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Reviews

4.6

1,640 reviews
5
(1,375)
4
(119)
3
(19)
2
(34)
1
(93)
  • Transparency
    4.7 (727)
  • Customer Service
    4.7 (744)
  • Loan TypeVariable Rate (458) · Fixed Rate (149) · Split (61) · Line of Credit (1)
  • Application Process
    4.6 (725)
  • Timeliness
    4.6 (701)
  • Loan used for
    • Refinancing (335)
    • First Home (122)
    • Investment Property (74)
    • Second Home (55)
    • Renovation (16)
    • Home Construction (16)
  • Loan Term25.77 years (348)
  • Online Tools
    4.6 (315)
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Reviewer Photos & Videos

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Great Service

published

Ben was great and it was not the normal painful experience of trying to contact banks. I highly recommend Lendi to anyone who thinks that they are being over charged by their bank.

1 comment
Lendi
Relationship manager -Lendi

Hi Cathy, thank you for taking the time to leave Ben a five star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.

Julio was fantastic - he really made the process simple

published

Julio was always contactable and explained the process throughly. He went above and beyond to make it happen.
The ability to upload all documents through Lendi meant that I could get a loan without having downtime from work.



1 comment
Lendi
Relationship manager -Lendi

Hi there, thank you for taking the time to leave Julio a five star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.

Simone

SimoneGreater Melbourne (Inner), VIC

  • 3 reviews

Rude staff and no communication at all

published

This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.

2 comments
Lendi
Relationship manager -Lendi
Lendi
Relationship manager -Lendi
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S Silver

S SilverGreater Melbourne (Inner), VIC

Really good service and regular updates

published

I recently contacted Lendi to review my mortgage and find me a better deal to take advantage of current low interest rates. Susan has been great to deal with; knowledgeable, thorough and professional and has kept me informed at all stages. The work he has done has saved me a huge amount of time and effort comparing rates and I'm looking forwsrd to working with Lendi again in the future.

1 comment
Lendi
Relationship manager -Lendi
EJT

EJTSydney, NSW

Exceptional support - thank you Lendi and Mike Esposito!

published
1 comment
Lendi
Relationship manager -Lendi

Great service

published

Customer service was very good and friendly. Thank you Susan, you helped me to go through all my paperwork for my first home loan, which makes me very easy. Highly recommended.

1 comment
Lendi
Relationship manager -Lendi
Diane Lulic

Diane LulicGreater Melbourne (Metropolitan), VIC

Great experience

published

Owen has been there for me every step of the way, he always took the time to explain the processes, I could of fault anything customer service was exceptional, I highly recommend Lendi, thank you for the service you have provided, had a great experience and once again Thank you Owen for all of your work.

1 comment
Lendi
Relationship manager -Lendi
SHELLEY BAILEY

SHELLEY BAILEYGippsland, VIC

  • 2 reviews

Good service

published

Krishneel Kumar helped us get a good interest rate refinancing our house. Wasn’t a seem less procedure but we got there. More info on paper work required would have been helpful.

1 comment
Lendi
Relationship manager -Lendi

Awesome service

published

I approached Lendi for refinancing of my home loan . The team was very friendly and helpful. Sushan is very knowledgeable and efficient as well. He has made the transition nice and easy . Thank you

1 comment
Lendi
Relationship manager -Lendi
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RWA

RWAGreater Melbourne (Metropolitan), VIC

Excellent Service and follow through

published

Susan our sales consultant was professional, knowledgeable, polite and courteous.
He gave us unbiased
advice and guided the application all the way thru lodgement. Susan was always prompt in returning calls and emails.

1 comment
Lendi
Relationship manager -Lendi
Dinh Cao

Dinh CaoCanberra

  • 3 reviews

Excellent customer service

published

I would like to thank Krishneel Kumar. He took care of all my queries in a jiffy. He also provided timely and helpful advice. He let me know all the important information regarding the loan product. He explained which product will suit my needs best.
I would like to recommend Lendi to anyone needs home loans.

1 comment
Lendi
Relationship manager -Lendi
Abhishek

AbhishekGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great Finance and loan Assistance

published

They have excellent customer service, accuarte working on Loan requirement, understanding your needs and customizing solution that suits best to your circumstances. Online portal is very helpful easy to upload requested documents and can see file status online. Home loan specialist (Kris) is always after your file and is available immediately on call or on email if you have any doubt - quick replies and clear understanding. I am having a good experience and looking forward for my approved loan soon.

1 comment
Lendi
Relationship manager -Lendi

Makes getting a mortgage a daydream

published

The combination of technology and people has made for an extra-ordinary experience acquiring our mortgage with Lendi. The technology makes getting your finances in order a dream. The people: Julio Sanchez and his support team are patient, empathetic and deep listeners. There is no such thing as a dumb question and you come out the other end with a deeper understanding of your finances and positions. I'm sure all there team are awesome but if you don't want to leave it to chance ask for Julio Sanchez.

1 comment
Lendi
Relationship manager -Lendi

Above and beyond service

published

Easy, efficient, after hours communication. We had a short turnaround and the staff at Lendi ensured, considering the world situation, that everything was handled in a timely manner. Would recommend.

1 comment
Lendi
Relationship manager -Lendi
Khalid

KhalidSydney, NSW

Excellent guidance. Ask for Julio!

published

So far my experience with Lendi was just great! Julio Sanchez was more than patient and accommodating to my many questions and changes. I've gone from knowing nothing at all about the whole loan process, to know where I sit in the market, to see my dream home plans transform to reality! All under the guidance of Julio. I've reached a level of trust where I consult every step with Julio and it has made my whole buying adventure heaps less frightening. Keep it up Julio!

1 comment
Lendi
Relationship manager -Lendi
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Darren

DarrenPilbara, WA

Wonderful Experience! I thought it was too good to be true at first.

published

So easy, should have done it sooner. Only took a couple of calls and about an hour of my time. Stayed with my current big name lender saving 1% and many thousands of dollars per year. My bank wouldn't budge on rates so Lendi made it happen. The initial customer service and follow up was second to none.

1 comment
Lendi
Relationship manager -Lendi
Matt D.

Matt D.South East Queensland, QLD

Great to deal with

published

The guy from Lendi helped us a lot and Was very helpful in getting us a better interest rate for our home loan. I Would definitely recommend there services to sort a better rate on your loan.

1 comment
Lendi
Relationship manager -Lendi
Ann B.

Ann B.Greater Melbourne (Outer), VIC

Wonderful Service

published

Lesta Dela Cruz has made this experience very simple. He has gone above and beyond to assist me with a new home loan. The knowledge that he shared to make what can be a stressful time a lot easier, never ceased to amaze me. He always made himself available when I was available as I work some silly times. Would recommend Lendi to anyone :-)

1 comment
Lendi
Relationship manager -Lendi
John T

John TGreater Melbourne (Metropolitan), VIC

Great quick service

published

We re-financed so we can get a better interest rate. The broker went through all the available lenders that was suited to our situation and found one with a lot better rate than we had saving a good deal of our repayments. It was a quick turnaround considering it was quite involved. The broker and the new bank were great with helping with the documents and almost all document can be done online including the loan contract signing which makes the process so easy. I will use Lendi again for future loans. I like to give a special mention to the broker Zachery.

1 comment
Lendi
Relationship manager -Lendi

Amazing Service!

published

Lester Dela Cruz has been my home loan specialist. From start to finish, he has gone above and beyond to find me the best rate. I couldn't be happier. Thankyou!

1 comment
Lendi
Relationship manager -Lendi
Page 4 of 82
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Questions & Answers

YankeeDoodle

YankeeDoodleasked

Hi, what’s your history of passing on RBA rate cuts?

1 answer
Lendi
Relationship manager -Lendi

Hi, thanks for reaching out.
We work with 40 different lenders, which includes the major banks. We personally do not pass any rates, we are just informed.

Can I assist you with anything further today?

Regards,
The Lendi Team

Bobby M.

Bobby M.asked

Dear Lendi,

Do you give mortgage/loan for foreigners (non-PR) who bought Australia property such as Indonesian ?

Thank you.

1 answer
Lendi
Relationship manager -Lendi

Hi there, thanks for reaching out to Lendi! We will send you a private message to see how we can help you further!

olwen at

olwen atasked

I'am a 66 year old person, with a mortgage of $300,50 thousand dollars is there anybody that would give me interest only.

1 answer
Lendi
Relationship manager -Lendi

Hi there, thanks for reaching out to Lendi! We will send you a private message to see how we can help you further!

Get an answer from our members and Lendi representatives

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