So glad we got an extended warranty. In 5 years it has just gone in to be repaired for the 6th time for the same problem. Just stops grinding. When it works makes a beautiful coffee but we must of got a lemon.

The coffee maker is really cool! The article https://milkfrothertop.com/jura-j9-review/ inspired me to buy. The coffee drinks are really delicious. The only negative for me - is not suitable for small countertops.

After a recent cleaning cycle the coffee went to the grounds receptacle. I have been advised that I have to get it to Newcastle & back to Manly (Sydney) .....If that had been the case when I bought it, I never would have bought it. Most other machines can be repaired locally or the company provides a free pick up & delivery service. I will never buy another Jura product again.

Great product, all in one machine. Easy to use, start up is quick, love that it grinds beans, very easy to clean. Small enough to comfortably sit on the kitchen bench. Easy to preset own preferences. Only compliant would be that it doesn't heat as hot as I would like but that's no big deal. Absolutely love the machine, is saving us heaps of money on our daily coffee.

I can not understand why Jura is having such a clumsy milk Froth system! To get a dissent foth almost impossible, more failure than success! Stupid no name 1/4 price espresso machines will much better. I think it is a shame to Jura to sell such machines. I hope somebody at your organisation will redesign the Milk Frothing unit!

Imediately after using, clean milk system (P button) clean water will suffice, cleaning agent every 2nd or 3rd day. Each day before 1st cup remove rubber piece on milk frothing unit (on top just behind dial). Rinse in warm water squeezing tip (if this tip is not clean your coffee will come out cold & flat).lastly sit milk container on a stand between 12cm to15cm high. Since using this method I have great coffee every time. I have two machines early J9-3 (nearly two & half years old) plus later model one year old I keep at my friends place. Enjoy your coffee

Purchased 11 years ago,never let us down. Great coffee, easy to use & cleaning is very simple
Handles a crowd quite well. I found customer service very good when it came up with an "error" and it was a minor problem.(just had to unplug and plug back in and was OK. Milk frothier also works great.
Hope if it ever dies we can replace it with one as good. Cheers

This is my second Jura unit. I upgraded from a Micro Ena 1. This J9.3 is on a whole different level. The coffee is strong tasting and It can sure take a workout. I do find the milk a tad warm and not boiling hot. However I believe a lot to heat is lost through a cold cup. I place my cup in the microwave for 20 seconds to warm it up prior to frothing milk. My J9.3 is up to 1500 count and touch wood has been fault free. A quality machine.

It makes perfect cappuccino, flat white - haven’t tried other fancy coffees yet. Taste just like cafe coffee made by a barista.

Easy maintanance - it cleans itself when needed and instructions for making coffee and cleaning is so easy - just follow the instruction on the digital screen.

It’s a very price coffee machine but worth every cent.

Love Love Love it!

Bought 11 months ago and feel in love with how easy it was to use. The front screen was faulty and the customer service we received was fantastic! Machine was back to us within 7 days with a new screen.
We are an extremely busy family of 6 and this machine has made life so much easier. We could never go back to what we had prior.

Love my coffee machine, so easy to use, with a touch of a button my steaming hot coffee is ready for me. Like always it does come down to the coffee you purchase to you but we make sure we always have one we like. The only complaint i seem to have is when its my turn to make the coffee, the water needs filling, the beans need filling, the container needs emptying.

Just bought one and it is absolutely fantastic. Makes better coffee than anywhere I have tasted. You must have a dud. t took me about 1 week to set it to my liking and now it works like clockwork. I warm the cups before making the coffee which is the recommended way anyway.

totally useless I wonder why it was dis- continued
coffee is just cold
should not have to put it in a microwave to heat up
company less than helpfull
the company does not appear interested in accepting any responsibility
for this machines failure
I have asked them what temperature coffee should come out at from the machine so far they have not bothered to inform me