They hadn't even approved my application after a month.

They have been running me around in circles for over a month wanting to get ridiculous amounts of private information from me including more payslips than requested on the website, and they wanted to call up my employer because they think I don't make enough money. I make over $3000 AUD a fortnight as shown on the last 4 payslips I provided them! They called me again this morning saying they want to call up my employer again for more private information and I just told them I want to with...Read more

Card offered a competitive rate of points and a zero fee offer initially but Service via phone centre is slow and painful - dropped calls, pillar to post etc with diff teams. Normally 20mins plus on the phone. Card was cancelled when overseas due to overzealous security concerns about transactions. Stuck in countries where they don’t have a freephone number to resolve and only support for SMS security ID checks which isn’t helpful in remote locations. Recently closed account and it shuts access to online account, send you letters with the $ fig...Read more

I have the basic Jetstar Mastercard, not the Platinum one in the photo to this article. They offered it to me after I joined Club Jetstar, with a bonus offer of 150 Jetstar dollars if I spent $1000 in the first two month.( I have already received that voucher and used it).

The card earns one Jetstar cent per dollar spent using it on non-government transactions. That's now twice the rate typically being paid by most Australian credit cards with say $100 to $160 annual fees, which usually give half a Qantas Frequent Flyer point or half a Veloc...Read more

Well did I got a nasty surprise when my Jetstar credit card statement arrived with almost 2k of double up purchases due to a system clitch that Jetstar was aware off but did nothing to inform their consumers or contact any of their customers to check their cards for duplicate transactions. When I informed Jetstar cards I was asked to lodge a dispute, the claim took one week which initially only approved 1 out of 8 duplicate transactions. The other transactions were approved only when I emailed them that I will be in touch with the ombudsman . I...Read more

Recently Jetstar MasterCard updated their website. It now shows a huge amount of information but DOES NOT SHOW YOUR AVAILABLE FUNDS unlike almost every other credit card account online. The site is so slow that often it will time out. Hopelessly slow even with the fastest connection. Their open portal must be tiny!

If you want some further frustration, try ringing the online help and speaking to someone in INDIA. Hopeless service!
Macquarie Bank don't listen and don't care. If you are looking for a credit card, avoid this one like the plag...Read more

Applied for a balance transfer of $7000 so I can cancel my other credit card. I earn gross of $2000 per week and have a good credit history. So I received the card after a lengthy application process and they had approved the card with only a limit of $2000 and wouldn't let me do a balance transfer of the $7000. So instead of helping me do a balance transfer so I could pay off my debt faster, I had two cards, one with $7000 owing and the stupid Jetstar card with $2000 available. So I called and they said they couldn't approve the $7000 transfe...Read more

I've had this card for years and use it enough to get about $800 worth of flight vouchers each year. It has been great value for money. The recent introduction of 2 Factor Authentication means that it is no longer possible to access my account online without receiving an SMS code. Because mobile phones are banned in my work area for safety reasons and because I frequently travel overseas, that system is unworkable for me and I am now locked out of my account. Other banks have provided key fob one time pin generators as an alternative but Jetsta...Read more

So the card service itself is great, card works fine, good fraud detection, it's when you need to talk to someone it all falls down, well to be fair its 50/50, I just got off the phone with a nice lady who I'm pretty sure was reading from a list on how to get access to 2FA, as soon as my exact situation was not on the list, its sorry you will have to call every time you want a balance. I'm currently overseas so that wasn't happening, eventually after being assured there is nothing anyone can do to get me access to my account and the best thing ...Read more