Mishandled Claim - Will be reporting to BBB & FCC. Will also dispute. Make sure you have a magnifying glass while reading their contract!

Purchased car 3 months ago - starter motor gone!

Service every 10000 kms so we never have to deal with you should be their company name!
*Shaking my head*

J.Anderson

All my vehicles warranty are from Integrity and never had any problems with the claims. we have been with them for over an year and looking forward to be with for longer.

So got car 2 weeks ago got the mid range plan. Air conditioning compressor had a crack in it. Endurance approved the claim for 550 95 for a compressor bad

Not told car had to be serviced every 10,000ks. Manufacturing warranty states 15,000.
They won’t touch the car because it was serviced at 12,000ks instead of 10,000.
Car is now flagged and policy cancelled. Warranty cost was $1500 repair cost $2000.
Already contacted accc now onto consumer affairs...
Don’t waste your money on this terrible company!!!

After 1 week of having the car we had a problem. Not knowing if problem was covered under our warranty spoke to Brett Warne and he ensured us it was and quickly and promptly organised everything we needed to get car repaired. We are very happy and appreciative with the service he gave us.IT was the Alternator that we had replaced in a rav4. Thank you

Not happy, we brought a 2nd hand holden from a dealer, got the extended b warranty with the car, car needed repairs and they told us because we had gone 3,000 km over their service policy, the warranty was void, even though the service through holden was due and done at 165,000km,this scam of a company wants it to be done every 10,000kms, so beware, we are now thousands of dollars out of pocket. They are dodgy and have an excuse for everything.Do not use this company, and beware if you have a a,b,c warranty, read it properly...... And do not go by the manufacturers warranty as we did.

Purchased a car from a dealership who uses this company for warranties. I lodged a claim and unfortunately it was mishandled by the company but to their credit in the end they did the right thing by me as a customer. The final outcome showed me that they seem to be serious about providing a decent level of customer service. I’d encourage the company to always be upfront and honest and ensure that when mistakes are made they look to remedy the situation rather than trying to work their way out of the situation. I’d be willing to give them another go at this stage.

Thoroughly impressed with the professional manner in which our claim was dealt with. Jai King from Osborne Park Isuzu was the point of contact and we recommend you deal with Jai. We had a blown head gasket and were looking at a significant repair cost. Jai was understanding and knowledgeable in regards to our situation and resolved the claim for us with the assistance of Integrity. The end result being we had the outcome that we believed was due. All of the cover that was talked about at the time of purchasing our extended warranty was delivered with the help of Jai - who we dealt with initially. Thanks again for professional assistance Jai and to Integrity.

Integrity are by far amazing! Claims process is simple and easy. Tegan and Danny provided outstanding service and made me feel at ease knowing My car was in good hands!

All they asked for was my service history and my last service was two months past the date it should have been done. They accepted my mechanics quote for the replacement the next day. Lady on the phone was nice about it all too.

Booked my Audi A5 in for a ruptured radiator coolant tank and the integrity wouldn't cover the part it was classed as a non mechanical item WHICH they will not cover. After writing this review they decided to cover the coolant tank as a good Will gesture

Recently a claim was made for my vehicle due to engine issues and within a week the claims department had approved our request which is fantastic as it will allow us to use our vehicle again. The service and staff are amazing and extremely helpful. I find integrity car care easy to use and friendly.

Only source for 2nd hand parts, even if it has to be brought from NSW to Victoria. Me and my mechanic were sick and tired of their cheap, dodgy approach. Waiting for more than 2 weeks still nothing. They ignore the customer and the mechanics. But guess what, they're paying for it because they're trying the cheap way out but that didn't work. Still waiting for the parts and spoke to nearly 10 different ppl and still waiting. Never recommend this company to anyone.

The warranty covers the items stated but does not cover everything, certainly not like a new car warranty however for the price, its good value. Certainly worth while having. I am happy I opted for the 5 year warranty. Communication is very good.

I would like to say thank you so much to integrity Care for their wonderful service. They have promptly insured that the 2 claims I have placed have been approved and solved within hours of placing the claim. I have only been with this insurance since December 2022.

This is a terrible product. You defiantly dont get what you are sold are the time of purchase. We were told all but consumables were covered. Made a claim for a power steering pump as per the mechanics recommendation to pull a new one in but integrity would only cover the cost for a second hand one. Integrity seem to go against the mechanics recommendation and we loose out. What you are sold is very misleading. Wouldnt recommended integrity at all!

I made a claim for my vehicle, once approved they were quick and prompt with the process. Their staff (Brett) was the most helpful on assisting me with the claim and throughout.

Thank you.