Purchased a 3yr extended warranty. 3 months in, my car was written off. I was hit by a car involved in a police pursuit. Rang the company who said that I would get fully refunded and just needed to supply the report from the insurance company stating the writeoff. I did this the following day. Every time I rang them I was told a different story- I had to wait 2 weeks before they would follow up, 2 weeks later they didn't have it, then they rejected it. If my car was financed, the refund would have been given to the finance company. No finance, no refund. This is not equal rights for consumers.

Dealer sold me as an extended factory warranty in May 2018. In September I called them as the vehicle had an electrical issue. There was only 1 repairer I could use, 45mins away. A quote was sent to them and I did not hear from them for 3 months until I called. I had to go back and get another quote. I waited, a year later they rejected the claim as the service was late. The problem was reported long before the service was due. This was not worth the purchase price and the customer service was terrible. A money grab.

Still waiting for my claim after 4 days, Whats the hold up? Been told it was in the final stages from the first day? Rang at least 20 times and every time the story is different, 4 hours later it will be done, will ring when complete? These are all facts Just approve! Our situation is dire 4 kids and at a motel running out of money and just want to get home! But it's okay they know this and are still showing no urgency to the point our dealership is thinking of changing warranty companies because of our issue Unbelievable will change review rating if they rectify this properly as 1.5/5 isn't a good average they need all the help they can get!

They are good people, although often customers may find them critical in honouring their claims! A bit slow in settling the matters! Accordingly, some customers may not be very happy in dealing with them in regards of their claims! But, hopefully they will eventually be able to satisfy their customers needs! I also hope they will handle my claim matters a bit promptly and ultimately I will be happy too!

Rejected to refund (even partially) the warranty amount on a car which got written-off few months after purchasing a 5-year warranty plan.
Not flexible. Haven't even offered a partial/minor refund out of courtesy.
Declined the only claim which was raised, not covered in the policy. Suprisingly these were the brake disc rotors, one of the most critical safety components in the car.

We are in the market for a new or used car. After being burned by an extended warranty in the past, we did our research. We were told by the car dealer that Integrity Warranty would cover us and all services and any warranty claims could be done at our choice of mechanic. After calling the company direct they advised that this was incorrect- they have a network of preferred mechanics and depending on the issue, we would be sent to different mechanics for different issues. For example our closest preferred mechanic for general issues was an hours drive! We were also told that is a 2nd hand part was available that this would be used instead of new. Hope this helps save someone else some money and potential heartache like it did for us.