*Brand new machine out of the box* (cleaning is not the problem)
First, to Jura AU, Please note that some people think that the number you are providing is a US number; in addition, posting your customer service number in your reply doesn't help your reputation or the fact that the milk is warm not hot, Yes there is a milk temp setting in the machine but you still don't seem to understand that we want hot milk.so a reprogramming will be great.

Second, the customer is always right!! if your team have a degree in business by any chance they s...Read more

There will always be positive and negative reviews about any product. I did a lot of reading about the j9.3 machine before my purchase, including reviews on this site that were both good and bad. In the end I went ahead and purchased mine from Harvey Norman after a very helpful product demo (sales pitch). Got the machine home and was obviously keen to try it out. After a previous 8 year old Saeco machine I learned a long time ago to heat up the glass/mug for the hottest coffee, so that's how I went about my first few cups of espresso. No p...Read more

I have owned a Jura for 8 years one service operates flawlessly .
Warm Milk problem ?
Oh come on guys wake up preheat the milk and put it in the thermos problem solved.
Of course if you have a room temperature glass you will get an 8 degree cooling effect and that guy who likes his coffee hot is not thinking.
The reason the coffee is the temperature it is is because if the temperature is too high the coffee is bitter.Let me assure you Jura heat the water to the correct drinking temperature in their machines and if you haven't figured out b...Read more

Have had this machine for 4 months now and love it!

So easy to make different types of coffee, especially in the morning, when you just want a strong coffee without having to do a barrista course first. Speaking of barristas - this machine is honestly better than 90% of the coffee you get from "professionals".

Great when friends come around. The machine can make endless coffees really quickly.

No problems with getting hot coffee, providing you heat the cup first with a swish of hot water. I even use glasses now, as the Latte looks as g...Read more

We had a Delonghi Nespresso pod coffee machine. It makes an acceptable cup of coffee but nowhere near as good as the Jura. Our Delonghi came with a four year warranty and was returned for servicing 4 times. 3 times for a burnt milk frother and the last time when after de scaling, the coffee would not flow.
We explored the options. Life is too short to drink poor coffee. The Jura won. The Miele was nice, but the milk did not seem hot enough.
We had a lesson from Jura. They programmed the machine and provided information. The machine is simple ...Read more

I take a long hard look at anything I buy, may take weeks to decide, then I buy when I have chosen the one I think is best. At the time I had a Sunbeam Cafe Series machine with steam wand, it was a great product but I now wanted something that could make a coffee with the press of one finger.
The JURA J9 was my choice. If I wished for a Short or Long Black I could have it, if I wanted a Cappuccino I could have it, the specs said I could change everything to my liking. Coffee strength, water temperature, amount of water, amount of milk and temp...Read more

Had the Jura J9 TFT for a couple of months now and absolutely love it. Its super easy to use, its very easy to clean & makes a great tasting coffee - much better then my local cafe which charges $4 for a latte! I like the way the milk connects because there is less cleaning (no milk jug) and I can use soy milk whilst my husband uses full cream!
One thing I would change is it would be nice if the coffee poured before the milk - looks nicer - and obviously the cost was pretty high - Swiss Made stuff tends to be though.
Havent had any issues so ...Read more