Terrible property management
Terrible propery management, tenants allowed to do whatever they like. Drugs used and grown on the property however tenants just left there even after the Police raided. Would give 0 stars if it were an option. Highly doubt that property inspections are being carried out.
Just look at how many negative reviews are on here, and they are most likely the only honest ones.
- Incentivised Review No
Professional Service & Great People
Christina, Justin and the whole Ironfish Real Estate team have been amazing to deal with. From the moment i spoke with the Ironfish team i could immediately see their level of integrity and professionalism that is second to none. If you are looking for an agency to manage your investment property then this is the agency that you definitely want to be calling.
- Incentivised Review No
The Stup1d intermediary who wants you hundreds of depreciation
Although I am Chinese, I am ashamed of this agency. They trained a bunch of clowns and monkeys. They don’t understand the law here. Then they cheat your bond money and go directly to sacat or rbo. You don’t need to talk to them when you check out. There is too much negotiation.
- Incentivised Review No
Existence of this company is a disaster
Terrible experience. Ironfishe sold aprtments before they are built $100,000 more than its value. Rediculous. I wouldnt recommend anybody to go with this company or even renting with this company.
- Incentivised Review No
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Renter from Ironfish
This company is Chinese owned and managed. They dont care and take way too long to process anything. never rent off them! NOT legit! Scam! Be careful and dont use them.
Another friend of mine who used them waited 4 months for their bond back in a property she asked for help as it had with mould and she was pregnant. She had to move out and thats when she had to wait 4 months for her bond.
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- 2 reviews
- 2 likes
Nasty property management company
We just filed a complaint to VCAT because of the nasty management, ignorant and irresponsible acts from this company and Alvin Chen. They took money from your bank account without explaining and mixed you car park spot from another tenants, since Nov to now our problems still unsolved! None of the thing go right! If you want to have a taste of regret and keep calling, emailing and texting a company or a person who won’t reply you or give u any help. Try this agent.
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- 2 reviews
- 2 likes
renting - HORRIBLE EXPERENCE
Every time they do an inspection they are rude and nitpick every little thing. The house is always spotless, perfectly clean, no damage, rent always paid, yet it always seems like they are just trying hard to find something wrong and then bully me about it. They are very judgemental, one of them told me that my child was a slob because she left her teddy on the floor, she then told me that my perfectly clean bathroom was 'a disgusting and horrible mess' because my 3 year old forgot to flush the toilet. They always have a horrible attitude every...
Read more time I speak to them. When I contact them about any issues that need to be addressed they ignore me, even after I called and emailed multiple times over several months, still nothing. I will never rent through Iron Fish ever again.- Incentivised Review No
Customer experience is awful
We had an inspection on Monday 5th of October at 4.30 for a property on Dockland drive. Zac or Jack (couldn't catch his name over the phone) called up to say he was running late and pushed the time for 4.45pm. We agreed and waited in front of the apartment block until 5.05pm and nobody turned up. Neither did we receive a call to say that he was running late or any apologies for failing to turn up. I sent a message to ironfish on messenger because the agent had called from a no caller id so we had no way of contacting him. They apologised and sa...
Read moreid the feedback was passed on and their team leader would call us. It's now Wednesday and nobody has contacted us. These people lack professionalism, genuine care, integrity and dedication to their work and customers. Our customer service experience was awful and we would not recommend you to anyone. If I could, I would give you no stars!!- Incentivised Review No
- 19 reviews
- 23 likes
Lazy and incompetent
I looked at 5 apartments in February 2020. I applied for 3 of them, noting that as with the coronavirus situation I’d offer them less than the advertised price. Waited one week without reply, so went to their office but of course the staff I needed to talk with “was busy”, so I emailed and called him MANY times. No reply. After another week (so 2 weeks without a reply) I went to the office again. Of course he was busy again! I applied for another apartment in the same building with a different real estate agent and was approved the next day, an...
Read mored I moved in after one week. After 5 months, ironfish still never got back to me. Apartments I’d offered $530 for are now listed for $480 a week, and with the ongoing coronavirus situation, I bet they go to $400 a week, I hope they can’t rent them even for that! As someone who buys/sells property, I would NEVER trust my property with them!- Incentivised Review No
We are truly sorry you have had this experience. We work hard to continually enhance our service offering and we’re pretty proud that so many of our customers investors hold multiple properties with u...
Read mores and are either repeat buyers or referrals. So, we really appreciate your feedback! Thank you!Find out how Ironfish Property Investment compares to other Strata & Property Management Services
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- 5 reviews
- 4 likes
Incompetence Personified
Unprofessional staff, cowardly hide behind their phone or office counter instead of doing their job. I will be ensuring that the public is aware of the worst real estate agency I've ever encountered. LANDLORDS if you want your property maintained DO NOT use this agency, they only care for profit and don't mind the landlords property to be damaged. Smug and cowardly, the typical wealthy snobs, so if you want a useless, unhelpful agency pick IRONFISH !
- Incentivised Review No
We understand how disappointed and frustrated you must be feeling, and are very sorry to learn about your experience. At Ironfish, we measure our success by the success and satisfaction of our custome...
Read morers, so we welcome and appreciate all feedback to help us continually enhance our service offering. Please do call us directly so that we can address your concerns.It is a good company.
I bought an investment apartment. It is a great value. If I want to buy another house or apartment, I still like choose ironfish property. They are really awesome. Thank you so much.
The reviewer stated that an incentive was offered for this review
Very Professional and Educational!
my friends has recently recommended Ironfish as I was interested to invest in a property and I did not have much time to do research. I have attended their seminar and had a chat with a strategist about my goals. Priscilla is really professional and gave me really good options to consider based on my budget, would recommend her.
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BAD. BAD. BAD. BAD.
Ironfish do not care about you or your investment. They take your $$$ and hang you out to dry. Their property management is even worse. Run a mile from these crooks.
- Incentivised Review No
Dear Andrew,
We are so sorry you feel this way about your recent experience. Could you please advise your best contact number and which branch you were dealing with so we can follow up with you?
This is perfect!
This is my first time cooperation with ironfish,thank you for your guys help and thank you Angel Zhang support a lot of advices to us。She is a nice people,we have a good service in ironfish.
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- Verified
Secure Decisions
It takes courage to quit your job and follow your passion. I did exactly just that. I quit my job to take up property investment full time after I realized I was really good at marketing property. It was my turn to delve into this space and I thought I'd get a headstart with Ironfish.
I had heard about Ironfish through a family friend who spoke about it at a family dinner and I just dived into the discussion. I rang up one of their executives and set up a meeting within 2 days. I am a curious cuckoo so I fried the bloke's brains with question...
Read mores about budgets, commission, ROI, resale value and another 1000 questions. I didn't take action immediately. I made sure I just waited for the right moment. That moment arrived 9 months later where I decided to invest in my first property deal ever. The strategist was right with all his analysis because It is worth a whooping $5,00,000 today. The townhouse is the best deal to have happened to me in years!Questions & Answers
Are you selling properties for Ralan Group?
Hi Jonathan, thank you for your question. Ironfish does not sell properties for Ralan Group. If you would like more information about how we select properties for our investors, and the development br...
Read moreands we work with, please take a look at our website. https://ironfish.com.au/ironfish-advantage/how-we-select-properties/Get an answer from our members and Ironfish Property Investment representatives
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We understand how disappointed and frustrated you must be feeling, and are very sorry to learn about your experience. At Ironfish, we measure our success by the success and satisfaction of our custome...
Read morers, so we welcome and appreciate all feedback to help us continually enhance our service offering. Please do call us directly so that we can address your concerns.