LG WT-H550 / WT-H650 / WT-H750 / WT-H755 / WT-H800 / WT-H950 Questions & Answers (page 4 of 6)

I have exactly the same problem too. If I switch it off at the mains for a few seconds it will then work but only once before it decides to repeat the same thing again. I have the drainage pipe attached to the sink and sometimes water backs in to the machine from this. I am guessing that it's something to do with the sensor reacting to the extra water and I will rectify this tomorrow and come back to you to let you know if this has worked.

I have the same problem, have you managed to work out what is wrong????

Machine doing better but still plays up sometimes.
So since BC10 relied (01/03) I have pulled the machine out, disconnected all hoses, unplugged a 'waste' plug.
With No hoses or Plug in, I poured a couple buckets of water (hot & cold) through the machine - Very Messy Wet process..!!!
When I reconnected the waste hose I made sure the 'L' bend is in a downward position (towards the floor -not up)
I have also left a bit of extra slack on the hose so its not real taught/straight going into my laundry sink.
I do most loads on a Normal cycle (not heavy) and 4 out of 5 loads will normally wash through without 'resetting' - but it does still happen sometimes.

I am not a machine mechanic, but it sounds to me like the pump to empty is not working. You will need a mechanic to fix it.

We have the same problem. Just started on Sunday. I have cleaned the filter & the pump and it worked for 2 more cycles, now the message is back. New Pump time I guess.

hmmmm Mine just started the same thing....

I'm sorry. I have no idea.

Sorry Swashbuckler but I am not a washing machine mechanic. I didn't have that problem with my lemon. Only way to fix it is to get a mechanic to look at it.Wish I could be of more help. Good luck.

Hi, did you ever get this resolved? I am having the same issue with my washer now.

Me too now

Hi Peter. I'm sorry. I have no idea what the problem is as I am not a mechanic. I guess you will have to get a repair person out to find the answer. Good luck.

I'm not sure Dan. It only happened to me once. I turned the machine off, let it wait a moment and started it again. It hasn't happened since.

Yeah if I wait a minute or two mine will turn back on but the shut down again after 3 or 4 minutes every time I turn it on I'm going to have to pay someone to come and have a look at it

Hi Dan, I have this exact problem. Has your problem been solved? My one would start washing and shuts itself down without any warning and error messages.
It lets me turn it back on after few minutes of wait, but I can't get a complete washing cycle done.

I only had that problem once. I had to leave the machine for a while then restart the cycle. Never found out why it did it. Sorry I can't be of more help.

Sounds like a short were it swiches to do the commands

I have a WT-H800 and is doing the exact same thing. Did you resolve your issue

Yes it died all together, faulty pcb board

Hi Patrick, I'm no expert, but if there is a burnt smell that would tell me maybe the motor or pump has burnt. Its a pity its probably out of warranty, but maybe its worth a call to LG for advice.

I agree an even though you pull the hose off there could be something blocking it inside, An in return you get the smell like its burnt out

The AE error message indicates a leak has activated the flood protection device in the base, turn off your water. Lean the machine forward (or backward) & see if water runs out of the base. If it does you may be able to restart...but the source of the leak will need to be identified & fixed. I think it would be wise to remove the lid & check if the inlet valve has popped first.

I think this is a mechanical problem between the motor and the drum. The manual says AE error is related to 'Clutching problem' and call authorized technician to repair it. May need parts replacement.

Water damage to computer, replace computer unit.

Water sensor fault needs technician to replace not cheap, versus new one..

Thank thought so really sucks bought this machine at night cost and only just over two years old.

Mine does not rattle just does not wash cleanly, leaves brown deposits on clothes and the towels smell awful

HI John, DE Error Code means Door Error (LID Open), you have to have the lid closed when you program machine, other than that is something preventing the lid from fully closing, or you might need a Technician if there is a fault in the Lid Electrical mechanism that signals the computer that it is closed (Lid ), I am not a Washing Machine Technician, the pdf for this machine is online and has the Error Codes listed, as well as how to properly operate this Machine to get good results. Hope this helps, regards Allan.

Hi, I have had my front loader for over 5 years now, I never had this Error before, but one day it show, and I look at everything including the filter on the bottom, but then I looked at the door seal and there it was, a thin piece of fabric in the door seal, I turned the power off, waited for the lock to unlock, opened the door pushed items all back in. Never had this again problem again. I hope your problem is as simple solving as mine was.

Dear...
"AE" is a clutching error which is a indicator of water leakage in to the base of appliance. you need to call your LG electronics service centre for help, I hope your machine is still in warranty..i hope this will help.

HI Michelle, Error Code AE is a Clutch Motor Defect, if under warranty ring L.G. and tell them the AE code and they will advise you if they are going to fix the machine or replace it . If out of warranty, the repairs i would say would be too costly, and i personally don't trust the so-called repairman in the city i live in (Sydney) . I would buy a new machine ( and i would really do my homework on trying to finding out the best you can what is the most reliable washing machine out there in the market-place ), salesman will tell you anything,just sign on the dotted line ! So good look, kind regards Alan.

Dear....
I'm not really sure but if it is new then you might call LG services for help..

HI Renee, I'm not a washing machine technician, but i would check if there is anything stuck in the bowl, like a coin or something that has been in in one of the pockets that's fallen out when it's been washing, i have had a five cent piece wedge itself in the bottom agitator causing one hell of a noise,i could not see it at first,but when i pulled it out all was well . Another thing maybe to look at is the machine sitting level in your laundry,because when it's in spin mode the bowl will be under strain ( the bowl is suspended by four spring loaded rods from the top of the machine ), i don't know if you understand what i just said, it's hard to explain sometimes, the only reason i know is because with my other L.G. machine I regreased the rods as they were dry . Another thing that comes to mind is could you have washed or been washing over time something excessively dirty or sandy that has collected in the inner bowl ( the part that you can't see ), if that is the case i would try, if you have hot water (i don't ), to put it on a hot water cycle with nappy-san (oxygen bleach ) to try and dissolve any residual buildup, just buy the Coles under $2 one, its the same as the $8-$10 one, i use about half a cup or more in every wash as the washing powders/liquids are just rubbish used one there own, the nappy-san really makes a difference, but for the problem of build up that i mentioned earlier i would tip the lot in, you won't harm anything . The good thing is you have warranty, with the motor/gearbox (main components ) having a ten year warranty, I would ring L.G. about getting them to look at it under warranty, they won't charge you, unless its something simple that the owner has overlooked. Have you read the owner's manual, doing that has solved a lot of problems for me . I hope i have helped you in some way, kind regards Allan .

HI David,i am not a washing technician,but i would guess its the water level sensor faulty, i don't know if you machine is still under warranty or not, but you need a technician from LG,I would ring them first to get quote for the service call so you know in advance. Do not operate the machine with all that water overflowing, as the water could be coming into contact with electrical components and as the old saying goes >don't mix water and electricity (VERY DANGEROUS ), its not much help, but its all can give. Good luck .Best Regards Alan .

Re noise, not sure but IMO shouldn't be occurring.
Re smell, yes I had this as well even after a hot cleaning cycle with half a bottle of bleach.

As you may have read on this site I gave up on this atrocious piece of machinery when the warranty expired and purchased a Miele front loader. I could not be happier, the cleanliness of my wash was evident from the very first load.

Hi I wish I could help you but sorry I havent come across this problem... yet! :)

Check that the output hose free and easy for the water to flow out. If it's not, the machine won't pump it.