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Reviews

4.3

344 reviews
5
(234)
4
(59)
3
(9)
2
(10)
1
(32)
  • Transparency
    4.4 (177)
  • Customer Service
    4.5 (181)
  • Loan TypeVariable Rate (173) · Split (4) · Fixed Rate (3)
  • Application Process
    4.3 (175)
  • Timeliness
    4.2 (173)
  • Loan used for
    • Refinancing (107)
    • First Home (34)
    • Investment Property (11)
    • Second Home (8)
  • Loan Term28.561 years (98)
  • Online Tools
    3.8 (69)
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Reviewer Photos & Videos

Greg

GregPerth, WA

  • 2 reviews

Very satisfied

published

Have just finished the process with Ghada and Homestar. I explained my lack of knowledge and Ghada took full control of my situation. The process wasn't quick but it was thorough. I have a very low rate and nothing else has changed, it's direct debit, and I can't thank Ghada enough

1 comment
Homestar Finance
Homestar F.Homestar Finance
Anwar

AnwarSydney, NSW

Excellent

published

I had a very good experience with Homestar from start to finish. It’s not a terribly fast process -getting a home loan online- but it was easy and there was always help when required.

1 comment
Homestar Finance
Homestar F.Homestar Finance
kathy

kathyGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like

The best low rate around

published

Extremely happy with the great rate that Homestar have given us, something our previous big 4 bank couldn’t even get close to. Jenny was very helpful with the whole process and was quick to answer any questions we had.

1 comment
Homestar Finance
Homestar F.Homestar Finance
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Benjamin M.

Benjamin M.Victoria

Homestar - an unbeatable rate

published

Patrick that we dealt with was excellent and very responsive. No fees and an offset account and a very low rate, that my existing bank couldn't get close to. So far very happy with everything.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Herman Sutanto

Herman SutantoSydney, NSW

  • 2 reviews

Great Home Loan Rate with Customer Focus

published

The customer service representative was outstanding. I started loan processing with Justin Ho the Homestar Loan Specialist. Everything went smoothly and I am now a Homestart customer. Justin was professional and understanding his customer which made the whole process less stressful for me who had little time to talk over the phone. I will say it is worth considering Homestar, it will save you thousands of Dollars for future equity.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Peter

PeterSouth East Queensland, QLD

  • 3 reviews

Very Happy

published

Very happy to have moved from the "big 4" to Homestar.
The customer service received from Tony Vasey was excellent. And we save 1.1% on interest repayments. Which adds up if you have a large loan.
To others paying high interest rates, I would say it is worth considering Homestar.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Ben

BenSouth East Queensland, QLD

Great rate, all the features you'd expect

published

From first contact, my Homestar home loan specialist was helpful and attentive. The application process was relatively simple (a PDF document I was able to complete electronically) with all the standard attachments (statements, payslips, etc). The approval process itself was a bit lengthy as it was a busy period. The loan documents are were all handled electronically through Homestar's solicitors e-sign portal.

After settlement, the Origin Mortgage Management Service team were very helpful in setting up my online banking profile, which itself has a simple and clean interface with all the basic functionality you'd expect (although no mobile app).

1 comment
Homestar Finance
Homestar F.Homestar Finance
Paul

PaulSouth East Queensland, QLD

  • Verified customer

Awesome decision to change lender to Homestar

published

I refinanced from another bank after they refused to negotiate a reasonable interest rate in the current climate of rate drops. I was with them for over ten years, was loyal, ahead of payments, etc. I started investigating other lenders and came across Homestar. Their interest rate was one of the lowest on the market. With due diligence, I started to look into Homestar. The customer service representatives were great and eventually, I started working with Patrick Vergara the Homestar Loan Specialist. Everything went smoothly and I am now a Homestart customer. Patrick was fantastic and made the whole process less stressful for me and my wife. I will save thousands of dollars over the coming years. We highly recommend Homestar!

3 comments
Homestar Finance
Homestar F.Homestar Finance
Paul
Paul

Thank you! My name is [Personal Details Removed]

Homestar Finance
Homestar F.Homestar Finance

Thank you for your details Paul, we have received them and have requested for product review to remove your personal details (as this is a public website).

Kind regards,
Homestar Finance

Wendy

WendyAustralian Capital Territory

I highly recommend Homestar Finance

published

I refinanced my home loan and took out an investment loan with Homestar. Jenny was so helpful to me throughout the entire process, always quick to respond to my emails and answer any questions I had. I felt very comfortable in all of my dealings with her. In addition to her terrific service, I also got the best interest rates and I am so glad that I switched to Homestar. (Although I was offered a gift card to write this, I am happy to promote the great service I received and this review reflects my honest opinion.)

1 comment
Homestar Finance
Homestar F.Homestar Finance
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Ryan

RyanSydney Surrounds, NSW

Appreciate the help of the homestar team. Great rate and refi

published

Very thankful to Jim and the team at homestar for helping us refinance our loan. It's a much better rate and unlocked some equity in the home to help with a growing family. Highly recommended.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Tu Nguyen

Tu NguyenIllawarra, NSW

Fantastic and low rate

published

Richard has helped us to refinance our Home loan to Homestar Finance today. I am really happy and enjoy the whole stress-free process. Richard is very professional and answer us every inquires in timely manner. I really appreciate and look forward to enjoy the lowest interest.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Michael

MichaelSydney, NSW

Smooth sailing

published

Patrick has been a champion throughout the whole process. This was our first loan and it has been quite stressful. Patrick was always responsive to our concerns and got the job done!

1 comment
Homestar Finance
Homestar F.Homestar Finance
Ipswich

Ipswich

  • 2 reviews

Looking forward to settle soon

published

Has been a great experience so far and got excellent help from Stefan. Looking to settle this month and start the journey with home star finance. Great rates and surprisingly good journey until now.

4 comments
Homestar Finance
Homestar F.Homestar Finance
Ipswich
Ipswich

Thank you. Please advise how I can send private message. Cant seem to find it.

Homestar Finance
Homestar F.Homestar Finance

Big THANK YOU to Justin Ho

published

I had a fantastic experience with Homestar because of my loan specialist Justin Ho. His communication and follow up was excellent throughout the process. We did hit some hurdles along the way but Justin handled everything seamlessly. I will surely come back to Homestar for financing all my subsequent property purchases.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Imran Karim

Imran KarimSouth East Queensland, QLD

  • Verified customer

Cheap & reliable lender, highly recommend them.

published
1 comment
Homestar Finance
Homestar F.Homestar Finance
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Jon

Jon

  • 3 reviews

Good rates. Professional service and transparent costs.

published

Jenny from Homestar has set up both an owner occupier and investment loan with Homestar. She has also assisted with pre-approval for other possible investment options. Very friendly and professional. Homestar Rates are competitive. The costs are transparent up front. Online banking easy to set up and use, customer service easily accessible by phone and email and responsive. Setting up a home loan is still a lengthly/complex process, however can highly recommend HomeStar. The lending criteria may be more stringent, but the lower rates will be worth it.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Kyan F.

Kyan F.Greater Melbourne (Metropolitan), VIC

Excellent customer service and great rate!

published

Great thanks to Ghada Colton for her prompt responses and actions throughout my loan process. She was always available to answer to any questions and help with my concerns. No hidden cost and I had a hassle free experience with Homestar for my refinance. I have and I will definitely recommend them to whoever is looking for loans. Thank you again.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Harrison Steele

Harrison SteeleWide Bay-Burnett, QLD

Thank you for making it possible for me to own a home at 20 years old!

published

Thank you Ghada Colton for your quick responses to any enquiries and all of the assistance you have provided. My dream of home ownership at my age is now a reality. The products, your professionalism and patience was outstanding.

2 comments
Harrison Steele
Harrison Steele

As a Homestar customer, I can honestly say its true, the process was painless & simple.

Homestar Finance
Homestar F.Homestar Finance
Hamish

HamishCentral West, NSW

The best. Very impressed with the service.

published

A massive thank you to Richard Schroeder and the team at Home Star. its been a breeze working through this process. your honesty and transparency are second to none and if any anyone is reading this review i highly highly recommend giving Home Star the opportunity to help you with your home loan. Not only do they have great rates, they also are very friendly and welcoming. With prompt reply's you will never be in the dark as to anything.

1 comment
Homestar Finance
Homestar F.Homestar Finance
huyha123

huyha123Sydney, NSW

  • 2 reviews

Great rates and services

published

I am very happy I choose Homestar Finance with special thanks to Jim Kiloh who has helped to make a very complicated process to be as easy and simple as possible. During the process, I also received the full rate cut even though the loan is not settled yet. Jim has provided some good recommendations for my finance situation, which never provided by other banks I dealt with. Now that the loans are settled, I can confirm that I have the best rates on the market with really good services.

1 comment
Homestar Finance
Homestar F.Homestar Finance
Page 4 of 18
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Questions & Answers

Raymond

Raymondasked

Are there atm fees to withdraw money from visa debit card?

1 answer
Homestar Finance
Homestar F.Homestar Finance

Hi Raymond,
If you visit any of the Big 4 banks' ATM's, you won't be charged any ATM fees when withdrawing from your visa debit card.

Kind regards,
Homestar Finance

Michelle

Michelleasked

Hi

I was looking to refinance and I saw an ad for an owner occupied loan at 2.99% with your company. I want to confirm that:

1)the 2.99% is NOT a honeymoon rate, therefore not increase after a set amount of time. Is there any disclaimer I should be aware of? I have heard people being burnt by offered a low rate but then after a few years the loan rate increases and this is not even in response to a RBA rate increase.

2) if there is another rate cut, will these also be passed on to customers? I know Athena home loan swears by this for their loan products. Is yours similar to this? I want to know there is transparency

Thanks
Michelle

2 answers
Homestar Finance
Homestar F.Homestar Finance

Hi Michelle,

1. No the 2.99% is not a honeymoon rate.

2. We cannot predict the future, but we can tell you that the past 3 rate cuts by the RBA, have been passed on in full to our Homestar customers.

Please note: You do need to meet specific credit criteria to get this rate.

Kind regards,
Homestar Finance

Michelle
Michelle

Thanks you! That is excellent

Banzaii

Banzaiiasked

Who manages your offset accounts and provides visa debit cards? Do these need to managed via a linked account from a bank etc. Are deposits into offset guaranteed?

1 answer
Geoff B.
Geoff B.

The loan and the offset are managed via the website and are underwritten by ANZ, the deposits are guaranteed. (BSB no’s are ANZ)

Get an answer from our members and Homestar Finance representatives

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