I applied sim plan and canceled immediate after saw Google review. I have been waiting for refund for almost 14 days. Every times, when I call them, I need to waiting for long time to connect call. They say it will be refunded within today or tomorrow but never refund so far. I am not trust them anymore.

The worst customer service I’ve ever experienced from a mobile provider. We recently signed up 2 phones and will leave ASAP. Please be aware that they have no ability to work with the customer to resolve issues.

Really great value plans, starting as low as <$10 for unlimited calls and texts with 1GB data.
Reliable service. Any time I have had to talk to someone in the call centre they've always been really friendly and helpful.

I have had nothing but trouble. I can send text messages but can Not receive them. I have rang daily for the past 16 days to try and get this resolved but I cannot get a solution from them. Absolutely shocking service how can I get in contact with anyone. Would give zero stars if it were possible. Cheap and nasty provider stay away people

There is no Jeenee emergency contact or even online live chat support. It simply 'closes shop' after 5 pm, and on weekends and public holidays without some kind of back-up service for customers. I cannot believe how incompetent this organisation is and feel that it is totally unfair that it does not have a customer support system in place. Getting back within three business days (their policy) is unprofessional and unacceptable!

I have been with jeenee for a couple of years now and recently upgraded my plan with them. There was a slight hiccup in the transfer between plans due to a technicality so i called their support line and was only waiting a couple of minutes before a lovely operator fixed everything up for me while i was on the line. I cannot praise their customer support or ther value for money enough.

Perhaps you guys should extend your contact hours beyond 9-5 weekdays? It makes it impossible to call support after work ! Very difficult to get support.
Other than that the plan has no issue.

I have been with Jeenee for 3 years now, service great no issues calling them compared to some companies,had a minor issue with new sim card for wife but 1 call and fixed

Switched mobile phone providers recently to Jenee from iinet- almost half the cost and twice the data. Seamless transfer and quick and easy to get hold of. Optus 4G.
Recommend highly.

Been with Jenee mobile data service for some months. One actually gets to talk to a human when assistance is needed. Customer service is very good. Data service is consistent. Speed is acceptable.
Recomend.

I've received my first bill and have a question about it so I tried calling their contact centre multiple times yesterday but to no avail. The wait times for each of my call were over 8 minutes long so it's not really good for someone who's working and just trying to squeeze phone calls in between. I've sent an message via my account online and apparently their response time is 3 business days which is not very impressive in my opinion.

Used to be good. From hero to zero. Only 3G. They charge $15 if any issues with card payments,. They send no statements. The customer service over phone is minimalistic, impersonal and curt. System generated nonsensical autotexts. Faster you leave them for Optus who offer 4G and cheaper currently the better

Hi having been using this company for 2+ years have never had trouble with them, cheaps phone plans the only thing is that if they send a text to you ... it bounces back (unable to send) what is with that ????, Reasonable prices though my mobile is for only call/texts only as that is all I need.

As they use Optus in the background, the service is reliable.
Though on the rare occasion when I needed to contact them about setting things up to my preferences (shortly after initial signup), their communication was slow though (e.g. they started me on the wrong plan and I wanted to turn off voicemail, and block overseas and premium numbers). Since then I've been using the basic $9.90 plan and it's always been smooth and no issues. All good. Recommended.

Ordered a monthly sim, a Fairly easy transaction with reasonable delivery. After two months I downgraded the plan and they somehow managed to sneak me onto a yearly plan? After two months I canceled, they didn't say anything about an exit fee. One month later I get an exit fee of $164.00? I queried it with accounts, got through fairly quickly and spoke to a very nice lady who said they would halve the cost. They then went and debited my account for the full amount anyway. I don't like sneaky little fees but I gave them 1 star because the customer service lady was excellent.