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Reviews

2.9

236 reviews
5
(79)
4
(26)
3
(10)
2
(26)
1
(95)
  • Value for Money
    3.4 (32)
  • Plan Type
    • Post-Paid Sim Only (17)
    • Pre-Paid Sim Only (16)
  • Customer Service
    2.9 (32)
  • Local Reception
    4.1 (24)
  • Transparency
    3.1 (32)
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Tim

TimSydney

  • 3 reviews

Bad customer service

published
1 comment
Jeenee Mobile
Pete S.Jeenee Mobile
Review Queen

Review QueenSydney

  • 19 reviews

Great, but check your bill.

published
1 comment
Jeenee Mobile
Pete S.Jeenee Mobile
Big Kev

Big Kev

  • 4 reviews
  • 2 likes

One of the worst company's I've ever dealt with

published

I can only warn you .Do not get involved with this service .Their customer service is non existent .No one ever picked up the phone in all my attempts to contact them, any messages left via the homepage went unanswered .They started to bill me even before I received the sim .When I cancelled the service they refused to refund my money .
I can only assume all these positive reviews to be fake or friends of the owner

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

Hi Big Kev,
I would be happy to take a look at your issue if you'd like. I can assure you that we do answer the phones. Please DM me and I will look into the issue for you.

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Mr J M

Mr J MClayfield

Discraceful customer service

published
2 comments
Mr J M
Mr J M
Jeenee Mobile
Pete S.Jeenee Mobile

3 services no issues

published

I have 3 x 12 gig plans with Jeenee and have never been charged for extras except when the kids go over their data. I have called the support center a few times without too much of a wait and it was good to speak with someone I could understand and knew what they were talking about!! I also like that give back to the community.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

Thanks for the review. It's good to hear from a happy customer

Mr Promo

Mr PromoSydney

Very Happy

published

I have been with Jeenee for over 3 years. Have changed phones a few times, and needed to get new SIM cards, which was a really easy process! I love listening to my friends complain about Telstra annoying them. I just tell them about Jeenee, and hope they make the change. Would have to be the lowest cost plans, without signing up to a long term contract.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

Thanks for the great review. It's fantastic to hear from a long term customer.

  • Verified customer

No regrets

published

I have a pre-paid plan with Jeenee; it costs me $19.90 per month, and is more than adequate for my needs. I was paying $40 per month for the same call and data allowance with another provider. Being with Optus, coverage is great.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

HI Lin,
Thanks for your great review. We try to provide the best value SIM-only plans in the marketplace. Glad we're able to save you some money.

John

JohnGreater Melbourne (Metropolitan), VIC

Never a problem

published

Never had a problem with the network or the few times i rang them they answered my call in a few minutes. Money goes to a good cause too.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

Hi John,
Thanks for the great review. We run an Australian based call centre - (based in Parramatta not overseas). Glad to hear that you're happy.

Notice how happy people don't write reviews?

published
1 comment
Jeenee Mobile
Pete S.Jeenee Mobile
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Dont do this to yourself

published

Guys, anyone trying to switch to jeenee, pls pls pls pls dont. They keep charging me 10 dollars more each month. I tried to call them, waited at least 40 mnts on both occasions, never got through to anyone. They dis not reply to my messages in facebook or website email. Its a total dodgy company. Save yourself and thank me later.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile
Rainy

RainyMelbourne

Challenging Customer Service

published

No customer service outside business hours,
lost my phone a week ago Friday, service personal only available between 9-5, expect long wait times on hold.
I have rang several times this week following up related issues put on hold for long periods every time.
Rang at 4.50 Friday afternoon they put me on hold then hung up at 5pm.
Replacement sim took a week to be delivered still unable to access my message bank.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

Hi,
I am sorry to hear that you have had these problems reaching us. I would be happy to follow this through directly (if the issue has not been resolved). Please DM me if you need anything followed up on.

Excellent

published

Signed up early this week on the BYO sim plan. 10gb internet, unlimited calls, texts for under $25 a month. Called up to a customer rep (a local, only 5 minutes wait to respond) about how soon it will take to port my service from my previous mobile carrier, the rep said it would be all done in 20 minutes. True to their word, it took under 20 minutes. Happy with my connection, cost and service so far.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

BEST MOBILE COMPANY FOR AUSTRALIA

published
1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

Thanks for the great review. We really do try to provide the best value and service that we can. Our Parramatta based call centre staff will really appreciate the kind words.
Thank you!

Bhav

BhavMelbourne

  • 4 reviews
  • Verified customer

Hassle free, perfect service

published

Absolutely comparable with any other networks in the country, porting was easy az, and so is the service so far. Have been with Jeenee for well over 6 months now, cost effective as well as reliable network service provider for both voice and data. Contact to customer service can be challenging at times, as I have tried considering other plans and wanted to discuss some Qs I had, but was on hold for so long and had to hang up in the end.

1 comment
Jeenee Mobile
Pete S.Jeenee Mobile

Thanks for your review. There are times when our call centre can be swamped (Monday mornings are usually busy). Let me know by DM if I can help you out with any questions that you might have.

Johno425

Johno425

  • 7 reviews
  • 2 likes

Good service

published

Excellent value for money. $22.50 unlimited with 6gb data. Month to month contract. Was paying $60 with Telstra for 3gb data. Number porting was easy and hassle free. Jeenee mobile are very transparent with their terms and conditions (unlike other companies) I have not called customer service so I cannot comment on that but overall I'm very happy. I have no plans to leave any time soon

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$22.50 month 10GB unlimited calls and text.

published

Great plan, 12mnth contract, easy to swap over, no issues at all.

$22.50 month 10GB unlimited calls and text. GREAT

Cinderella

Cinderella

  • 2 reviews

Cannot recommend. Nothing but problems

published

Ended up costing me more overall because of additional costs. Difficult to get in contact with them as they are only open during business hours, do not reply to enquiries sent on their website and take a long time to answer phone calls.

Very happy with my plan so far!

published

After reading some of the reviews and problems people had experienced with Jeenee, I was a bit worried about switching, but their plans were better value and they had an overall better rating just than my previous provider Vaya.

I have been with them for 3 months so far and everything has been very good. I didn't have any problems porting my number across and have had no billing issues, even after I had to update my credit card details.

Admittedly I haven't had to contact customer service, so I can't report anything there, but I suppose you get what you pay for.

Overall very happy with Jeenee.

Honest review of Jeenee

published

These are the issues that occurred during my time with them. My plan was post paid and competitive compared to others but the company is dodgy. Uses Optus network.
- Gave my number away to someone else. This person requested sexually explicit photos of my partner.
- Made it difficult to change plans.
- Automatically changed data settings without any knowledge on my behalf.
- Takes over an hour to speak to anyone there. It also took half an hour to speak to someone in person in their office in parramatta.
- Their marketing states they help disabled people. But it is obviously a tax right off. They are taking advantage of these poor people and should be avoided.
I wish I saw a review like this before I signed with them.

Daniel

DanielSydney

  • 8 reviews

Best value for my money prepaid

published

The point of differentiation for me is the $300 of free international calls a month - this is not limited to certain countries.

Strangely Optus do no offer this (Jeenee used the Optus 4G network.

Page 4 of 12
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Questions & Answers

Robyn B

Robyn Basked

When is your network going to be working again as I have 2 phones that cannot be used and I do not have a landline. I live in country WA. 02/12/2019 Thanks, Robyn.

No answers
bernie

bernieasked

hi,if i go on the 12 months contract and once the 12 month has expired and if i decide to change providers do i get charged for porting and if i purchase a plan when does the plan commence,once i port my number?

3 answers
dmg
dmg

If youre out of contact, like most providers, there should be no fee to move elsewhere. Once you have the new sim from the new provider I would assume the plan stays straight away.

Jeenee Mobile
Pete S.Jeenee Mobile

Hi Bernie,
Once your 12-month contract has expired, you can choose to stay on your existing plan, move to a newer in-market plan with us =, or to port out to another provider. As long as your contract has expired there is no cost to do any of these options.

Ravi
Ravi

Hi, I did exactly above and ported my account after the contract expired. I also did exactly as your site states on its faq (do not call you to cancel the account if you are having your number ported). My number was ported but for the past two months I keep getting charged. Ive not been able to get through to customer service. Could you please let me know what I can do.

Edwin T

Edwin Tasked

I find the following extract from the CIS very confusing. If payment is done via Direct Debit (automatic, I presume!!), how can you be sure that payment is made prior to due date and not on due day? Hope a Jeenee representative can answer my query. Thanks.

"Payment processing fee
This plan must be paid via Direct Debit from a nominated credit card. . . . . . . . . . . . . . . . . . . . . . A payment processing fee of 1.06% is applicable for all payments made via Mastercard or Visa. If you pay your invoice prior to the due date by Mastercard or Visa no processing fees will be charged. . . . . . . . . . . . . ."

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