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Reviews

3.4

76 reviews
5
(30)
4
(13)
3
(9)
2
(7)
1
(17)
  • Build Quality
    2.7 (3)
  • Value for Money
    3.0 (4)
  • Ease of Use
    4.3 (3)
  • Cleaning & Maintenance
    3.0 (4)
  • Noise Level
    3.0 (2)
  • Product is used
    • Daily (3)
    • Several times a week (2)
  • Consistency
    4.3 (4)
  • Milk Frothing
    3.5 (2)
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Denise W.

Denise W.Perth, WA

When it works it's good, when it doesn't it's bad

published

So glad we got an extended warranty. In 5 years it has just gone in to be repaired for the 6th time for the same problem. Just stops grinding. When it works makes a beautiful coffee but we must of got a lemon.



Purchased in January 2015 at Harvey Norman for $2,284.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
Sergey K.

Sergey K.Victoria

  • 2 reviews

Jura J9 review

published

The coffee maker is really cool! The article https://milkfrothertop.com/jura-j9-review/ inspired me to buy. The coffee drinks are really delicious. The only negative for me - is not suitable for small countertops.

Value for Money
Consistency
Product is used Several times a week
1 comment
Jura
Jura A.Jura

Don't trust Jura!

published

Purchased in May 2020 at Harvey Norman.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Several times a week
See all answers
1 comment
Jura
Jura A.Jura
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Geoff Bertram

Geoff BertramSydney, NSW

  • 3 reviews

Can't get it serviced in Sydney

published

After a recent cleaning cycle the coffee went to the grounds receptacle. I have been advised that I have to get it to Newcastle & back to Manly (Sydney) .....If that had been the case when I bought it, I never would have bought it. Most other machines can be repaired locally or the company provides a free pick up & delivery service. I will never buy another Jura product again.

Cleaning & Maintenance
Product is used Daily
2 comments
Jura
Jura A.Jura
Geoff Bertram
Geoff Bertram

OK...so I've sent my details to Kylie Boyd & I'm waiting to be contacted regasrding the collection for servicing.

Todd

ToddPerth

  • 7 reviews
  • 1 like

Fantastic and reliable

published

Purchased in March 2016 at Harvey Norman for $2,590.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Product is used Daily
See all answers
Donna

DonnaGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like

Love it! Couldn't live without it

published

Great product, all in one machine. Easy to use, start up is quick, love that it grinds beans, very easy to clean. Small enough to comfortably sit on the kitchen bench. Easy to preset own preferences. Only compliant would be that it doesn't heat as hot as I would like but that's no big deal. Absolutely love the machine, is saving us heaps of money on our daily coffee.

Date PurchasedFeb 2017
1 comment
Jura
Jura A.Jura
Stephen

StephenBrisbane

  • 4 reviews
  • 5 likes

Excellent machine. Great Value for money.

published
Date PurchasedJun 2016
Chuck

ChuckBrisbane

Making Froth is a matter of luck

published

I can not understand why Jura is having such a clumsy milk Froth system! To get a dissent foth almost impossible, more failure than success! Stupid no name 1/4 price espresso machines will much better. I think it is a shame to Jura to sell such machines. I hope somebody at your organisation will redesign the Milk Frothing unit!

Date PurchasedSep 2017
1 comment
Jura
Jura A.Jura

How to get the coffee you want

published

Imediately after using, clean milk system (P button) clean water will suffice, cleaning agent every 2nd or 3rd day. Each day before 1st cup remove rubber piece on milk frothing unit (on top just behind dial). Rinse in warm water squeezing tip (if this tip is not clean your coffee will come out cold & flat).lastly sit milk container on a stand between 12cm to15cm high. Since using this method I have great coffee every time. I have two machines early J9-3 (nearly two & half years old) plus later model one year old I keep at my friends place. Enjoy your coffee

Date PurchasedSep 2016
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Great machine!

published

Purchased 11 years ago,never let us down. Great coffee, easy to use & cleaning is very simple
Handles a crowd quite well. I found customer service very good when it came up with an "error" and it was a minor problem.(just had to unplug and plug back in and was OK. Milk frothier also works great.
Hope if it ever dies we can replace it with one as good. Cheers

Date PurchasedApr 2011
1 comment
Jura
Jura A.Jura

Dear Jackie D.
We are so happy to hear your enjoying your coffee machine for 11 years :) if you need any assistance please call 1300 285 872 or email [email protected] and we will ensure its resolved.
Kind Regards
Kylie - Aftersales Manager.

Ricky P

Ricky P

  • 6 reviews
  • 3 likes

J9.3 is a Great Machine. My second Jura unit

published

This is my second Jura unit. I upgraded from a Micro Ena 1. This J9.3 is on a whole different level. The coffee is strong tasting and It can sure take a workout. I do find the milk a tad warm and not boiling hot. However I believe a lot to heat is lost through a cold cup. I place my cup in the microwave for 20 seconds to warm it up prior to frothing milk. My J9.3 is up to 1500 count and touch wood has been fault free. A quality machine.

Date PurchasedNov 2016
1 comment
Jura
Jura A.Jura

Jura is not worth the trouble

published
Date PurchasedDec 2017
1 comment
Jura
Jura A.Jura

Dear C.D, our shipping rate is $15 if it needs to be couriered if we can put it in the normal post its free, you if you could let me know the invoice number I will be happy to follow this up for you.
Kind Regards
Kylie - Aftersales manger

Disappointing in so many ways

published
Date PurchasedMar 2012
TwinkleX

TwinkleXAU

  • 8 reviews

Can’t live without it

published

It makes perfect cappuccino, flat white - haven’t tried other fancy coffees yet. Taste just like cafe coffee made by a barista.

Easy maintanance - it cleans itself when needed and instructions for making coffee and cleaning is so easy - just follow the instruction on the digital screen.

It’s a very price coffee machine but worth every cent.

Love Love Love it!

Date PurchasedDec 2016
1 comment
Jura
Jura A.Jura

Dear TwinkleX
We are so happy to hear you love your Jura coffee machine :) if you need any assistance please contact us on 1300 285 872 or email us on [email protected] and we will ensure its resolved.
Kind regards
JURA Support

Bloody brilliant!!!!

published

Bought 11 months ago and feel in love with how easy it was to use. The front screen was faulty and the customer service we received was fantastic! Machine was back to us within 7 days with a new screen.
We are an extremely busy family of 6 and this machine has made life so much easier. We could never go back to what we had prior.

Date PurchasedJan 2017
1 comment
Jura
Jura A.Jura

Dear Maryan B
We are so happy to hear you love your Jura Coffee machine, if you need any assistance please call us on 1300 285 872 or email us on [email protected]
Kind regards
JURA support team.

Fully Automatic Coffee Machines

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Juliel

Julielperth

  • 8 reviews
  • 2 likes

Coffee Machine

published

Love my coffee machine, so easy to use, with a touch of a button my steaming hot coffee is ready for me. Like always it does come down to the coffee you purchase to you but we make sure we always have one we like. The only complaint i seem to have is when its my turn to make the coffee, the water needs filling, the beans need filling, the container needs emptying.

Date PurchasedJan 2017
OttawaGuyDt

OttawaGuyDtOttawa, ON

Jura Impressa J9.3 - 6 Months in and Loving it

published
Date PurchasedApr 2017
1 comment
Jura
Jura A.Jura

Dear OttawaGuyDt,
Thank you for your review we are so happy to hear you are enjoying your coffee machine, if you need any assistance please email on [email protected] and we will ensure its resolved.
Kind Regards
Kylie - Aftersales Manager.

Great machine

published

Just bought one and it is absolutely fantastic. Makes better coffee than anywhere I have tasted. You must have a dud. t took me about 1 week to set it to my liking and now it works like clockwork. I warm the cups before making the coffee which is the recommended way anyway.

Date PurchasedMay 2017
Consumer of products

Consumer of productsSydney

  • 12 reviews
  • 23 likes

I expect far more from a $3000 machine

published
Date PurchasedFeb 2014
2 comments
Jura
Jura A.Jura

waste of a lot of money

published

totally useless I wonder why it was dis- continued
coffee is just cold
should not have to put it in a microwave to heat up
company less than helpfull
the company does not appear interested in accepting any responsibility
for this machines failure
I have asked them what temperature coffee should come out at from the machine so far they have not bothered to inform me

Date PurchasedJun 2017
Page 1 of 4

Questions & Answers

William

Williamasked

J Line

I wonder if any of you guys noticed that, when Jura is brewing espresso, it spits out water first before coffee?

1 answer
Jura
Jura A.Jura

Hi William, does it doing when it first rinses as well?
Kind Regards
JURA Support team

michael_davey

michael_daveyasked

Impressa J5

I have had my J5 for a few years now and love it, recently when making coffee the water doesn’t go through the coffee it goes straight to the drip tray, is there a simple fix for this

1 answer
William
William

I believe it’s time for a deep clean; either send it in for a service, or diy

Deb C.

Deb C.asked

J Line

I have a Jura J9 Impressa. When the machine needs cleaning, I enter the cleaning cycle as usual, but it automatically goes to expert mode. If I go back and enter the cleaning mode, and remove the drip tray, it won't recognize when I put the tray back in. However, when not in the cleaning mode, it has no problem recognizing the drip tray when I return it to place after emptying the grounds. Although I can make coffee, I now can't clean the machine. Any help?

No answers

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