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Jura Impressa J9.2 Questions & Answers
7 questions from our users
Vladimirasked
My Jura 9.2 coffee select buttons don't light up. I have seen them flicker bright white, then they dissapear. What is causing this? I can not make a coffee selection. Any ideas?
No answers
Linda David jonesasked
When making a latte the milk comes from the milk nozzle but I have to move the cup along to the two centre nozzles for the coffee to come out into the cup The milk comes out from the nozzle but the coffee doesn't come out from behind the milk nozzle can you help me?
3 answers
Sorry I do not have your model but mine doesnt have to move the cup to make lattes . Hope you dont have problems as Jura will use anything to avoid honouring warrantee. Customer service is zero but happy to send a bill.
Maybe David Jones will help you with your Jura.
Jura A.JURA Australia
Hi Jeff thanks for responding as discussed in your review cockroaches are not covered under warranty as its user error not a manufracture fault.
Dear Linda, it sounds like a blocked shower head, please remove the drip tray, place your hand inside were the bin sits inside the machine feel up there is a flap please clean away all ground coffee and test the machine,
Kind Regards
JURA SUPPORT TEAM
This is blatantly very arrogant customer service team member Jura ever had. First you thank Jeff but sincerity is not there by how you end it. Secondly, clearly you do not understand Linda’s question and simply have your ‘advice’. Very laughable.
Linda David jonesasked
When making a latte, the one touch system does not work. The milk comes from the container but I have to move the glass under the two centre spouts for the coffee.
Can you please help me?
Best regards, David.
1 answer
Jura A.JURA Australia
Dear Linda,
thats very strange we havent seen this before could you kindly email a short video to [email protected] and we will have a look into it.
Kind Regards
Jura Support
Cochjukasked
Broke one of the coffee dispensing nozzles. Any ideas?
1 answer
Jura A.JURA Australia
Dear Cochjuk,
Thank you for your question, if you could kindly email a photo of the broken spout to [email protected] we can ascertain if the whole assembly needs to be replaced and needs to come into the workshop or just the spout which you can purchase and replace.
Kind Regards
JURA SUPPORT TEAM
Stewie Rasked
It comes up press rinse but then goes to fill system. The water tank is full but nothing happens. Any help?
3 answers
Jura A.JURA Australia
Dear Stewie R.
Thank you for your question, it sound like an air blockage caused by the filter please remove the water tank, remove water, remove filter and put hot water into the tank as hot as the hot tap will go. Place the tank back on with hot water and NO filter press rise button (please note it can take up to 20 goes) we are trying to pump the water through to remove the blockage.
Kind Regards
JURA SUPPORT TEAM.
Jura A.JURA Australia
Dear Stewie R.
Thank you for your question, it sound like an air blockage caused by the filter please remove the water tank, remove water, remove filter and put hot water into the tank as hot as the hot tap will go. Place the tank back on with hot water and NO filter press rise button (please note it can take up to 20 goes) we are trying to pump the water through to remove the blockage.
Kind Regards
JURA SUPPORT TEAM.
Have tried this but unfortunately no luck yet Will try again tomorrow thanks
glendennisasked
like a number of others on this page cannot make a hot coffee, have had to buy another frother/heater, is there a way of over coming this issue?
3 answers
Jura A.JURA Australia
Hi Glendennis,
Thank you for your question, if you could like forward you contact details to [email protected] I will email step by step instructions to increase the temp of the coffee.
kind regards
Kylie - Aftersales Manager.
Hi Glen dennis,
You can make individual settings with your coffee machine: as follows:-for hot coffee-On top of your machine press the "P" button then press "NEXT" then press "EXPERT MODE" then select "ESPRESSO" or latte what you desire-then press "TEMPERATURE ' and depress to HIGH. your coffee and lattes etc will be hot!..Usally the second cup onward's are hot-Happy Brewing-LUFORGE.
We don't bother that much with the frothier but we do put the milk into a small jug & just microwave for about 35 seconds for 1 person. We are just lazy but it works. After traveling through Europe last year we found that the coffee is never as hot as we have it in Australia . Also I have found the first cup isn't as hot as the second or third one
Robynasked
Have read the reviews on this machine but unfortunately for me this is the worse machine I could have bought!! My machine either says tray missing or empty tray all the time. Had it serviced twice by Jura and they say there is nothing wrong with it. Had machine for two weeks each time. Comes back lasts for awhile then the same thing happens. Have done everything possible with cleaning, etc. with the same result. Does anyone else have this problem and if so how do you fix this problem? I would never buy a Jura machine!!! As we all know how expensive they are.
3 answers
Have someone else insert the trays.
Jura A.JURA Australia
Dear Robyn, Thank you for your question and apologies for any inconvenience this may of caused, if you could kindly forward your contact details to [email protected] and I will be happy to look into this and resolve this for you.
Kind Regards,
Kylie - Customer Support Team Leader
Not sure if you still have this issue. I had the same issue but found a solution. Take out the tray and there are 2 metal sensors at the end of the tray. They must always be clean and dry. After a period of time, coffee grinds get caught at the back of the metal sensors. Try to remove them with a small flat screwdriver then clean properly. Also while the tray is removed, feel right at the back in the machine where the tray goes and there is a small slot where the sensors sits. Clean this with paper towel. This should fix the problem.
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