If I could get zero stars I would definitely do that!!! I received my kitten about 4 weeks ago. They forgot to put my kitten's paperwork, blanket, etc in her cage. She was so nervous by the time I picked her up at the airport since she didn't have her blanket with her mother's smell with her. Two weeks ago they finally called me and said they would post the documents. After two weeks, I have not received anything from them. I called them today to follow up with this issue and a very impolite woman shouted at me and said I will get the parcel next week and they don't have any tracking number for what they may have posted!!!! They are not responsible at all. I will complain. Avoid these people.

Jetpets organised the travel of our 2 cats from Australia to New Zealand. Emily Wilkinson from the Melbourne office couldn't have been more helpful. She was an absolute dream who supported us the entire way and patiently guided us through all the paperwork requirements. Our cats are nervous travellers to say the least but they arrived safe and sound with no problems at all. The regular updates on their progress through the entire process also helped allay any fears we might have had. Thank you so much Jetpets for the amazing service

Jetpets was truly a pleasure to deal with, moving my cats interstate from Melb to Qld. On time pick up, very friendly staff, great communication and organised boarding as well, cages were clean and tidy, happy cats all the way!.. Highly recommended. Thank you Jetpets!., meow..from Norm and trickles.

Jetpets organised the transport of my 5 year old burmese cat from Perth to Melbourne efficiently and with care. They organised the flight within several days of departure, my cat was cared for from pick up to delivery and I couldn't have asked for better service. Thank you so much Jetpets!

Approached Jetpets to arrange Bellas flight from Adelaide to Perth which was done fuss free. Had no hassles at airport and Bella arrived safe and well in Perth. Thank you JetPets

Puppy never arrived due to weather and due to my remote location and the logistics to pick up the puppy I had to board the puppy till the next available day to pick up Jetpets extauted $60 per day to board even though a top kennel only charge $25 per day. What a scam.

Jetpets is an amazing and professional company that loves animals. Very kind, helpful and caring.
They provided me all the information and the help I asked for and they followed the process with the highest level of reliability. They took care of everything and gave me the security that my little cat was safe and happy. I highly recommend this company if you’re thinking to move your pet overseas. When Harley arrived in his new home was calm and relaxed.
Thanks Jetpets for helping us!
Alice &Harley

Thanks to JET PET for a wonderful caring services. Our dogs Bella and Sasha arrived well from Gold Coast to Norfolk Island. They were so happy and well looked after. We would highly recommended Jet Pets.

Fantastic communication worked out cheapest price
Always knew where our babies were and what was happening through emails and plane tracing
Highly recommend
And credit to Wagga qantas cargo handlers

From the start to finish jetpets ha she been amazing! From the delivery drivers who collect to the service center on both ends. The staff at jetpets go above and beyond what is expected I can't commend the enough!

Thank you all for all of your care and empathy in delivering safely, our 2 little vulnerable 10 week old kittens 'Cilla and Socks', from Sydney to Hobart. Many thanks.

What a wonderful services. So so helpful and caring. Our 8 week old puppy was meant to be picked up at the airport but we were stuck in bumper to bumper traffic because of an accident.. poor pup had been waiting for 1hr in the cage. The Virgin warehouse called Jet Pets and they picked up the puppy and took him to their transit lounge. Wonderful caring services. I would highly recommend them.

Just after Easter we used Jet Pets for first time for our 2 small dogs and cat-travelling from Adelaide to Hobart. Couldn’t fault any thing from time booked, to them being picked up from home address to when we picked them up at the airport!!! Great customer service right through process!! Would highly recommend!!

Jetpets were amazing from the time i made the inq to the time of final pick up of the 2 Cats travelling from Brisbane to Auckland NZ. They were very friendly and always informative of what was happening stage by stage. I would highly recommend their services.