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AlyGPerth, WA
- 3 reviews
Great online chat services
Helped with my two enquires as smoothly as possible. Bonnie was very friendly and explained to me the steps to solve my enquiries. Thank you so much, couldn't recommend them enough!
1 comment
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AmyPerth, WA
Amazing customer service
I had bonnie who helped me heaps! She helped set up direct debit payments, helped set up my online account and help set up a refund for credit that I didn't know I have. Bonnie did this all for me through the chat service. :)
1 comment
Bonnie L.Kleenheat
Hi Amy, thanks for sharing your experience with us. We love to hear that we've been able to help :).
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SandraPerth, WA
- 2 reviews
discount
I Spoke with Bonnie today and she offered me a further discount to stay with Kleenheat as I had been approached by a rival company and offered to back date, happy to stay with Kleenheat at the minute
1 comment
Bonnie L.Kleenheat
Thanks so much for sharing your experience with us today, Sandra! We're so glad we've been able to help and that you are happy to stick with team Kleenheat :).
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AmandaSouth West, WA
Pays to ask
Contacted about an offer from another company. Spoke to Bonnie and she happily bettered the offer with no lock in contract and backdated to out last meter reading. Fantastic service by WA owned company so I know my money stays here.
1 comment
Bonnie L.Kleenheat
Thanks for sharing your experience with us, Amanda. Glad to hear we've provided such fantastic service and thanks for all your support :).
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great customer service
Great the Kleenheat offers loyalty to their existing customers, honor us by giving us great offers against their competitors to keep us going with them. Quick and polite chatbot staff guided and helped me through the process.
1 comment
Bonnie L.Kleenheat
Thanks for the great feedback Wyy! We love to hear that our dedicated staff, here in the call centre have been able to help you out :).
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JohnPerth, WA
Go Kleenheat!
Spoke to Bonnie today - pointing out a better discount offered by another comapany. There was no hesitation in giving us a much better discount and are very happy to stay with Kleenheat. John
1 comment
Bonnie L.Kleenheat
What great feedback, John! Thanks for sharing your experience with us, we're so glad to have you stick with us :).
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LyndaPerth, WA
happy customer
We are very happy with the service we receive from Kleenheat. They are competitively priced and easy to deal with. Just by going online to chat we received a better discount.
1 comment
Bonnie L.Kleenheat
Fantastic to hear, Lynda! This is what we love to hear, that you are happy with our service :).
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SueWestern Australia
Very Friendly and Helpful & Swift
Bonnie was really friendly, really helpful and gave us a great discount. My request was sorted without fuss in a few minutes with the online chat. Easy Peasy. Thanks Bonnie.
1 comment
Bonnie L.Kleenheat
Thanks for the amazing feedback, Sue! We love to hear that it was easy peasy :).
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ApplePerth, WA
Customer Service
Excellent customer service via online chat. Also got huge discount availing the monthly energiser gas plan and being an RAC member - 38% in total. Would highly recommend. Thank you Kleenheat!
1 comment
Bonnie L.Kleenheat
This is what we love to hear, Apple! Glad we could help, thanks for sharing this experience with us :).
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TasxiPerth, WA
Excellent customer service
Excellent customer services. I have been with kleenheat for years, did not have any issue with them. Today, I have engaged an online chat with Lauren- my query is solved within 5mins.
I have no regret switching to kleenheat
1 comment
Bonnie L.Kleenheat
Thanks for the incredible feedback, Tasxi! We're glad to hear you are happy with us and that we've been able to help you so efficiently :).
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PaulPerth, WA
Excellent customer service.
I originally went into my Kleenheat gas account to change debit details after my credit card was compromised and cancelled by the bank. After doing so i went onto the Kleenheat chat line being assisted by Bonnie who after sorting out all of my concerns later asked if i was a WA senior card holder (which i was). It turns out that i was able to obtain a bigger discount from Kleenheat.
Thanks again Bonnie as you appreciated on my behalf ... every little helps.
Especially when you are a retiree.
1 comment
Bonnie L.Kleenheat
Glad to hear we could help, Paul. We absolutely agree that every little bit helps :). Thanks for sharing your feedback with us.
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Bill TAU
- 2 reviews
Always a pleasure.
I have been with Kleenheat for years now and they have always done more than expected, even giving discounts to stay competitive in the market without being asked. This time my query was handled by Bonnie who was very pleasant to deal with and gave me the information I needed quickly without any fuss.
1 comment
Bonnie L.Kleenheat
This is what we love to hear, Bill! Thanks for sharing your wonderful feedback with us and glad to hear we're getting things right :).
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Alinta no morePerth, WA
- 10 reviews
- Verified customer
Thank you!
I'm with Kleenheat for my gas. I came to Kleenheat out of desperation with my previous supplier, but I'm so glad I did.
Transfering to Kleenheat was simple, quick and painless. I had one problem with a defective meter (not a Kleenheat problem - an infrastructure problem) and Kleenheat had this resolved in 48 hours without cost or disruption.
I've now been with Kleenheat for four years without any problem, and with very reasonable bills - thank you!
1 comment
Bonnie L.Kleenheat
This is what we love to hear! Thanks so much for sharing your feedback and your positive experience :). We're glad to have you part of the Kleenheat family.
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Ask Kleenheat before leaving
I was going to swap to AGL but I asked and Kleenheat matched their deal. Im happy to stay local! They operate and employ in Perth. Local employment pays tax.
1 comment
Bonnie L.Kleenheat
Glad to hear we could help, Glen! We appreciate all your support :).
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DinoopPerth, WA
- 3 reviews
Great Customer Service
I was assisted by Bonnie. She was very nice to talk to and highly knowledgeable. Helped me with adding the secondary contact to my Kleenheat account. She was quick to process the document.
1 comment
Bonnie L.Kleenheat
Thanks for sharing such great feedback, Dinoop! We love to hear that our customer service is so helpful :).
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Made to feel like a human being!
I had cause to contact Kleenheat re my late payment .. my call was attended to by Ian, politely, professionally and without judgement... and it was a win- win situation!!thankyou KLEENHEAT
1 comment
Bonnie L.Kleenheat
Thanks for the amazing feedback Bee! We're so glad to hear you had such a positive experience and are grateful to you for sharing this with us :). If we can ever help, please don't hesitate to let us know.
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RodPerth, WA
Efficiency Plus!
I also was assisted by the lovely Bonnie and she had me sorted in no time. Through a delay in settlement of our old and new properties, we had to postpone the changeover date of our gas account and Bonnie was right onto it. So quick and painless!
1 comment
Bonnie L.Kleenheat
Thanks for the wonderful feedback, Rod! We're so happy to hear that we could help and that it was quick and painless :).
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MakaylaPerth, WA
Amazing and so helpful!
I talked to a lovely lady named Bonnie and she was absolutely amazing! She was able to help me with all my enquires and sort everything out for me. Great and helpful service.
1 comment
Bonnie L.Kleenheat
Thanks for the lovely feedback Makayla! So happy we could provide great service, this is what we aim for :).
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Bessie Thum
- 2 reviews
Payments
Everything else I pay by direct debit is invoiced then payment acknowledged. No regular invoice, no acknowledgement of payment. I wonder if it is ethical? I'm wondering if I should get my gas from someone else.
3 comments
Bonnie L.Kleenheat
Hi Bessie, thanks for your review. We send regular invoices every three months to our natural gas customers, so we are very concerned to hear this. If you could please send us a message or get in touc... Read more
h with us here www.kleenheat.com.au/contact so we can look into this further.I have checked my bank statements. They are as follows. 20/5 $82, 18/6 $82, 17/7 $82, 19/8 $63, 18/9 $63. One statement this week that didn't make sense and no acknowledgement of any of the payments. ... Read more
That's why I'm not impresses. I had I not been undergoing treatment I would have cancelled by now.Bonnie L.Kleenheat
Hi Bessie, thanks for your reply. We'd love to discuss this with you, so we have sent you a direct message. If you could please reply so we can help.
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Savings all year round..
Since joining Kleenheat gas over 4 years ago we have had nothing but excellent customer service plus our gas bills have reduced significantly which is always a bonus. We like Kleenheat so much we have recommended their services to family members.
1 comment
Bonnie L.Kleenheat
We're so happy to hear this Kerrie and thank you for recommending us to your family members! We appreciate it and love that we've provided excellent service :).
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Questions & Answers
John I.asked
Are you an all AUS Company business?
1 answer
Bonnie L.Kleenheat
Hi John, thanks for getting in touch. Kleenheat, born and bred right here in WA, is part of the Australian owned Wesfarmers group of companies. Wesfarmers is a 100-year-old company born from a WA farmer's co-operative and since then has grown into the company we are today, where Kleenheat continues to provide hundreds of thousands of homes and businesses with better value energy across Western Australia and the Northern Territory :). If you'd like more info, feel free to send us a direct message.
Jack L.asked
Have you supply gas for NSW 2007,ULTIMO?
1 answer
Bonnie L.Kleenheat
Hi Jack! Thanks for reaching out. We currently only supply natural gas to WA, and LPG cylinders to WA and NT.
Gayle Elginasked
Hello, I was just looking at the remarks that people have put on the Origin page which looks to be very very negative and so then I looked at your reviews from customers, exactly the opposite which is lovely. We have been with alinta energy forever, so I thought maybe its time to compare with what you supply to customers. I have an account in front of me so I will just put in the information that is on that account.
Daily Supply Charge. 21.29 cents per day for 92 days
Account Service Fee 6.92 cents per day for 92 days
Residential Gas Usage. First 5.98 Units per day @ 14.70 cents per unit for 92 Days
Fair Go Discount 30%
Have a look what do you think.
thank you Gayle Elgin
1 answer
Bonnie L.Kleenheat
Thanks for your message, Gayle! Please feel free to reach out to our team here and we'll be happy to help: www.kleenheat.com.au. Alternatively, you can also give us a call on 13 21 80 and we'd be more than happy to help compare for you!
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Bonnie L.Kleenheat
This is what we love to hear, AlyG! Thanks for all the love and for sharing your experience with us, we're so glad we could help :).