I will never ever purchase another Jura Coffee machine or any Coffee machine that is locked down with special oval head screws so that the Brew Group can't be manually cleaned. If you own one of these machines, likely the coffee is bitter. It is bitter because there will be heaps of mouldy coffee and cleaning chemicals spread through the grinder and brew group. The cleaning consumables that are sold for these machines do not clean that crud out of the machine which can only be achieved with 3 or 4 hours of stripping the machine and manually cle...Read more

This is our second Jura as we had the last one in daily use for over five years. We have had this for a few months and have great difficulty producing a good coffee and it needs continual cleaning with expensive solution and getting a nice hot frothy coffee is very time consuming. The correctly ground decaf coffee often goes straight through the machine which says there is not enough coffee in the machine. We then have to empty it and keep trying and end up with a very expensive coffee eventually. Very very disappointed and wish we had never b...Read more

I have had my Jura J9 for 4 years now and so far had no problems at all. I always find that when it makes the second cup its always better than the first. Better crem'a and as I like my short black hot you can adjust the temp to HIGH.I have read some reviews on here saying that their coffee is just warm, if you let the machine warm up say 10min you'll find you will get a hot cuppa as long as you have adjusted the temp. The machine is robust enough to take on a party of people and is very consistent. Just make sure when your making a cappuccino ...Read more

First machine we purchased failed straight out of the box, sent it back to wholesaler and it was replaced with a new machine which worked ok and provided coffee on average as advertised, that was until until about four months ago, now won't supply water through machine to grounds and just stops pumping and wants to refill the water system every time, even though water jug is full, milk frother works properly. Wondering if anyone else has had this issue. Have to choose black coffee function separately and on average we get one cup from four or...Read more

We had a Saeco Incanto for 12 years and it made pretty near coffee shop quality coffee. When it died I tried to buy the current model but nothing similar was available. The salesman at Harvey Norman did a huge sales job on the Jura J90 "Nothing compares with it" so $2.500 later we took it home. Luke warm coffee and milk, thin flavour - not a touch on the old Saeco. Must be me ! Took it back & the Jura rep was in store. Very pleasant fellow who jiggled & fiddled & declared it perfect. "They drink it at that temperature in Europe" No they don't ...Read more

Bought this coffee machine because I heard the brand was very reliable and its European made. I set all the coffee temperature settings on high before making any coffees. It does make a good coffee but the temperature of the coffee comes out warm, I don't like really hot coffees but thought being set on high it would have been a lot hotter. The milk in the insulated container is a great idea but here also the milk comes out lukewarm, apparently pinching the silicon tube a bit while its frothing the milk will increase the temperature output. The...Read more

My machine is not working within 2 weeks of purchase. I only ever use coffee beans and the machine is not dispensing any coffee, telling me the ground coffee receptacle is empty - and to fill it. So, the machine is automatically overriding the coffee bean election - I spoke to customer service and I was told I needed to unscrew the coffee bean receptacle lid within the machine, empty the beans and then vacuum out space. If that didn't work, then the machine would need to be repaired. I asked if this would need to be done on a continuing b...Read more

Don't get me wrong, I absolutely love my Jura Impressa J5 but now that it is ailing, it looks like it will cost me a fortune to get it fixed. I have sent my machine back to the agents for repair which seemed to have done the trick. Upon reflection, I'm not too sure they actually fixed anything - now that the service warranty has expired (3 months), the machine is doing the same thing it was before the service. I called the agent to find out if they would consider looking at it again only to be told that the machine was old (6 years!!), it wo...Read more