I cannot recommend Jeenee enough!!

After years with the big dogs, I had enough and found Jeenee. I pay $100 less a month than I did on Telstra, I never go over my cap and the customer service is always great. Sometimes you have to wait a while on hold, but the service at the end of the wait is always top notch so I don't even care. I try to get everyone I know on Jeenee.

Amazing how quick the response is on this site from the company rep, yet every one of my emails is completely ignored. OK so i got it wrong about the billing, i thought I had qualified for some data bump up promo and thought I was overcharged, turns out I wasn't. This could have all been explained to me months ago in my original emails, but no I'm left frustrated because all my queries are ignored. So I finally left the service provider and as soon as I write a review here, miraculously, I get a reply within the hour.

Was with this carrier for a couple of years. In the end I got fed up. They're just a shell company with a buggy website and absolutely no support. They over charged me and I couldn't contact them at all. Emails are completely ignored and their phone just keeps you on hold forever. They're just out to make a buck from unsuspecting customers. AVOID!

Signed up for second time.Sim card took a little long to get out but got here (7 days W.A).Had small issue with signing into account however customer service on Facebook very helpful and fixed the issue promptly.Only small issue is the hours of contact center if you have a problem outside these hours as I did, however if you take into account of the value of the packages and the charity they provide its value plus.

I have a phone plan with Jeenee. No real issues. Great value for money and I like that they support disabilities. Understaffed support centre but if you call outside of the lunch rush (say 11.30-1.30) you'll get through to someone based in Australia who can help you. Overall good!

Coverage is pretty patchy in the country. Simcards only hold 100 contacts. When i quieried this they said all sim cards are like that . Which is not true . I had over 250 contacts on my vaya sim . But didnt notice until id already thrown my old sim away . So annoyed .

Well can't comment on coverage as still awaiting Sim card tried calling customer service you wait 3/4 hr then get idiots that can't explain what you want all smoke @mirrors they don't answer emails or send them to tell you things basic bad service when it finally arrives will look elsewhere will only stay 1month the regulator should tighten up the shonky telcos they are all the same not happy still waiting for supervisor to ring that's takes 48hrs so l was told be aware of this telco

I never write reviews, but I am quite disappointed by the customer service that I never received from this company. Tried a few times to call but was put on hold for more than 10 minutes
Very good data but do not expect to obtain a response if anything goes wrong with your plan.

Their online services/app need updates/fixes, and probably a bigger support team and having to turn off auto top ups manually seems a bit opportunistic. But for such good value and fact they donate to those with disabilities should be enough reason for you to look past any minor issues and accept they're a small business doing good

Jeenee Mobile is a dodgy company... We receive a text every month when the data consumption is around 50% and the next around 75%, text arrives in 24 hours or less.. If 25% is consumed in 24 hours or less how come the rest 75% lasts for 29 days..

This is happening for last few months but I have a proof for last 3 months, since I have change my phone.

I hope this feedback helps someone out the.

I have a few online stores from the comm3ents ive seen on here most ppl are wingers hard to please ppl these days

Just joined Jeenee mobile. Received Sim card in the mail today and activated and ported number with a previous provider within an hour. That is impressive. Seamless change over without any hassles. Well done Jeenee

I've used this product for more than 6 months now and have had no issues with it.

Everytime I call the support, I get put through to their Sydney call centre. The person on the other end of the phone has always resolved my problems immediately.

I signed up on the $22.50/m contract which gives 6.5 GB and unlimited call and credit.

The online system is easy to use an set up. I pay in advance, they add it to my credit, and I never get over charged.

Recently they added a few when you change contract, that is the only downside.

Jeenee IT department need to fix asap. Unable to contact Jeenee as closed until business hours, Monday 09:00.
Giving 1 star as this is poor IT security & should not happen.

I've been with Jeenee for a long time and have 5 services with them.
I put the whole family on Jeenee due to their commitment to helping others
When i joined 5 connections resulted in a donated service - I helped somebody
If the kids went over with the Data, I paid the high cost rather than looking for a cheaper provider as I knew it was helping someone.
The Staff (employed In Australia) were and still are brilliant but have been abused by the workload placed upon them.
They currently advertise over 200 donated services (21/09/18) - What a Joke
It should be at least 10 times that.
Please focus on the people that need you - not the people the want a cheap deal

I never write reviews, but I am so astonished by the customer service I received (or in this case- did not receive at all), from this company. Called but was put on hold for 4-5 minutes to only have an automated voice tell me that no one was available to take my calls. Wrote in twice through the 'Contact Us' tab under the website concerning the invoice I received for that month and it's been 3 weeks but still NO reply to be seen. Good data but horrible customer service. If anything goes wrong with your plan, don't expect to get a reply from the team.

My phone got stolen so I had to get a new sim only to be hit with a $15 sim replacement fee... This is ridiculous a sim does not cost $15 to replace, every telco out there replaces it for free.

We have had several mobile phone contracts with Jeenee. They offer very competitive prices and their customer service is excellent and Australia based. Their billing is transparent and the one issue we had was amicably resolved with a trouble free refund.