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11 questions from our users
Mattasked
Is there any firmware/software updates for this model?
No answers
Anne Burrowsasked
My Robbie the Robot squeeks when going over carpet, ok though on tiles. Have pulled out and cleaned all parts. Still squeeks. Help
No answers
M Tasked
Could you please advise what series is the robot?
1 answer
This is the first of the square series. There were about 4 in the whole series. but I think this is the first one
Hicksyasked
Hi! Can the Roboking avoid any puddles or wet areas of my house? There may be a puddle outside the shower or in the laundry, etc.?
Reeasked
Is there any way to stop it from going onto my window ledges & scratching them?
1 answer
Mine does this too. I have ceiling-to-floor windows. The only way I was able to stop it from trying to climb up onto the ledges was to put up some folded down boxes or hard pieces of cardboard upright, against the ledges when it is cleaning and then put them away when it's done.
Gabsasked
HElP!!! I can't decide between the LG Roboking Vr6270lvmb and the IRobot 780. Ive read reviews on both and still can't decide. Although I can get the LG a lot cheaper than the IRobot...
5 answers
Hey Gabs for me its a no brainer the lg is smarter then the roomba.
The roomba just goes about its work by randomly bumping into walls and your furniture so in reality it has no brain!
But it will eventually clean your home but its going to take some time and for the money they want it should be smart not dumb.
The lg maps its way around your house and does the job quicker than the others also its very quite.
Another plus is that the lg has learning mode so the bot learns the layout of your home and does the job even quicker.
Even my family are really impressed with the LG and they can't believe just how thorough and systematic the bot is.
The good guys had a promotion a few months back where you could purchase a bot and if you weren't happy within 14 days of your purchase you would get a full refund.
So if they are still doing it you could try both vacs and then make your mind up but for me the clear winner is LG square.
The LG is the way to go. I've read a lot reviews about the Roomba and they all say it's very noisy. I also had a friend get Harvey Norman to run the two side by side and the Roomba was way noisier in comparison to the LG. Needless to say, he bought the LG. And as Agro pointed out, it's also very smart and learns the layout of your room. I would seriously give up my kids before I gave up my LG Roboking! :-)
Thanks for your response, I ended up buying the LG. I love it, but I have a large meals area with a big dining table in the middle. It kinda misses some of the area (not where the dining table is) and twice it's battery has run about before it could find its home station??? Also it totally missed one of my kids rooms completely..... I only got it on Thursday after the guy from Harvey Norman highly recommended the LG.
glenys590asked
I am keen to buy one of these vacs but am a bit confused.....so many on the market! I am, however a big fan of LG products. This vac looked like the one I might buy but I am told some vacs don't work well on dark carpets. Why is this? I have floating floor boards in the main areas of my house and low pile dark brown carpet in the lounge and bedrooms. Will this one be suitable?
3 answers
I have floorboards of a brown/gold colour and medium to light two tone rugs on the floor.
Never really noticed a problem with getting stuck on those.
As for the reason, can't say to much on why it would get stuck on dark carpets. To my mind it is assuming the transition from dark to light surfaces somehow emulates the change in brightness caused by floor suddenly dropping away (like edge detection). This would suggest that edge detectors are basic light sensors, not some form of ultra wide band sensor like on cars with reversing sensors.There may be firmware upgrades that fix any problems you have, however for the non-technically minded this might be difficult. Keep in mind your return rights if this is a concern but can't help yourself.
All I can say is that I pretty much never use the "normal" vacuum cleaner now.
I have a mix of floating timber floorboards, tiles, latte coloured carpets and a large rug in the living room which has dark patches. The Roboking seems to handle transition between all floor types without a problem. I think the above answer is probably correct about the unit assuming the change in colour from dark to light as a drop in height and the edge detector therefore goes into panic mode. However, if you're worried, you can always put your LG Roboking in the room you wish to clean and shut the door. This will prevent it from going into a different area with a different floor surface.
Thanks so much for the answers. It make sense now. I guess I will take the plunge and get one now :-)
Roger Collinsasked
The majority of my floors are wood with a clear finish. Any issues with scratching or marking of the wood?
4 answers
I have the same no issues yet.
I have not used it on polished timber but it comes with a spare brush that is softer. I have lifted the beds now so lg can clean under there to . Still think it's a great product!
I haven't noticed, but I would say the kids and the chairs have done more damage than "ruby"
rfcariusasked
I have black carpet and have tried a few different robotic vacs, does any of the Lg vacuum's work on black carpet?
3 answers
I have a dark brown rug in my living room and I don't have any problem with the vacuum there. My dogs like to roll around on it and the vac picks up all the dog hairs nicely.
Will not work on my Black patterned rug. Will go around in Random directions and not clean the rest of the room correctly.
I have a black rug that the vacuum keeps nice and clean. However, when the sensors on the bottom get dusty the vacuum gets very confused and goes backwards and forwards or in circles. Cleaning the sensor fixes it.
pengfei.yi.1asked
does it have auto dust bin? Cause 0.6l bin is very small!
2 answers
It doesn't empty itself, if that's what you mean? But we certainly haven't had an issue with it becoming that full. It does an amazing job!
No auto bin, I just empty it each run which is quick and simple. There are models where the base station is large and have an empty function, but I thought they looked unattractive. Still very happy with our unit.
Kerryasked
Does the LG Dual Eye 2.0 also have a wet mop function? I am confused as some people are saying they find the mop function on this model a wonderful bonus but when I went to purchase one today I was told it does not have this function. Of course I left the store without one. If it doesn't then which is the model that does?
1 answer
LG A.LG
Hi Kerry, The Dual Eye 2.0 Roboking (VR6270LVMB)has a dry mop function used for dust removal, it does not have a wet mop function. Please refer to our website www.lg.com/au for further information, additionally you can download the manual from the product support page for detailed information on the products use.
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