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74 questions from our users
barryasked
Hi
Is 630 model still as current model?
thanks
Barry
2 answers
Malcolm R.iRobot
Good Afternoon Barry
Sadly the Roomba 630 was discontinued late last year. This a since been replaced by the Roomba 637, which is very similar. The main difference between these models is that the 637 now comes with a lithium ion battery.
Kind regards iRobot
thanks.
Dale Pasked
Hi...I have had roomba 630 for just over a year now, and just recently...the clean button can't be pressed to start cleaning but the spot and dock button can be pressed...any ideas? Thanks
2 answers
Malcolm R.iRobot
HI Dale
We are sorry to hear your are going through this. Please contact our office directly on 1300 727 421 with reference C0154706 and we will do all we can to try to help, prior to recommending getting your Roomba in for assessment.
Kind regards iRobot
same happened to mine. I stripped it apart and found that the small piece of plastic was broken that allows the button CLEAN to be pressed on the board. currently trying to track down a replacement plastic button or a donor robot.
Julieasked
My Roomba robot- I have just replaced the battery 2 months ago and it worked okay. It did not work for as long as it did when it was newer.But now it will only go for about 10 mins and will not go back to dock.
Can you help me?
2 answers
Malcolm R.iRobot
Good Morning Julie
We are sorry to hear you are having this issue. Please contact our office on 1300 727 421 with reference C0154112 for troubleshooting.
Kind regards iRobot
Did you buy one of the cheap batteries from Ebay? They are useless. In the end for my old Roomba I bought a lithium NewPower. Fantastic can run for hours.
Jennifer Iasked
My robo 630 charges light turns green works for 3 seconds then says to recharge is this a sign battery needs replacing?
1 answer
Malcolm R.iRobot
Good Morning Jennifer,
Thank you for your questions, if you Roomba 630 is a minimum of 2 years old or older, I would recommend replacing the battery. These can be purchased from our online store www.shopirobot.com.au.
Kind regards iRobot
Bettyasked
Why does robot keep cleaning same area?
1 answer
Malcolm R.iRobot
Good Morning Betty
The Roomba 630 does not have a navigation system, so depending on the furniture around this can lead the Roomba to only clean certain areas.
If you would like to discuss this further, please contact our office on 1300 727 421 with reference C0153120
Kind regards iRobot
Dylanasked
Are there ongoing firmware updates for this model and if there is, how do we go about doing an update?
Thanks.
4 answers
I am not aware of updates. What exactly are you referring to?
More like if they have found any issues or bugs with the machine over time and issues a software update to fix them
Malcolm R.iRobot
Good Morning Dylan
Thank you for your questions. There are updates to the firmware for this model available. However it will require the Roomba to come in to our service center in Abbottsford Victoria.
If you would like to proceed, please contact us on 1300 727 421 with ref: C0152457 and we can get this set up for you.
Kind regards iRobot
Jmurry4391asked
I have a 630. I have had it about 2 years . It reasently started making a loud noise about like a skip saw while it's running also it's not picking up as good as it was. I have cleaned it and replaced the brushes and filter it's still making the noose can someone help?
1 answer
Malcolm R.iRobot
Good Morning
Thank you for your question, I would recommend turning your Roomba on and placing your hand behind the bin. If you feel air, the cleaning head will need to be replaced. If not,the bin will need to be replaced. These can be purchased via our online store www.shopirobot.com.au. Alternatively, please feel free to contact us on 1300 727 421 with reference C0151312 for further troubleshooting.
Kind regards iRobot
Carla Basked
Hello iRobot
My 630 Roomba clean button is flashing with a red circle on the left blinking 5 times repeatedly. Can you help please?
Thank you, Carla
2 answers
I found this with Google (https://homesupport.irobot.com/app/answers/detail/a_id/9010/session/L2F2LzEvdGltZS8xNTIzNDg0Njc2L3NpZC9NdDcyOVhKbg%3D%3D)
It says it is a Charging Error... never seen it on mine so i don't know what it means, might be worth e-mailing them about it
Malcolm R.iRobot
Good Afternoon Carla B
My apologies for the delay in getting back to you. As you are referring to a "Charging Error 5", I would highly recommend contacting our office directly on 1300 727 421 or via email [email protected] with reference C0151240 for troubleshooting.
Kind regards iRobot.
Brryasked
do irobots leak oil?
1 answer
Malcolm R.iRobot
Good Morning Brry
Thank you for your questions. I have never dealt with the Roomba leaking oil before, but is it possible if it hasn't been used in a long period of time that the battery may leak if it is left inside. We would really like to discuss this one with you further. Can you please contact us directly at [email protected] or on 1300 727 421 with ref: C0150364.
Kind regards iRobot
jigzieasked
How long does roomba 630 take to charge?
1 answer
Malcolm R.iRobot
HI Jigzie
The Roomba 600 series will take approx 16 hours for the initial charge and 3-4 hours for a full charge thereafter.
Kind regards iRobot
Dixie Fasked
I have a Roomba 630. Should it dock itself after cleaning
2 answers
Malcolm R.iRobot
Depending on how far away the dock is from the Roomba once it's battery starts running low will determine if it will dock every time. We do find as this model gets older it may not.
Kind regards iRobot
What is the point of having a cleaning schedule if the roomba wont return to the dock each time it cleans. I clean my country house when i am not home so i am not there to place it back on the dock to recharge
Patasked
I have a iRobot 630 and the charge light keeps flashing and on the side of that a red flashing light comes on could you please advise what problem is?
1 answer
Malcolm R.iRobot
Good Morning Pat
Please contact us directly at [email protected] wiht your contact number and we will contact you with troubleshooting.
Kind regards iRobot
Melissa Tasked
I just bought a Roomba 630 the day before yesterday, but it will not charge. When it goes to dock, it gives charging error 2 over and over. Is there anything I can do or do I need to return it?
1 answer
Malcolm R.iRobot
Good Afternoon Melissa
My apologies for the delay in my reply. We are sorry to hear your are experiencing and Error 2 so soon after purchasing your Roomba 630. This particular error relates to your Bristle, Flexible and Side Brush. These possible may need a clean. There is also a sensor under the Bristle and Flexible Brush that may also need wiping with a pencil eraser or scotch brite sponge (new and dry).
If you find the above doesn't help, please contact us directly at [email protected] with your contact number and reference number: C0148610.
Kind regards iRobot
Chels Masked
How does this do on hard surface floors. I do not have carpets on the lower level. We have tile and hardwoods. However, I also have a shedding dog. Does the 630 model do well across multiple surfaces?
2 answers
I have used it on bathroom tiles on a small area and it's good there. Haven't had a shedding dog, though.
Malcolm R.iRobot
Good Afternoon Chels
Thank you for your question, I myself started out the Roomba 630 and have an inside dog the sheds, not badly but enough to have to sweep my laminated floors constantly. I found the Roomba 630 was more than enough to keep my home tidy if used regularly every 1 to 2 days.
If you have any further questions, please do not hesitate to contact us directly at [email protected].
Kind regards iRobot
Samasked
We have a Roomba 630 that has worked well for a number of years now however It has just started not docking properly. I have cleaned both the machine and docking station with contacts, brushes and the battery contacts all appearing fine. It cleans and operates as normal but does not seem to sensing the docking station treating it as an obstacle. It mounts the docking station as normal but does not disengage for re-charge, turning right or left off the docking station. It continues to try and mount the station to dock. Any help?
3 answers
Sorry but I can't help you, like you we looked online but don't expect any help from customer assistance. Good luck.AJ
Try googling irobot error message 3.
Malcolm R.iRobot
Good Morning Sam
Thank you for question, please contact our office at [email protected] with ref: C0147920 so we can try to help you directly with troubleshooting.
Kind regards iRobot
getdisdudeasked
My Roomba 630 started making strange high pitched sounds (like an old modem connection to internet) but very loud in the middle of the night. What does that mean? there is no error code or any other messaging.
- What does the sound mean? is it battery related or requires a clean?
- is there ANY way to reduce the volume, it woke up our entire block!
the only way i could get it to stop screeching was to unscrew and remove the battery.
any help would be great, i've had it for 2yrs now.
thanks
Luc
1 answer
Malcolm R.iRobot
Good Afternoon Luke
I am very sorry to hear the experience you are having wiht your Roomba 630 making that loud noise. So we can try to help you with troubleshooting or possibly arrnage to get your Roomba in for assessment please contact us directly at [email protected] wiht reference C0147099
Kind regards iRobot
Alexasked
Hi, I just bought Roomba630 second hand. It works beautiful. However, I'm wondering if it returns to the dock once it run a cycle. If it does how many hours is a cycle?
2 answers
Hi, my machine only docks itself once it is running out of battery. I haven't counted how many hours each cycle lasts, my estimate would be at least 2-3 hours. Make sure you clean the machine inside out (including brushes etc) after every use since well maintenance will keep useful life of your machine longer. I used to have another unbranded robot vacuum cleaner which I didn't clean after every use and this machine only last for a year or less. Hope I have answered your question. Cheers!
Malcolm R.iRobot
Good Afternoon Alex
Thank you for your question. There are many factors on if a Roomba will return to its Home Base at the end of every cycle. How old is the battery, are the Roomba and Home Base at different ends of the home and the obsticles it requires to go around to get back. Generally we would say yes it should but due to these reasons, it may not always.
The Roomba 600 series run time from full charge is approx 60 minutes, again though there are factors to consider. It is running on carpet or hard flooring, how many items of furniture it has to go around.
If you would like to contact us directly at [email protected] with your contact number we can defiantly go through alot more with in relation to your new (be it 2nd hand) purchase.
Kind regards iRobot
magasked
how to buy a new battery?
1 answer
Malcolm R.iRobot
Good Afternoon Mag
Batteries can be purchased from our online store www.shopirobot.com.au.
Kind regards iRobot
maryasked
Can you move the home dock from room to room?
3 answers
Yes you can. It just means unplugging the dock and putting it somewhere else. Absolutely necessary in older homes where there are variations in floor level - eg. Where old has been joined to new. The dock is not very big and it has 2 shiny connector points which the Roomba sits in to close the circuit and recharge.
Yep. We do so that it can concentrate on one room.
Malcolm R.iRobot
Good Morning Mary
Thank you for your questions. The above answers from your fellow customer are correct. You can move the Home Base to other locations to make getting the roomba back to charge easier.
Kind regards iRobot
JoebyGasked
Hi,
I have a 630 model, the error message of 3 blinks has come on and the unit won't charge. The green light comes up on the charger. I have bought a new battery and replaced it, I have reset the software (as per the manual) but it still comes up with the error message. Do I need to buy a new Home base - charging unit?
1 answer
Malcolm R.iRobot
Good Morning JoebyG
We are sorry to hear you are experiencing the Charging Error 3 message from your Roomba. So we can try to help you with troubleshooting please contact our office directly at [email protected] with your contact number and ref: C0146322.
In the meantime to determine if the home base is an issue, you can try direct charging your Roomba. On the same side as the side spinning brush you are see a little portal. The plug from your Home Base can be plugged directly into this. This will help when contacting us.
kind regards iRobot
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