I choose Homestar Finance with special thanks to Jim Kiloh who has helped to make a very complicated process to be as easy and simple as possible. During the process, I also received the full rate cut even though the loan is not settled yet. Jim has provided some good recommendations for my finance situation, which never provided by other banks I dealt with. Now that the loans are settled, I can confirm that I have the best rates on the market with really good services.
1 comment
Homestar F.Homestar Finance
Hi huyha123,
Thank you for taking the time to let us know about your positive experience with Jim and Homestar Finance.... Read more
Please private message us with your full name and postal address, so we may thank you for your review with a $30 gift card. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Raymondasked
Are there atm fees to withdraw money from visa debit card?
1 answer
Homestar F.Homestar Finance
Hi Raymond,
If you visit any of the Big 4 banks' ATM's, you won't be charged any ATM fees when withdrawing from your visa debit card.
Kind regards,
Homestar Finance
Michelleasked
Hi
I was looking to refinance and I saw an ad for an owner occupied loan at 2.99% with your company. I want to confirm that:
1)the 2.99% is NOT a honeymoon rate, therefore not increase after a set amount of time. Is there any disclaimer I should be aware of? I have heard people being burnt by offered a low rate but then after a few years the loan rate increases and this is not even in response to a RBA rate increase.
2) if there is another rate cut, will these also be passed on to customers? I know Athena home loan swears by this for their loan products. Is yours similar to this? I want to know there is transparency
Thanks
Michelle
2 answers
Homestar F.Homestar Finance
Hi Michelle,
1. No the 2.99% is not a honeymoon rate.
2. We cannot predict the future, but we can tell you that the past 3 rate cuts by the RBA, have been passed on in full to our Homestar customers.
Please note: You do need to meet specific credit criteria to get this rate.
Kind regards,
Homestar Finance
Thanks you! That is excellent
Banzaiiasked
Who manages your offset accounts and provides visa debit cards? Do these need to managed via a linked account from a bank etc. Are deposits into offset guaranteed?
1 answer
The loan and the offset are managed via the website and are underwritten by ANZ, the deposits are guaranteed. (BSB no’s are ANZ)
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Homestar F.Homestar Finance
Hi Greg,
Thank you for taking the time to give us an honest review of our service, and your experience with Ghada.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card for your review. Kind regards, Homestar Finance