I have given 5 stars because they were the best internet providers that I’d ever been with. Craig the owner called me and I believe all of his loyal customers stating why he was selling and as it was sad I totally understand. Please everyone that’s leaving 1 star read my message explaining why.

I have always had amazing speeds, even during peak hours. We are constantly running multiple games/streams/computers etc and it is always 100%. I have been with Infinity for over a year now and had zero problems! I would definitely recommend them to anyone :)

Cant even get signed up and have been trying for nearly 2 weeks now. This is not great service at all and if it reflects what you do get when you get signed up well.....

Very fast connection Infinity had me up and running within 3-4 hours. On their Platinum plan as it offers very fast and stable speeds through out the day with no slow downs even during peak hours. Speeds are well and above 90 mbps day and night I would recommend to anyone who is looking for a reliable NBN connection.

Had a few small issues, but this is where infinity shine, their customer service is A1 and they deal with everything quickly and professionally. Anyone can run an isp, but the customer service is what you want. Highly recommended

The best isp in aus hands down. Its not very often there is any good things to say about any telco. But infinity is different from the rest. From the fast setup to the even better speeds than told we would have to the ultra friendly team behind the scenes. Thank you jake and your team for a pleasant surprise when singing up. And helping and understanding with us and patience. It all counts. We are very happy customers!! :)

Have been with these guys for a year.
Fast and reliable internet. Never had a drop out.
Customer service always excellent.
Jake was an awesome help troubleshooting my BYO modem at the start.

Didn't know who to go with so done a lil research and found good reviews on infinity so decided to take a chance and I'm glad i did fast speedy internet and customer service was really helpful even on weekend and thanks to Nathan for setting me up

This has to be a backyard reseller operation for the nbn, emails go unanswered... when answered they are always answered by [name removed] (owner), upgraded to gold which should provide speeds within 10% of attainable speeds, my line speed is 67mbps, checked speed on Saturday and it maxxed out at 15mbps, streaming was buffering, very disappointing for a supposed premium service, i assume [name removed] is cutting on the CVC to make greater profits, I would not recommend and will be disconnecting my service.

Set up process was painless. I gave infinity telco a call on the phone gave them my details and had the rest of process taken care for me only having to get involved to confirm some small bits and set up my modem.

Connection is stable and operated as expected.

Very satisfied with the customer service and support! Jake and his team were incredibly patient and communicative and responded to any of my queries in an acceptable time.

Cheers!

No cheap, but stable. Simple but that's what I need. On their platinum plan as it provides the best contention ratio. Their most stable plan.

Was originally quiet worried about signing up for another ISP after my nightmare with Optus but after spending 4 weeks with these guys i am amazed at their level of customer service and how well the entire process went. I have been getting speeds consistently above 90mbps in peak and non peak times. I would recommend them to anyone looking to get away from the lies of the big guys.

Had troubles with my previous RSP so did my research and infinity seemed the goods. Got in contact with the team and they had my connection up and running within the same day as application. Connected during peak times and speed was very very good. Highly recommended

We have connected an ADSL2+ Phone Bundle, unfortunately the Naked ADSL is not available in our area/apartment. But regardless, the pricing of Infinity Telco is quite reasonable and cheaper compared to the other company's additional fees.

What I love about the company is that Jake (General Manager) is very hand-on with the business. He provides excellent customer service and genuine support to his clients.

I've signed with them last month, took a bit longer due to the change of product bundle but I reckon it would take 2 weeks or a little over that normally.

So far the service is great and stable, so positive reviews from me.

I delt with a guy named Jake, he went above and beyond to help get our nbn connected. We Had troubles after moving into a new area. We were with telstra for 5 years at our old place, when we moved they were of no help to get us connected, so I did my research from this site and used telco infinity, very happy with there support. Definitely worth there 5 stars! Thanks team.

I chose to go with my NBN service through Infinity Telco after reading great reviews locally on Facebook, and they have exceeded all of my expectations completely. I have not encountered a company that provides this level of service in a long time. With all staff based in Australia, which is also rare, the communication with both their enquiry and tech support people is easy and effective, with honest, helpful information. Overall all, Infinity adopt a very customer-centric approach, and I thoroughly recommend them.