Jeenee Mobile Questions & Answers

When is your network going to be working again as I have 2 phones that cannot be used and I do not have a landline. I live in country WA. 02/12/2019 Thanks, Robyn.

hi,if i go on the 12 months contract and once the 12 month has expired and if i decide to change providers do i get charged for porting and if i purchase a plan when does the plan commence,once i port my number?

I find the following extract from the CIS very confusing. If payment is done via Direct Debit (automatic, I presume!!), how can you be sure that payment is made prior to due date and not on due day? Hope a Jeenee representative can answer my query. Thanks.

"Payment processing fee
This plan must be paid via Direct Debit from a nominated credit card. . . . . . . . . . . . . . . . . . . . . . A payment processing fee of 1.06% is applicable for all payments made via Mastercard or Visa. If you pay your invoice prior to the due date by Mastercard or Visa no processing fees will be charged. . . . . . . . . . . . . ."

Hi there, If I port my current number from Jeenee to another provider, how does Jeenee charge me if I only use 1 or 2 days in the last month as it takes time when transfer the number.

Hi how quickly does a sim from jeenee take to arrive after ordering? My postcode is 2250.
One company I have used, the sim was received the next day after ordering and one sim 2 days, however, another company I ordered from previously took a week for the sim to arrive and after 4 days their system is still not working to even activate the sim (this is even after several calls, they have said they have system issues so even they can't activate on their end.) As a result I am going to tell them to disregard the sim and I am going elsewhere. I am now in the predicament I need a sim urgently. I don't want to wait another week just to receive one. I am interested with one of your plans and I have 2 sims that are needed, but I also need prompt service. Thanks

Hi, i'm currently on a vodaphone plan that ends this month. I would like to keep my number when i change to a new contract and was interested in one of your plans, the $22per month 15gb data per month, is this possible to sign up and keep my existing number?
thanks Jarryd

Hello,

I am currently on the "$25 Pennywise SIM 10% off" plan so I usually receive a bill of $22.50 per month. However, I was charged an additional $15 for 'Payment Dishonour' for my August invoice, which I was not informed about in the SMS I received to pay the bill (This is because I was not aware that I had insufficient funds in my account then, but I transferred the money over to my account after that SMS and thought that the bill would have been automatically charged to my account again due to auto payment set up). A few days later I received an SMS stating that the payment has not yet been made, and that I need to make the payment to "continue using the service avoid suspension".

I went to the website and figured to just make the payment there but had the additional $15 fee in my invoice. I have since messaged your team 3 times to resolve this but have not received even one reply.

Was told to PM you in your response to my review so hope this matter can be resolved ASAP.

Hi i am looking at signing up with Jeenee Mobile Sim on the seniors deal. I phoned and asked if I am able to select my own phone number with a 1955 in it and the lovely gentleman on the phone said someone would call me back to let me know of this possibility. I am still waiting for a call after 2 days. Any ideas?

Hope to hear from the company.

Hi there,
Is it possible to upgrade a plan during the contract period? I have teenagers and their data requirements are are only going to increase.
Thanks.

Hi.
Can Jenee mobile representative confirm if they can price match mobile sim pack only deal by other teleco providers.
1. Dodo $30/month for 30gb on a 12 months contract.
My contract with jenee runs out next month

who do you use....... telstra ? optus ? vodophone ?

Hi Mitch, i am a real novice at this kinda stuff, but regularly go over data on mu Optus contract. Could I possibly get a prepaid data with this Jeenee Mobile company and that would give me like 50gb for $54 whcih would be great if it works? For the time being I only want it for data use as I would keep my number and optus sim for calls until the plan runs out ion August. Appreciate your input if you have time, Gav

So jeenee data is 3g ?

Has anyone sent an enquiry through the online contact form and actually got an reply? As I sent 3 enquiries the last one about a week ago and I still haven't got an reply to any of my enquiries. Even those the website claim you get an enquiry within 3 business days.

I'm moving from Sydney to Albury in early February. Naturally there will be a lot of changes to be made. One very important one is my mobile carrier. Having experienced mobile problems over time with my carrier ( Telstra is the only reliable carrier in this area and it's too expensive for a pensioner), I was really excited to have found, purely by accident) Jeenee. Not only do the prices appeal but also the many recommendations for service and reliability.
HOWEVER, I'm concerned as to how Jeenee operates in a predominantly rural area.

PLEASE CAN ANYONE HELP/ADVISE ME AS TO JEENEE'S POTENTIAL TO SERVICE MY AREA?

Many thanks
Beth E

I'm looking at $35 plan do you start to get billed when you receive your sim and active it or when you sign up?
Thanks

On an average, how long does it take for the SIM card to arrive?