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Reviews

(115)
(9)
(0)
(4)
(21)
  • Customer Service
    4.6 (30)
  • Timeliness
    4.8 (30)
  • Job Satisfaction
    4.8 (26)
  • Rates and Fees
    3.7 (29)

Reviewer Photos & Videos


  • Verified customer

Great service

published

Came within 30 minutes of calling fixed and replaced leaking taps within 30 minutes..
Great stuff Allan will recommend to friends.



1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Lead, Thank you for your great review. A large proportion of our work comes from customers who have returned due to great service. We are glad to hear we were able to assist you with your plumbing issue! Jim's Plumbing 688949


Sam

SamDrysdale

  • Verified customer

Trouble with hot water

published

Jims plumber come out today on time, fixed trouble with hot water in house that another plumber had caused putting in new bathroom. Plumber found problem very fast was happy with outcome.



1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

We are pleased to hear you were happy with our service. Jim's Plumbing 686807

Jock

JockPerth

  • Verified customer

Excellent service

published

Called Jim’s Plumbing with an intermittent hot water fault. Leigh Mason (Jim’s plumbing Perth ))arrived promptly and he began with a thorough diagnosis. Leigh quickly ascertained the fault as a seized solenoid in my eternity hot water system & he gave me a few options for repairing the fault. Ultimately a new system was required. Leigh then organised interest free repayments for me and he collected a new eternity unit from the warehouse. The new unit was fitted and all testing & adjustments were done. The unit tested correctly & couldn’t be happier with the outcome. Leigh Mason was very professional and I would have no hesitation in recommending him to anyone needing plumbing assistance.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your fantastic review, Jock! We appreciate you taking the time to share your experience with us. Jim's Plumbing 686205



Jasper

JasperPerth

  • Verified customer

Exorbitant Price for a Tap

published

Contacted Jim’s Plumbing to replace a leaking laundry tap. Plumber quoted $590 to my wife as a fixed price to replace tap. Job completed in about ½ hour. After contacting Tradelink and finding out the tap cost $79 retail, we worked out that the labour and callout fee amounted to $511, which seemed exorbitant. We contacted Jim’s Plumbing and they credited us $150, which we accepted. Still ended up paying $440 for one tap! Won’t use or recommend them again.

3 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Jasper. We are shocked to see this review as when we spoke with your wife we advised that it was an invoicing error on our behalf and refunded the difference which she accepted. Jim’s Plumbing 681636

Jasper
Jasper
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Jasper, we have double checked this, and we can confirm that you have received the invoice the day after you requested. Thank you for your feedback - Jim's Plumbing 681636


Soni

SoniVictoria

  • 2 reviews
  • Verified customer

Blocked drain

published

Plumber arrived on time, actually came well truely expected time. Requested for a courtesy call before arrival and received the call as expected. Very professional and friendly.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your positive feedback, Soni. Jim's Plumbing 682027


Nadine

NadinePerth

  • Verified customer

Fantastic, efficient and friendly service.

published

We’ve had Leigh from Jim’s out twice now and he is fantastic. Really great friendly guy who provided a thorough, efficient and professional service and really knows his stuff. Next time we need a plumber we’ll know who to ask for. Thanks a lot Leigh.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your positive feedback, Nadine. Jim's Plumbing 677209


Brett

BrettPerth

  • Verified customer

Friendly and Professional

published

Quick, friendly and professional. The speed of the repairs was worth the price, the plumber was easy to talk to and I would definitely use this service again.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your review, Brett. Jim's Plumbing 677097


Chris E

Chris E

  • 2 reviews
  • Verified customer

Water main repair - near water meter. East Vic Park WA

published

My water meter was recently replaced by the Water Corp and the next day the pipe leading out of it was leaking. I was advised to call a plumber and then submit a claim to the Water Corp. My plumbing technician - Leigh M was very helpful in not only repairing the damage but letting me know what the deal was in submitting a claim to the Water Corp. He was extremely helpful and was very clear in explaining his repair and what I had to do.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your positive feedback. Jim's Plumbing 676122

  • Verified customer

Blocked Drains

published

Leigh M arrived on time. He was thorough and explained what was happening, and was quick to start fixing the problem. Would definitely use him again. thanks for coming out on short notice.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you, Kevin. We aim to have your problems resolved quickly ensuring your home is safe and liveable again with minimal impact to you. Jim's Plumbing 674836

  • Verified customer

blocked sink and drains

published

Leigh M arrived on time. Quick precise evaluation, excellent results, highly recommended. Talked us through the whole procedure and gave additional advice for the future. Friendly and efficent.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Kevin, a large proportion of our work comes from customers who have returned due to great service or referred customers. We look forward to taking care of your future plumbing needs. Jim's Plumbing 674706


Robert

Robert

  • 5 reviews
  • 2 likes
  • Verified customer

Jim's Plumbing - Toilet Drainage

published

Call out fee is $73( no time including)
1.5h Service and charged $445.
Plummer used the machine for an hour but they are charged 1.5h machine usage( since they were on site 1.5h)
These guys are not offering free quote plus job is not getting done properly.They left the pavers out.

Strongly not recommended.

2 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Robert. Can you please provide your job number so we can look into this further for you or alternatively please contact the office on 1300 068 480 to speak with a manager. Thank you, Jim's Plumbing

Robert
Robert

Here is the job number 673531.Regards


Nane

NaneHampton park

  • Verified customer

Good and fast service

published

The plumber came and fix my shower put in a new shower tap, did the job fast and im very happy and I recommend.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you, Nane! We look forward to taking care of your future plumbing needs. Jim's Plumbing 670870


  • Verified customer

MIsleading

published

I will not use Jim's Plumbing again as they clearly try to mislead people. I was charged a lot for a simple leak and then they said I could not receive the $50 refund because "Payment was not received at completion". Payment was made as soon as requested and could not be made on the spot as it was a rental. Clearly they just try and trick people. You have lost my business and I have 5 rental properties.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Kaz

KazHoppers Crossing

  • Verified customer

4th time used jims plumbing

published

Each time we used jims plumbing we have been impressed with. How quickly we can get a plumber. Always here when they say are going to be. And have been very happy with the work that has been done.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Kaz, thank you for your feedback. As an emergency plumbing company we strive to always have plumbers on standby who are able to attend to your call right away. Jim's Plumbing 665658

Doro

Doroperth

  • Verified customer

Excellent service

published

Very impressed, they were very quick to respond to my call for help. The plumber who attended was friendly and keen to get the job done. I would have no hesitation in recommending them to anyone who has a plumbing problem.
Thank you
Jim's Plumbing

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your positive feedback Doro! Jim's Plumbing 662993

  • Verified customer

Excellent Promo Service

published

Simon was prompt and provided an excellent service. Fixing a number of extra items that needed attention. Greatly appreciated. Will definitely use again.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Chris and Jes. We aim to have your problems resolved quickly ensuring your home is safe and liveable again with minimal impact to you. Thank you, Jim's Plumbing 662631


  • Verified customer

Toilet suite

published

Very happy with service and get time efficient. Explained every thing that was done. On time with estimated time given.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for your positive feedback Shelley. Jim's Plumbing 662396


Sue

SuePerth

  • 2 reviews
  • 6 likes
  • Verified customer

DISGUSTED

published
3 comments
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
Sue
Sue
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

  • Verified customer

Good plumber came out. Did a great service

published

The plumber came over, sorted out all issues that I was having with no hassles. Polite, great service. I would recommend him to anyone that asks for a plumber.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hi Josh. We really appreciate your support with sharing your experience. Customer Service Manager Jim's Plumbing 648051


  • Verified customer

Not Supportive

published

We were advised that we had two broken solar panels and that the cost would be $4500 to replace the panels. The plumber showed us how to turn the water on and off so as to avoid it leaking. But did not take it to the next step and turn the water off to the panels instead. A second opinion shows that only one panel is faulty and will cost a quarter of the Jim's quoted price. Not a quality service and no real understanding of the job at hand. Expensive call out fee.

1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

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