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IUM Strata (Independent Unit Management) (page 3 of 10)
- 2 reviews
Melissa Younes
Melissa has been exceptional with keeping us up to date.
Melissa is always prompt and clarifies everything.
Melissa has often been able to get us the best and competitive rates for our building maintenance.
Efficient and helpful
We have an excellent, patient manager who realises the challenges we face in our complex. We always have responsive attention to any request. They are polite and helpful with competent advice.
Very helpful staff
Recently had a problem with people dumping rubbish outside our complex. Contacted the strata manager and she arranged the removal very quickly and without hassle. Very please with the service and wanted to leave a note of thanks.
Very fast service
Been with IUM for a while, recently contacted them about the installation of my air conditioner the strata manager assisted me and arranged for the necessary meeting to take place and it got approved, it was a great experience
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Excellent service
I'm a longstanding customer of independent, for over 20 years they've been servicing out strata complex and I've never had anything but pleasure in my dealings with them. Nothing is too difficult, couldn't ask for more, thankyou
Extremely helpful strata manager
I've recently had the pleasure of moving our strata scheme over to Independent Unit Management and i must say it's been a sigh of relief in comparison to our previous managers. Everything was smooth about the transaction, from the quote to the appointment meeting as well as smooth transition of records.
There was a site visit to discuss the condition of the property and any outstanding issues that needed to be resolved from the previous managers, we've now been with ium for 5 months and there's changes to the complex already.
The best part a...
Read morebout it we're now actually having engagement from other owners within the complex who wouldn't want to be involved in strata but now are due to better service from the managers. Can't thank the team at ium enough for this wonderful service.
Renters beware !
If you are looking at renting a property that involves IUM liverpool do yourself a favour and stay as far as possible from that property because this company have no respect for tenants whatsoever I believe a dog would show more empathy than these people would as they only favour owners. Theres an owner neighbour thats clearly harrassing and stalking me with a camera up facing my front door with their permission for a month now and they choose not to do anything about it because "I'm only renting." This neighbour keeps making numerous complaint...
Read mores some of them nit even true about me for things as petty as using the common areas PowerPoint to allegations as serious as having illegal activity happening in ny garage because I have some friends that visit me (something she wishes she could have) She takes takes photos after photos of us. I have not been able to bring my children over for a month as I do not want some crazy creep taking photos of them. Previously she kept filming another neighbour which made her move away so she's doing the same to me. There's another young neighbour that lives in the same complex that feels intimidated and fears for her safety from this woman but again she's just a renter so who cares right Carl its not happening in your own family so why would you care? I dont believe any good reviews posted on here about this company is true. People who are looking to rent please save yourself the sleepless nights like ive had writing up my side of the story only to get told nothing can be done about it and couch surf for an extra week if you have to but do not rent any properties managed by this pathetic excuse of a strata management
Please do not lie about my property manager not making contact with you guys she contacted Juliette the moment the camera went up and juliette told her to tell us to remove our camera but has said not...
Read morehing about her camera its been over 2months now and she points the camera to our garage when we make use of the facility and once we are not she points it to our front door recording every time we leave the property and come home. Prior to the cameras installation this lady was carrying on physical surveillance. Her behaviour amounts to 'peeping and prying' under s547C of the Crimes Act 1900 (NSW) Because of her two other tenants have moved, one is in the process of looking for another place and so will I if IUM keep supporting her stalking behaviour. This is not a joke, these are all innocent residents who have fallen victim to this neighbour who have been forced to take such a big step and move when she should be the one moved to a nursing home since she's old and doesn't like living with other people around her or is jealous of other peoples lives since she doesn't seem to have any friends or family. She kept deliberately filming a lady living next door to her even though the lady disapproved of it and it distressed her each time she went out onto her balcony because she refused to be friends with her. She doesn't like children and kept pressuring a young mum to call Docs and report a poor single mum whos kids were doing nothing but playing outside so basically being kids. She walks around the property like shes the boss because shes lived here for quite some time and intimidates people and questions them about their personal lives which is none of her business. She parks her car in front of her garage and other peoples garages but takes photos of my car if its ever been parked in front of another neighbours garage with permission for a few mins while I run upstairs and sends them in to strata. She has previously damaged one of the neighbours vehicles along with mine and is taking my mail and destroying them. She is harrassing me with her continuous complaints which are made with bad faith to get me evicted and has made living more stressful than it already is under the coronavirus restrictions. I need someone else to look into this please not the strata manager that is appointed for this property since I never get any resolution I believe due to her being biased. If no action is taken soon i will be obliged to take this further since I always pay my rent and can't remember when the last time was when I felt happy to be returning home or had my children over to visit me. Home safe home doesn't exist for me.
Dear Helpless Tenant,
Please liaise with your property manager who will go through our office for any strata related issues or alternatively contact the Police as previously suggested.
Regards,
IUM Team.
Nasty Service
This company does not care about people just buildings and their bottom line.
If anyone is reading this - save yourself the headache and go with another reputable strata managment.
Nothing about their culture says family owned or family oriented.
Dear M S,
Thank you for your comments, if you have a genuine concern please email us at [email protected] with details of the actual building you're associated with and we will take care of the matter...
- 2 reviews
- 2 likes
Terrible communication and unprofessional
We have been with IUM for over 10yrs. The service was never great but it has declined severely over the last few years. They don't follow through with quotes requested by residents, we always ask for 3 quotes so we can make an informed decision on where our money is going and each and every time we must ask several times until this actually happens, when it happens at all.
Our current Strata manager, I won't name and shame, but she is so HOEPLESS. She never responds in a timely manner to any requests we are forever chasing her in order for thi...
Dear Vanessa T,
As you're aware, IUM has been managing this complex for over 17 years, though-out this period we have maintained a healthy relationship with the owners, The owners corporation has a ve...
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Terrible
Very bad experience with management especially Roula Kaltsas...I wonder why she is employed there still....I wouldn’t recommend this strata to anybody...and if you deal with them...good luck and all the best.
Great service
Professional, friendly staff, all of my maintenance issues have been resolved efficiently and within a timely manner.
Repair contractors are friendly and in contact quickly.
I would recommend IUM for strata management.
Very friendly staff
Just wanted to express my feedback about how friendly ium staff are. Very knowledgeable and things done quickly. Highly appreciated from everyone involved. I had a complex issue that was solved quite promptly.
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Pathetic Organisation - Misuse of Levies
They don't pay for the insurance or for any other works done on the building...money just disappears without any explanation. I hope they rot for all the trouble they have caused...you can spare the fake reviews, your time is coming you lying fraudsters!
Dear "That Guy",
With due respect, if you have a genuine concern please email us at [email protected] with details of the actual building you're associated with and we will take care of the matter for...
Great teamwork.
Thank you ium,
You have helped us out every step of the way.
Very polite and professional.
Our manager has been on top of our concerns and issues with our building.
We highly recommend ium for all your management needs.
Great service from ium
We’ve been dealing with IUM for quite some time now and we highly recommend them. Very professional company that has always been very helpful for us. Great service and highly recommended
Excellent Business
Have great customer service they are always wanting the best for their clients no matter what and are always willing to go beyond what is expected. I would definitely recommend to anyone!
IUM is my 'Goto'
Always quick to to resolve any issues or repairs in a professional and helpful manner
Contractors are friendly, polite and the finish is top notch!
We highly recommend IUM if you are looking for a reliable team for any building maintenance needs
- 3 reviews
Top notch customer service
I have lived in many strata properties and I’m so super impressed by IUM. Thank you for your professionalism and outstanding customer service. I highly recommend IUM to all my friends & family
- 2 reviews
Excellent service.
Excellent service and a pleasure to deal with. Very professional and polite workers who all provided great communication. Would not hesitate to recommend to anyone who needs building maintenance work completed.
Outstanding
We have had the most pleasant experience with IUM,
We had a tough time with our previous management outfit.
Thanks again to you all for your effort that you have already put in and your continued support.
Excellent professional service
The team at IUM always go above and beyond for their clients, and are extremely easy to work and liase with.
Exceptional service and a professional attitude at all times.
Highly recommended!
Excellent work absolutely amazing work
These guys are amazing. Handle everything without fuss, get the job done I'm a busy person and they understood that and fit in with me! I am thrilled with the whole process! Was incredibly happy with my service, very satisfied with how I was treated too. Thank you guys!
- 2 reviews
Fantastic experience with outstanding customer service
We can not fault the team at IUM since we contracted them to oversee our strata needs. They go above and beyond everytime in a timely manner and always manage to get things done right the first time. Using high quality trades for any repairs has been a stand out for us too.
Highly recommend the services of IUM to anyone looking for strata management.
Thanks again team!
Thank you
We would like to thank the staff at IUM for their continuing support and efforts involved in looking after us.
We have had a few bad experiences in the past and we are lucky to finally have found a trustworthy management team.
Professional and reliable
We highly recommend the team at IUM for all your management needs,
The team at IUM has been professional and reliable and continue to impress us.
Their contractors have been wonderful to deal with.
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Dear Tenant,
Read more deal with, you were advised of same. You were also advised the normal channel of communication is through your property manager (real estate agent). I note that prior to the call on Thursday, we had not received any communication from your property manager.A member of our team took a call from you on Thursday last week and took details down of your concern. Some of the items that you've mentioned over the phone are matters for the police to...