Homestar Finance will be offering a $30 Coles Myer voucher to customers with newly settled loans, to encourage them to write a positive or a negative review starting from March of 2017. It is possible that reviews were written by customers who received such a reward.
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Reviewer Photos & Videos
Best rate I could find, with excellent customer service!
Homestar seem to have the best rate around, with impeccable customer service.
Patrick Vergara was our point of contact throughout the home loan process, and provided excellent customer service every step of the way - polite, extremely responsive and kept us updated through each of the steps. He was also very patient in dealing with my many questions/requests ;) Thanks Patrick!
The online banking system is fairly basic, but does the job.
Would highly recommend
1 comment
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Perfect customer service
Patrick has done a fantastic job during the whole application process. He kept us well informed through each step. Excellent rate!!! with the recent interest rate cut, they have passed on the full cut. Highly recommend Patrick if anyone wishes to refinance with HomeStar.
1 comment
Homestar F.Homestar Finance
Hi Van,
Thank you for choosing to refinance with Homestar Finance and letting us know about your experience with Patrick.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar Finance
Similar opinion? Write a review on ieatwords.com.au!
Excellent
Patrick Vergara helped me on the journey to HomeStar Finance.
Patrick was very methodical keeping track of every document, milestone, every key Date and was very quick to respond on email.
If you want an excellent rate without the bells and whistles, this is the place to go. Well done Patrick!
1 comment
Homestar F.Homestar Finance
Hi HappyCamper,
Thank you for taking the time to review and let us know about your experience with Patrick. ... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
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VishuGreater Melbourne (Metropolitan), VIC
One Word ..... Seamless :-)
I got referred to Mr. Patrick Vergara by a Friend and started the journey for my First Home Loan . Actually, Journey Finished so seamless that Home Loan was the last thing I had to worry about. Mr. Patrick was very methodical keeping track of every document, milestone, every key Date and was very quick to respond on email. I just did not have to reach out to anyone else. Good Job Homestar and Mr. Patrick
All the Best for your future Success. Keep creating such wonderful customer experiences :-)
3 comments
Homestar F.Homestar Finance
Hi Vishu,
Congratulations on your first home loan! We appreciate you taking the time to write an extensive and detailed review of our service, and your experience with Patrick. ... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceThanks Homestar Team. Please find the details below
Name : [Name Removed]
Address : [Address Removed]
Homestar F.Homestar Finance
Hi Vishal,
Thank you for your details - as this is a public website, I will ask them to remove your personal details.... Read more
Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Great rate, great service!
I've had a great experience with HomestarFinance. Not only a very competitive interest rate for a variable loan but very friendly and efficient service from Justin Ho, who was an absolute pleasure to deal with and made sure the whole process ran smoothly. I would highly recommend Justin and HomestarFinance
1 comment
Homestar F.Homestar Finance
Hi Ele,
We appreciate you taking the time to write us a review of our service, and your experience with Justin.... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Great Service and smooth transfer of homeloan to Homestar
Both Rick and Ash helped me to move my home loan from CBA to Homestar. Great Service and smooth transfer. Home star provides great interest rates. They need to improve on the web and mobile application.
1 comment
Homestar F.Homestar Finance
Hi RAmana K,
Thank you for choosing Homestar Finance over the big 4, and letting us know about your experience with Rick and Ash!... Read more
We are currently in the advanced stages of improving our web and mobile applications. These will be made active in the near future. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Jethro G.South East Queensland, QLD
- 2 reviews
Pretty good so far
Customer service with Justin was great, he was upfront and open as well as very helpful with getting everything sorted. Ultimately the refinancing went without any issues and the rate makes it much easier on the pocket every month.Would definitely recommend.
1 comment
Homestar F.Homestar Finance
Hi Jethro G.,
Thank you for taking the time to review us, and let us know about your experience with Justin.
... Read more
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ScottSouth East Queensland, QLD
great service and low rate
Jenny was great to deal with and made everything easy to do. Jenny responded to my email questions straight away and even called me whenever i requested nearly straight away. considering it was all doneover the phone and email everything went smoothly. highly recommend to anyone and have been recommending already.
3 comments
Homestar F.Homestar Finance
Hi Scott,
Thank you for choosing Homestar Finance and letting us know about your experience with Jenny. We appreciate you taking the time to review us.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar Financehow do i private message on this website?
Homestar F.Homestar Finance
Hi Scott,
If you hover your mouse over the Homestar Finance logo in our comment to you, it will give you the option to message us. This is a private message.... Read more
I hope this helps, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
BeritGreater Melbourne (Inner), VIC
Very easy set up.
We had a very good experience applying for our homeloan. Justin was super helpful throughout the whole process and answered all our questions.We are very happy with the low rates.
1 comment
Homestar F.Homestar Finance
Hi Berit,
Thank you for taking the time to review us and let us know about your experience with Justin. Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review.... Read more
Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
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SatisfiedGreater Melbourne (Outer), VIC
Great offer from Homestar
Jim Kiloh and the entire team at Homestar Finance were very efficient and courteous in all communications and in answering my queries to satisfaction. They lose one star though as the process from application to settlement took 3 months, when all documents were submitted within the first week; and, the interest rate was amended from 2.74% at application to 2.79% at settlement. Despite this, will definitely recommend Hoestar to other borrowers.
1 comment
Homestar F.Homestar Finance
Hi Satisfied,
Thank you for taking the time to review us, and let us know about your experience with Jim. We will look into your concerns.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review.Similar opinion? Write a review on ieatwords.com.au!
WarrenSydney, NSW
Refinancing With Homestar Ticks All The Boxes!
Great product with really low interest rates.
Great service during the refinance process especially by Justin at Homestar.
Only downside was refinancing process took a little longer than previously experienced with other lenders in the past.
1 comment
Homestar F.Homestar Finance
Hi Warren,
Thank you for choosing to refinance with Homestar Finance, and letting us know about your experience with Justin.
Please private message us with your full name and postal address, so we ma... Read more
y send your $30 gift card to thank you for your reviewSimilar opinion? Write a review on ieatwords.com.au!
Happy customer after refinancing with Homestar Finance
Ghada Colton was our customer service representative from start to finish and was always happy to answer our questions. The whole process took a while and we did need to resubmit documents a couple of times but if you are happy to stay on top of things and make sure the turn around is quick at your end each time the final result is a great interest rate and more money in your pocket. Hopefully they continue their run of passing on any RBA cuts in full.
1 comment
Homestar F.Homestar Finance
Hi Craig,
Thank you for letting us know about your experience with Ghada.... Read more
Please private message us with your full name and postal address so we can send your $30 gift card. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
ToddHunter Region, NSW
Great to deal with & very low interest rate
We refinanced our home loan and Justin was our home loan specialist. He answered all my questions and made my wife and I feel at ease during a nervous time. Homestar was one of the lowest rates I could find and would so far recommend them.
1 comment
Homestar F.Homestar Finance
Hi Todd,
Thank you for choosing to refinance with us.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Great service especially during settlement period
Rick and Ash consistently answered all my first home owner questions throughout the whole application process. When it came to crunch time(settlement after the Christmas break) I had consistent support from the team regarding lodging all the correct documents and escalations with the legal team to get me into my apartment ASAP. Being a first home buyer I bombarded Ash with questions that were likely out of her scope but she answered everything I threw at her and provided advice as required. 5 STARS WELL DESERVED!
1 comment
Homestar F.Homestar Finance
Hi azza_nz,
Congratulations on your new apartment! Thank you for choosing Homestar Finance.... Read more
We are so pleased to hear that Rick and Ash have offered you great support and customer service. Please private message us with your full name and postal address so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Jo121South East Queensland, QLD
- 2 reviews
HOMESTART gets 5 star from us
From the get go Rick and Ash were a fantastic team giving good clear instructions and advice they ensured my expectations were clear and were available for any queries I had. The process wasn't a quick one but considering it was spread over the Christmas period it took 2 months to remortgage I think this was reasonable.
I got the rate I had discussed with Rick a very competitive one too in comparison with even other online lenders and my friends were surprised at how good it was.
Rick made good suggestions like taking a little extra to cover costs which could always be repaid into the loan or the offset.
2 comments
Homestar F.Homestar Finance
Hi Jo121,
Thank you for taking the time to write an extensive and honest review of your experience with us, and our Home Loan Specialists, Rick and Ash.... Read more
Please private message us with your full name and postal address, so we can send your $30 gift card to thank you for your review. Kind regards, Homestar Finance[Address Removed]
Similar opinion? Write a review on ieatwords.com.au!
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Great Financial understanding
We have 3 different loans and 6 other accounts and they managed to follow all and work out what was going on, they have a great financial understanding and were quite simple to deal with.
1 comment
Homestar F.Homestar Finance
Hi Kelvin M.,
We really appreciate you taking the time to write us an honest review of your experience.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Sean D.Illawarra, NSW
Great rates and service!
Jenny did a great job managing the finance approval for the purchase of my first home! Everything settled today with no issues so I'm very stoked. Can't recommend homestar enough
1 comment
Homestar F.Homestar Finance
Hi Sean D.,
Thank you for letting us know about your positive experience with us and our Home Loan Specialist, Jenny.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Qamar
- 2 reviews
Good low rate. Process could be faster
Very happy with the service provided by Ghada Colton. The process end of the day was quite straightforward. Whole process could be made faster. I am satisfied with the rate that we were offered.
1 comment
Homestar F.Homestar Finance
Hi Qamar,
Thank you for taking the time to let us know about your experience. ... Read more
Please private message us with your full name and personal details, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
easy to do
Simple process to change lenders to a better rate, very happy with the straight forward process. Helpful staff with quick response to questions. Would recommend to people chasing a better rate then current lender.
1 comment
Homestar F.Homestar Finance
Hi Ben,
Thank you for taking the time to review us. ... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name and postal address? Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Excellent service
Very happy with the service provided by Patrick. He made the process extremely easy for a first home buyer and was always available to answer our questions. The rate we got is also the best in the market so couldn't be happier and would recommend Homestar Finance to family and friends.
1 comment
Homestar F.Homestar Finance
Hi Ryan,
Congratulations on your first home purchase! Thank you for letting us know about your experience with Patrick.... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Homestar FinanceSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Raymondasked
Are there atm fees to withdraw money from visa debit card?
1 answer
Homestar F.Homestar Finance
Hi Raymond,
If you visit any of the Big 4 banks' ATM's, you won't be charged any ATM fees when withdrawing from your visa debit card.
Kind regards,
Homestar Finance
Michelleasked
Hi
I was looking to refinance and I saw an ad for an owner occupied loan at 2.99% with your company. I want to confirm that:
1)the 2.99% is NOT a honeymoon rate, therefore not increase after a set amount of time. Is there any disclaimer I should be aware of? I have heard people being burnt by offered a low rate but then after a few years the loan rate increases and this is not even in response to a RBA rate increase.
2) if there is another rate cut, will these also be passed on to customers? I know Athena home loan swears by this for their loan products. Is yours similar to this? I want to know there is transparency
Thanks
Michelle
2 answers
Homestar F.Homestar Finance
Hi Michelle,
1. No the 2.99% is not a honeymoon rate.
2. We cannot predict the future, but we can tell you that the past 3 rate cuts by the RBA, have been passed on in full to our Homestar customers.
Please note: You do need to meet specific credit criteria to get this rate.
Kind regards,
Homestar Finance
Thanks you! That is excellent
Banzaiiasked
Who manages your offset accounts and provides visa debit cards? Do these need to managed via a linked account from a bank etc. Are deposits into offset guaranteed?
1 answer
The loan and the offset are managed via the website and are underwritten by ANZ, the deposits are guaranteed. (BSB no’s are ANZ)
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Homestar F.Homestar Finance
Hi Rachel,
We appreciate you taking the time to write an extensive and detailed review of our service, and your experience with Patrick. ... Read more
To thank you for your review, we would like to send you a $30 gift card. Please private message us with your full name, and postal address so we can do so. Kind regards, Homestar Finance