Jayco Australia (page 2 of 4)
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Jayco Warranty
Jayco warranty may be billed as Australia wide but in actual fact it is Australia wide if they choose to fit you in. I had to make multiple complaints to head office to get the local dealer to repair a water leak in a brand new van and after intervention from head office the local dealer advised me that they would repair the leak but not assess the damage. I had to travel three hours further to get another dealer to assess the damage. I reported my concerns to head office and did not get the decency of a reply. I would advise anyone buying a J
... Read moreayco to check reviews on their local dealership and if they are poor steer clear of the brand as this is a reflection of the warranty service that will be offered, some dealership service departments are damaging the brand and it is time for Jayco to step in and sort out their warranty performance.
Very Disappointing Experience to date
We purchased a Jayco Silverline Outback Dec 2022 build in January 2020 from Brisbane Camperland.
This is our experience to date:
Water leak through 240V inlet on day 1.
Water leak to ceiling above sink - twice to date. Ceiling panels replaced twice.
Top drawer in the kitchen fell out on first trip damaging the vinyl floor. We travelled that trip with the drawer on the bed.
Drawer front on top drawer in ensuite just fell off.
Winegard WiFi extender has been replaced 3 times.
Every window in van (with the exception of the front window) was replac
Beyond disappointed
Purchased a brand-new outback journey only to discover major issues with flooring and luggage doors along with Cowling and other items. Return the vehicle back to place of purchase on multiple occasions to have a repairs carried out over the last two years and still having warranty issues rectified.
Contacted Jayco head office on multiple occasions to have no return communications for at least 10 weeks is fine mail and even then stating that they believe that the issues have been resolved, even though the van is still being repaired
Items fau
... Read morelty are as follows Front gas bottle cover cracked, front Cowling cracked, vinyl floor rippled and been repaired for the second time, laundry cupboard damaged due to washing machine leaking and causing mould, bunkbed broken, large luggage door he’ll fit in allowing water ingress into the caravan when driving, window blinds not operating properly, outdoor awning bubbling, stove not operating correctly and the list goes on Even though Jayco know that there are issues with the vinyl floor rippling due to structural support required on the vans, they are still selling new vans without the structural support been added. Would have to say, being my 6th Jayco Van I would not be purchasing any more and in fact would request to Jayco Purchased the vehicle back off me for the price that I paid, but unfortunately I cannot get a response out of anybody. Would have to think twice before Purchasing the Jako van has quality control is very lacking and communication skills is non-existent
it's a junko Jayco
the staff in where I brought my van were very nice until they got the money out of you then they become very arrogant and treat you like crap
... Read moreAuthor stated being incentivised for this review
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Jayco Penguin Outback 2022-2022. Cracking to front boot manufacturing flaw not covered by Warranty as I’m the 2nd owner
Jayco outback penguin 2022 - 2022 model. Cracking to front boot manufacturing flaw not covered by Warranty as I’m the second owner.
We purchased a Jayco 11/2019 outback penguin when it was 12months old.
It developed the cracking above the front boot (due to jayco not having any clearance to the boot lid hinge fixing screws).
This is a widespread issue with this model and jayco are fully aware of it as they have had to repair many under warranty.
Lodged a warranty claim only to be told your the second owner, so no warranty for you.
What a
... Read more money hungry and short sighted company that produces a product with a flaw and then refuses to fix it. They could have made this a good news story i.e. yes we made a mistake with how we put this model together but we’re fixing it. We’ll do a recall because we stand behind our product. No, not this company. We had just ordered a new 2022 model which we have now cancelled. I won’t support a company with their level of ethics.
- +3
So disappointed
Have owned a brand new swift touring for 12 months..the quality of the build was shocking we have had so many things just fall apart/off and integeral parts like bed slides and seats just fail. Screws snapping, canvas wearing at corners, table not fitted correctly. All good and well to have them covered by warranty but when you are out travelling u cant get them sorted..wont buy a jayco product again
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Jayco caravan experience
Bought a new jayco journey outback 21 model in the NT, had lots of problems with the van at the start,trying to get issues fixed but getting warranty work done while travelling is almost impossible. Jayco expect people to stop in a state for 3 or 4 months to get the warranty work done. Contacted the Head Office two weeks ago in Vic to explain to them of my situation, female at customer service said leave it with me and I will call you back. Still waiting, sent an email to customer service they haven't responded back.Very disappointed with Jayco customer service. Once they get your money for the van they do not want to know you. Come on Jayco lift your game up.
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Jayco is a farce of an organisation. Warranty is worthless. Brings shame to the "Australian Made" logo.
Jayco sells you a dream but the reality is grim. Going to try and cut quite a long story as short and concise as possible. Picked up a (barely) used Jayco Lark Bush Pack (2021 model) last year. Alarm bells should have rung when Jayco's 5 year structural warranty and lifetime warranty on lifting mechanism is immediately voided when van changes hands to a second and subsequent owner, leaving only the balance of the 2 year manufacturing warranty. I will start by stating that the van has been meticulously looked after and never taken on anythin
... Read moreg more demanding than a standard non-sealed road. Few family trips undertaken, kids love it. Great times. Things start failing showing how poor the quality of the product is: 3 door hinges randomly snap, seating panelling comes away from screws and retaining hinges, screws that support sliding bed rails fracture despite normal use. If left too long these elements are highly likely to render the van unusable and there's your investment on your driveway or workshop instead of out where it was designed to be. The van is barely a year old and failing. Disappointing is an understatement. So being a responsible owner and wanting to look after the family's investment, made some calls to Jayco's authorised dealer network. The nearest service areas are over 30km away and booked out for months (granted not Jayco's fault). I didn't think these issues could wait that long so I scrutinised Jayco's warranty terms, which explicitly state (their own words) that: "If you are in an area not covered by an authorised agent, work can only be carried out in an unauthorised workshop after prior written approval from Jayco's customer service centre...prompt reporting of problems is essential...please do not delay...Jayco will not accept any damage arising from not having faults attended to in a timely manner." So I got in touch to detail the issues requesting said authorisation, followed the warranty wording to the letter and did my bit as the owner to make sure these issues didn't progress. Jayco come back at me with an email stating: Hello, For any warranty repairs that may be required on your caravan, only a registered Jayco service agent can provide the works and any parts required, through their Jayco warranty claim portal.
Excellent service repairing our van
Had a roof issue that was urgent. The staff at jayco went above and beyond to get the problem fixed asap. Special thanks to Michael in warranties and tarnya in service for getting us sorted. With a very busy booked out repair centre they made room for us and got us back on the road. Thanks guys.
... Read moreFind out how Jayco Australia compares to other Caravan & Camper Trailer Shops
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Don’t waste your cash on a ( junko )Jayco
Purchased a Brand new journey outback 2020 nothing but a nightmare,
Aircon failed, water pump, toilet, and when the drought broke the leaks started, not to mention the poor workmanship on the finish ceiling dropped silicone looked like a infant had done it, it spent most of its life getting fixed check the picks
Watsons caravans Coffs Harbour brought it back off me salesman quote “it’s someone else’s problem now “
Do yourself a favour don’t go near a Jayco
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It’s a fact ! You and I know the product that I payed for was faulty and built poorly, I have many more pictures and receipts of supposedly fixed parts and all the paperwork if you would like me to p
... Read moreost it ? It’s very unfortunate that I have to put my facts online to advise the public, so don’t make out that I’m lying about what happened . I’m my opinion Jayco’s would be good value if they were built well but fact is they are not Also when I filled out the Jayco survey I didn’t expect a please explain phone call from the dealer, it was my experience and opinion you asked for and I gave it . I’m definitely having buyers remorse now Chief
Poor quality and warranty promise is a scam
We purchased a 2020 Starcraft bushpack from Newcastle dealership last year thinking that Jayco warranty will have us cover for our lap of OZ. Pretty much every stops had us fixing things on the van, hinges, pipe clamps, silicon joints, cabinets brackets, broken washing machine, lift pump, external cladding, front flap locking mechanism. So far only washing machine was replaced under warranty but we had to pay out of pocket And got reimbursed 2 months later. Regarding any other repairs we gave up trying to book the van in a Jayco repair workshop as the ones we tried couldn’t take us or asked us to have the van for weeks which is nearly impossible to do when you are on a lap.
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Warranty is a joke to Jayco
First exposure it Jaycos failed warranty service was 1 February, we just received these emails telling us to still be patent, its an absolute joke after 2 months
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Poor After Sales Service
I'd lodged an insurance claim through the Jayco Dealership at Coffs over 6 weeks ago. The dealership keeps advising me they have no date for the parts from Jayco Head Office. I rang head office and was told to send an email to their [email protected] email. It's been a week since that email and still no follow up. Be careful when purchasing as they maybe cheap upfront, but looks as if you pay if it later with their follow up service. Van has just gone 12mths old.
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Horrible customer service
Sales team - amazing, the moment you drive out of there…. What a change in attitude… so far has been back 3 times for warranty repairs, got it back today still nothing done. They avoid emails and choose not to address the issues raised..
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this is horrible. don't come near it!
no QA at all. To many faults to talk about.
The most dangerous is electric wiring. Faulty connections!
I am lucky to be here. This is connection from roof solar to J35. There is fuse on this line at all!
Not happy woth new jayco starcraft
We paid $ 28,000 for a brand new van and did not get hot water system in our van which we thought would be included
Very disappointed
The roof has marks on it as well
The refrigerator does not get cold
Would not recommend this model
Terrible after service care
Purchased an brand new caravan for $67,000 and the minute we drove out has been nothing but a nightmare. The TV blew up on our first trip, the fridge blew up on our second trip, our 1000km service was due Feb but the advised they couldn’t do the service until July & several other things had to be fixed. Still today, 5 weeks post TV blowing up we do not have a replacement and they say it is not their issue….. absolutely disgusting service & wish I never brought a Jayco and don’t recommend anyone else does.
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Hello Carolyn
We're sorry to learn about your experience. Please feel free to contact us at [email protected] with your van details (chassis number & selling dealership) so that we can review your concerns.
Jayco Customer Relations Team
Spare parts
Ordered 2 rear reflectors for jayco sterling before Xmas still waiting poor after sales getting to the stage that I will forget about them .
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Disappointed with my21-65.3 Silverline
Very disappointed with the Silverline only 3 mths old the lippert screen not working then first time we go use it in light rain our bed wet new hatch to be fitted, cupboards not fitting correctly, curtain different lengths, now water leak over kitchen sink now it’s 9 mths old it doesn’t give you confidence in this produce for long term and inconvenient. Jayco needs a much better quality control before leaving factory.
... Read moreWe don’t want to use our van due to the water leak over the sink the sealing is already bubbling and it’s safe in a shed we just don’t feel comfortable using it in this weather it’s booked in at the end of February and apparently a big job great,
Jayco Peguin outback...
It rusts, It leaks, It fills with dust when on dirt roads, and it falls apart on corragated roads.
But its cheap compared to anything else on the market.
Ohhh and I almost forgot..the wind up cables break.. twice in 3 years. Thats a 200 kilo roof the cones crashing down as fast a lighting.. I was very lucky not to loose my fingertips, but they were very sore and brused for 6 weeks. And jayco's lifetime warranty of the roof system only applies to the original owner, so if you buy it second hand you can forget it.
Disgusting Behaviour towards customers.
I witnessed the most disgusting behaviour towards another human being I’ve ever seen at Jayco Nowra on Friday 05/11/21.
To treat another human they was this lady staff member did was appalling, you should be ashamed of yourself.
You could have approach these people and spoke to them in private instead of abusing, yelling at them and telling them to get out!!!
This Covid have gone too your head, that poor man, as he left he was so upset.
I believe his daughter stayed and was fully covered. There was no need as he had, had the vaccine and if you
Hello John, thank you for reaching out to us regarding your recent experience at Jayco Nowra. So that we can look into this further, please send your information to [email protected]. Jayco Customer Relations Team
Very poor quality and workmanship. Cheap and nasty. Huge disappointment.
Extremely poor workmanship and quality. Several warranty repairs already and the van is only 3months old. The roof is leaking due to poor workmanship. Waiting on advice as to what Jayco will do about it. Bed for midgets, not even double as described.
If I could I would return it for a full refund!
Not feeling confident about setting off on a big trip. Extremely disappointed. Would not recommend Jayco at all.
Don’t buy a jayco
Please don’t buy a jayco van ! We bought a Jayco bush lark with a lot of extras, once we bought it after our first trip we had 32 defects on our van . We could t get anything fixed while on the road through jayco representative company’s and jayco head quarters wanted nothing to do with it . To sum it all up our trip was ruined, we had to cut the trip short due to extremely poor manufacturing of the van and the stress it caused on myself and my family was absolutely disgusting. They will promise you everything at the end of the day and take yo
... Read moreur money with ease but after that your on your own . We have now after months sold the van back to the company we bought it off at a loss as we knew trying to get our money back was not going to happen . If this helps someone into not buying one of these vans I feel like my job is partly done !
Jayco Water Damage
We brought a 3 year old Jayco Stacraft 18.5ft Caravan in 2018 - recently the wallpaper started peeling of the wall cracking looks really bad - it was water damage what ever waterproof sealant Jayco used - it did not last more than 6 years - The cost to repair $25,000
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Absolutely disgusting experience Jayco Sydney
Absolutely appalling service, they have actually destroyed our brand new van when it went in for a service we are absolutely devastated, they had our van for 94 days charged us $661.40 and delivered it back on the 94th day absolutely destroyed and didn’t even supply us with a receipt, the workmanship is actually disgusting, the staff are rude and make you feel like a pain asking where your van is.
Our $80,000 pride and joy has literally been destroyed by this joke of a company.
It is so disheartening to receive this kind of after sales service from a company that so called “prides themselves on customer satisfaction”
DO NOT use these clowns they are thieves and take clients for granted
Alex & Wayne
- +15
18 Months, no luck
I purchased a brand new Jayco Eagle Outback Camper in November 2022 from Page Bros in Seaford. The camper presented quite well aside from the poor looking roof sealant and a few random staples and screws visible inside which I sorted. The first trip away saw some very light rain and a rather annoying roof leak in one corner, contacted Page Bros and had that roof corner resealed under warranty. A couple of drawers faces have fallen off which I have re attached myself, the front boot lid was replaced by the dealer due to being warped. One alloy w
... Read moreheel has been replaced due to poor quality alloy having a pin hole in the actual rim. The door hinges have been replaced due to the door nearly falling off. The camper has been back to Page Bros 3 times to have the roof resealed which still leaks and as a result has damaged the inside of the roof and caused the canvas to go mouldy. The last time I took it to Page Bros the service manager actually recommended I take the camper to another company for repairs. 18 months after the first leak, its currently sitting in a Caravan Repair centre local to home where it's been for Bout 6 weeks. It currently has no roof and no canvas due to damage done from the leaks never been fixed. Hopfully the repairer who has it now does a better job than Page Bros. Im currently stuck with a camper which I have needed to sell due to a change in circumstances but because of the poor condition of the internal roof and canvas I cant. Jayco and their service department leave an awful lot to be desired in terms of quality control and customer satisfaction. The camper does tow ok and is, almost to much point fit for purpose. Can you sleep in it, yes, if it's not raining and If you spend a heap of money on mattress toppers and because the mattress's as fitted from factory are absolute rubbish. Will I buy another Jayco product, absolutely not. I can't wait for this whole ordeal to be over.
Waited Seven months for Bad Product and Bad Service
Started off when salesman kept telling me that could not have items that were in the catalogue of options.
Eventually another salesman stepped in and told him that he was looking at wrong years catalogue.
Sales Manager for Adelaide Jayco stepped in after I eventually got a response from Jayco Head Office after numerous emails and phone complaints (All head office wanted to do was tell me to go through the dealership).
Sales Manager promised me the world, obvious now that his view of the world is his pay-check and broken promises.
They had the van for a whole month before they asked me to come in for a hand over.
I won't go into lots of details as a picture is worth a thousand words.
... Read more There is a rust on the A frame of the chassis. This must have been there before the build of the caravan was started and must have been seen by at least 10 people before I collected the van. An Anderson plug and cabling was installed by the "factory trained technicians" besides the plug being incorrectly assembled they also disabled the battery management system and the install was no way professional. I ordered a TV mount with the package, this was never installed even though I paid to have it installed. Ordered a reversing camera, when I did the pickup, they were not aware that they had to install the components in the tow vehicle which delayed the pickup by an hour. The reversing camera wiring was not properly secured. The grab handle light did not work and they wanted me to drive 120km return trip to replace that and not do any other work. Blinds do not lock in at the top position, cupboard doors do not open easily. No dust cap on spare tire even though it sits face up in its cradle. Trying to get first service was told that I would have to wait to end of January 2022. However did get an email stating: "We are more than happy to see your van for its 1st Service and minor repairs on the 29/10/21. However due to the fact that you have quite a few concerns, we will need to assess each concern and determine the appropriate action required, which will take some time and potentially we may need to order parts." Do not even trust the dealer any more and have booked a service at an agent 200km away which will take less time to get there (takes up to two hours to get to Jayco Adelaide) and I know they will actually do the work.
Service above and beyond
I have recently bought a Jayco Journey from Brisbane Camperland after reading many reviews, some not so good, I decided to take the plunge.
I did expect some problems but also hoped they would be fixed. When it came time for the first service I had 10 minor issues needing to be resolved. As I lived in Ipswich I took it to the local Jayco service centre, of the 10 issues they fixed 8 of them but the two I really needed fixing were not, I should have checked, one looked to be fixed but they only did a temporary fix and came back later, the other
Hello Ray, thank you for sharing your positive feedback. We are glad to know that you were able to gain assistance when required, through our national network of repairers. We hope you enjoy many adve
... Read morentures in your Jayco Journey. Jayco Customer Relations Team
Warranty & Repair not worth the paper its written on
New Pop Top Journey May 2020, came with faults, as expected, Definitely No Quality Final Inspections Done but 15mths later still ongoing, Some things fixed but not after continually arguing for repairs including leaking roof, solar never connected, 12v TV socket in wrong place, TV bracket almost on the bed,Roof collapsed causing a faulty awning to become jammed and snapped off, Jayco will not repair, want us to claim insurance, Insurance Company waiting on Lock down to be released so they can clarify that the repairs to awning and Caravan were
... Read morecaused by roof collapsing and faulty awning which snapped off less than 12mths old at the time. The Warranties are not worth the paper its written on, all they want is your $$$ after that its a uphill battleHello, Thank you for reaching out as we would be happy to assist you. Please send the details of your inquiry, including the chassis number of your RV to [email protected] so that we can reply to you more fully. Jayco Customer Relations Team
Gobbled off
Well I have a problem with the way your problems don't matter .they got your money. 20 words see what $$
... Read moreHello George, thank you for reaching out as we would be happy to assist you. Please send the details of your inquiry, including the chassis number of your RV to [email protected] so that we can reply to you more fully.
Jayco silver line $ for buck
I have a 2017 Jayco silver line van
I have had a couple of minor issues
Other reading a lot of the previous reviews some people complain about things they could fix themselves, maintenance is everything when owing a van
Even $120 k vans have the same problems
I have had 3 new Jayco vans and very happy for $ for buck
Alan Keith Brisbane
Jayco has always given me great after sales service, but I always deal with the suppliers warranty
Jayco repairs
I took my 2014 Journey to Jayco Canberra to have two lights and a non functioning gas burner on the cooktop repaired. On collecting the van, I was presented with an invoice for $992.77. Parts accounted for$172.80. That left $819.97for labour to fix 2 lights and a gas burner. I would hate to have to pay them to build a house. The invoice was immediately reduced by $500 by the service manager on my refusal to pay, and mention of the A.C.C.C. These people are absolute bandits, I would not go near them again which is a shame as I bought my caravan new from them in 2014
... Read moreHello Mickey D, I am sorry to learn you have had concerns with Jayco Canberra and retail repairs conducted by their service department. Please note, Jayco Canberra is a separately owned business to Ja
... Read moreyco Corporation and provide their own pricing. Jayco Customer Relations Team
Nice caravan spoilt by poor waste water plumbing.
Picked up our Jayco Journey 22-6-3 Out back June 2021 from Watson's Coffs Harbour along with a friend who also bought the same caravan. Both parties have the same issues, waste water will not drain away the pipe work underneath goes up and down over the chassis members. Any fool knows except Jayco that water will not run up hill. Future buyers beware.
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Hello John, thank you for reaching out to us again. As advised when contacting us via email, please bring this matter to the attention of Jayco Mackay as you have advised you have your first service b
... Read moreooked with them. Jayco Mackay will assess your concerns and rectify as necessary. Jayco Customer Relations Team
Jayco Journey Outback 12 month old
Just over 12 months old and only used once the roof needs to be replaced water damage 2 windows are cracked..We asked Jaco for a replacement but been told no they will have to take off the roof and do major repairs. Now we will have no caravan for months and mould still behind the walls. My wife is suffering from MS and mould will definitely harm her health. I can’t understand if the van is structurally unsound and the roof is ready to cave in, why they can’t or won’t replace it with a new van? This is a major repair and not a minor issue. People please be aware when considering to purchase Jayco. It's a self regulated industry and it needs to changed
... Read moreHello Theo, thank you for reaching out to us again regarding your caravan.
Your caravan has been inspected by a Jayco dealership with advice that repairs can be easily and thoroughly completed althou
Nautilus Hot Water System in my 2020 19ft All Terrain, maximum selectable water temperature 50C, entirely unsuitable.
Unable to set water temperature higher than 50C. The rest of the van is great. This needs to be fixed.
... Read moreHello Josh, thank you for contacting us. I am sorry to learn that you are not happy with the Nautilus Hot Water System in your 2020 All-Terrain caravan. Jayco appreciate customer feedback as it assist
... Read mores us in continually improving our customer service and product range. Customer Relations Team
Terrible quality
Picked up brand new caravan from dealership at 4pm drove home at 80kms per hour 2 hours away. Pull up at home to discover that the awning pole was broken and just flapping around!
Hello Zoey, thank you for contacting us. Thank you for taking our advice when you contacted via our webpage. It is my understanding that you contacted your selling dealership who attended onsite to as
... Read moresist you straight away and have this concern rectified. Kind Regards, Customer Relations Team
Best experience from sales to delivery
Jayco Journey Outback 19ft bunk caravan
Sales staff at Brisbane camperland are amazing. Caravan perfect and just what we ordered
Silverline absolute dud, awning broke on two caravans both silverlines company denies their fault
Jayco sold us a new caravan we put a deposit on, stating it was the only one available until later this year. We have had problems with the one they provided on the first three outings from faulty wiring, roof leaks, sink leaks, fault wiring again etc. The hand over was also with faulty wiring. We later look at our photos taken to see that the caravan was not the same. They installed the outdoor shower and TV bracket like the one we bought. The awning broke on the next outing in 20 km/h winds. They are useless with customer service. We want our
... Read more money back and have lodged a claim with VCAT for starters. I have sent the details to A Current Affair and will tell all that will listen. They gave us a caravan we did not purchase. When the awning broke only one other caravan broke their awning another Jayco Silverline, they are happy to make a statement as the break was in the exact same place due to what looks like cheap Chinese steel. We will be getting this analysed to see if it meets AS, a fitter and turner of 40 yrs told me it was cheap steel, it looks like honeycomb on the inside not pressed steel. Jayco denies it as a fault, reading the forums it should be recalled. Shame!!!Hello Scott, thank you for sharing your disappointing experience with your Jayco RV. We are not aware of your particular situation as it appears you have been interacting with the Jayco dealership fr
... Read moreom where you purchased your RV and we assume your application to VCAT is also against the same dealership. If you would like our assistance please send detailed information, including the chassis number of your RV to [email protected]. Customer Relations Team
Not much help
The glass section of our door on a Silverline shattered whilst driving.I told Jayco I was in Port Hedland. JAYCO advised us to go to our closest dealer. 1700kms away. Not covered by warranty. Contact your insurance. All locking points still there showing it had been correctly stowed. No reply from customer service after pointing out that since door on passenger side it was improbable that it was stone damage.
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Must add that dealer at least gave us the name of someone in Broome that could grip.
Hello Jack, thank you for reaching out as we would be happy to assist you. Please send the details of your inquiry, including the chassis number of your RV to [email protected] so that we can reply to you more fully. Customer Relations Team
Problem fixed. Three weeks for you to respond left us with no other option but to fend for ourselves. The door problem is more widespread than you realise especially with an outback model. Your dometi
... Read morec supplier was of no help denying any problem whilst supplying plenty of replacements. Good business plan
will never buy another jayco
Ordered the first one in jan 2020 eagle ob. delivered 3 months later. go to do the handover and the air conditioner was the wrong unit. They tried to say tuff luck in the contract it just says air conditioner no specific brand. unfortunately for jayco in the contract it had the newer model stated. They said it cannot be changed so they built a new one. another 3 months later got the new eagle ob. set it up in the backyard had a leak in the roof straight away. Jayco stipped a screw that holds the bed end flys on so water just trickled in. back f
... Read moreor warranty to fix it. get it back first trip away another leak in the roof where the silicone wasn't done properly. back for warranty again. all going ok for a couple of months then 4 out of 6 screw heads snapped on one of the bed slide rails, looked on the other bed and i only had 1 screw remaining on the slide rail. rang jayco to get it in for warranty for a third time was told 6 months wait, so just fixed it myself. not a mention all the left over silicone on the bench and the metal swarf left everywhere for handover.Hello Steven, Thank you for reaching out as we would be happy to assist you. Please send the details of your inquiry, including the chassis number of your RV to [email protected] so that we can reply to you more fully. Customer Relations Team
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Dear Joe
... Read morealthough opinions do not always represent the facts.Your comments are disappointing because they are a misrepresentation of what actually happened with your van and with Watson’s Coffs Harbour. We acknowledge you are entitled to your opinion