Signed up initially with Infinity about 2 weeks ago, that all went well we were switched over within 4 hours, connection was stable and very fast through peak hours, customer support is perfect.

We had one small issue where another ISP had churned us away from infinity when we had already canceled the order with that isp (this was before we had found infinity and decided to go with them rather then the one had had signed up to), and with the help of Jake we were able to get back to infinity so thanks again for that Jake :)

100% recommended

Service was connected within minutes and log in details provided within hours of application. Customer service was absolutely outstanding with no pushy sales people.

Started off with internet chat which then continued on as if someone actually cared. Signed up with the NBN FTTN. He even called me during the sign up to confirm a few things.

Fast timeframe for setup and I believe communication is key. As for the speed I cant comment on that until it's active.

The best customer service to date with any provider I have had. No setup costs and no contract means flexibility. Happy to recommend!

Im one of the lucky ones who has nbn fttp and have been with 2 previous providers. I thought i would give this company a try and since signing up only a few days ago have been a pleasure to deal with. Customer service has been excellent and my current speeds are between 90-95mbps which im happy with. Overall been a hassle free experience.

FTTP
Kallangur CSA / Petrie POI
No lag, no issues and unlimited
Important everyone must remember Optus is congested, Vocus backhaul is what Infinity Use

Peak 91/35
Other provider 19/20

These guys are great
Local service, local support
No nonsense

Setup process was speedy, had a few issues with NBNCo during setup, however Infinity staff were all over it and kept me informed each step of the way from signup to delivery, via phone, email and Facebook messenger. Total process time ended up being 3 working days. No dropouts since connection, and speed is not fluctuating based on time of day like previous ISP (TPG). Support services so far have been exemplary, being able to speak to someone who understands our language thoroughly is fantastic.