Interparcel Questions & Answers (page 2 of 2)

Hi Nat, unfortunately, we do not offer/provide a packaging service. This is something that the sender of the goods will need to arrange however, we do have packaging advice available on our website under the Help & Advice tab.
Additional transit warranty can be selected and paid for at an additional cost however, it varies pending on the service selected and the items being sent. ATL services do not provide this option.
For a full list of our Prohibited/Restricted items list, please refer to the Help & Advice tab.
I hope this information is of assistance to you. Please do not hesitate to contact our office on 1300 006 031 should you require further assistance.

Hi there, thanks for your enquiry. Unfortunately, the tracking number you have provided does not appear to be one of our reference numbers. Can you please confirm if you have a tax invoice number from Interparcel? This should have been provided at the time of booking. Alternatively, if your items is travelling via Interparcel in the UK or NZ, you will need to direct your query on their websites (www.interparcel.com or www.interparcel.co.nz). Although we share the same company name, we operate separately and are aligned with different courier companies.

Hi Brenda

Thank you for contacting us

We only provide services for delivery between Mon-Fri at this stage

Kind regards,

Hi Sharon, thanks for your query.
Interparcel act as an online third party broker re-selling the delivery services of the major courier companies in Australia. Due to our massive buying power, we have secured discounted rates from the courier companies and therefore, provide a cheaper service.
I hope this answers your question. Let me know if you have any further queries or contact us on 1300 006 031.

Hi Jay,

Thank you for commenting, however the tracking number provided is not an Interparcel shipment unfortunately.

Please confirm you have contacted the correct company.

Hi there,
We do not re-sell post services however, in some cases, depending on the service and delivery location selected, our carriers may forward their remote area freight via the post.
Please contact our customer service team for further assistance.

Hi there,
Deliveries are made any time during business hours on weekdays only.
Please email us your correspondence to [email protected] or alternatively contact our customer service team on 1300 006 031 for further assistance.

Hi Norah,

Interparcel act as an online third party broker re-selling the services of Australia's largest and best courier companies. When an order is processed on our website, you select the carrier you wish to send your shipment with and the shipping labels are generated online and sent to you in your confirmation email. The courier company you select will collect the freight from your address according to the pickup date you request. You will need to ensure the shipping labels are attached to the package and ready for collection accordingly.

You will need the weight and measurements of your items in order to obtain a quote. Alternatively if you would like to contact us on 1300 006 031 we will be able to provide you with an estimate based on the box size and weights.

Searsha,
The freight charges quoted are calculated based on the weight and measruements keyed at the time of booking. If this information is not accurate and additional freight charges are applicable, you will be contacted by our reveneue recovery team and an invoice will be sent to you accordingly with the difference in freight and administration charge.

As you are processing a booking via our website, any enquiries you may have regarding package status or excusions or limittations regarding the services, will need to be liaised with Interparcel - not the courier company directly.

Due to the nature of your enquiry, we recommend you contact our customer service team on 1300 006 031 for assistance specific to your shipment.

Hi Shearsha,
Interparcel act as an online third party broker re-selling the services of Australia's largest and best courier companies. When an order is processed on our website, you select the carrier you wish to send your shipment with and the shipping labels are generated online and sent to you in your confirmation email. The courier company you select will collect the freight from your address according to the pickup date you request. You will need to ensure the shipping labels are attached to the package and ready for collection accordingly.

I hope this information is of assistance to you. Please do not hesitate to contact us on 1300 006 031 should you require further assistance.

Hi Chrysses, it looks like you are trying to contact Interparcel in the UK? If you are, please visit www.interparcel.com as you have contacted Interparcel Australia.

Certainly, our web page www.interparcel.com.au will provide an instant quote. You will need the weight and measurements of your items in order to do this. Alternatively if you would like to contact us on 1300 006 031 we will be able to provide you with an estimate based on the box size and weights. Interparcel act as an online third party broker and have major accounts with Australia's largest and best courier companies. Thanks to our massive buying power we have secured great discounts off the normal selling rates. This in turn allows us to offer you some of the lowest courier prices in Australia. Please feel free to contact us and we will be happy to assist you.

All services on this website are door to door only and are collected and delivered by the leading big brand courier companies.