Lucci Futura Eco Questions & Answers (page 2 of 10)

Hi Greg, Sorry to hear about the issues you are having with your fan. I would suggest changing the frequency by changing the DIP switches located in the remote transmitter ( battery compartment) and the remote receiver in the ceiling canopy of the fan. The instructions for this can be found on the Installation Instruction shttps://www.beaconlightingtradeclub.com.au/media/wysiwyg/211025-028_IM_VER1_0_2015-12-9_.pdf
If this does not work I would recommend contacting our warranty department on 1800602243.
Regards Amber - BL Customer Service.

Hi Lauren,

From your description of your issue, it does sound like someone in close vicinity to you also has a remote control and has their remote on the same channel. This would explain the fan turning on randomly. This is easy to change. All you need to do is place your controller in your hand, flip it over and remove the batteries. You will see 4 channels or dip switches. All you need to do, is set your remote to say channel 2, then you need to pull down the canopy of your fan (the canopy is the cover that covers the wires and mounting block). From the floor you will be able to see the fan's receiver- they are normally green in colour- all you need to do is set the receiver to the same channel as you have just set your controller. This should solve your problem.

Kind Regards,
Rhiannon - Customer Service

Hi Kate,

To re-pair the fans to the remote, you will need to make sure the fan is turned off at the isolation switch (wall switch) then open the back of the remote and the canopy of the fan and check the the dip switches are all in the same positions. If they are not, reset them so they are the same, then close the canopy and back of remote, turn the fan back on at the isolation switch (wall switch) and use the remote to turn the fan on high.

Do this separately for each fan, making sure each fan/remote has a different frequency/sequence to the others.

Kind regards,
Rhiannon - Customer Service

Thank you for your message.

My advice for you, would be to contact our warranty department on 1800 602 243 in regards to a replacement remote control kit.
Regards
Amber

Hi Michelle, the issue could be do to do with the remote receiver, this may have failed however without getting an electrician out to look at the fan, this cannot be confirmed. This fan has a 2 year in home warranty so if you purchased your fan in this time frame, please contact our Warranty team on 1800 602 243 and they will send a service man out to have a look at it for you. Debbie- Beacon Lighting Customer Service

They will be in contact with you and will get a serviceman out to have a look for you and repair/replace it if it is under warranty. Debbie - Beacon Lighting Customer Service

Hi Nigella, the issue appears to be the remote receiver unit that is found in the ceiling canopy of the fan. Depending on the remote, you can buy a new one over the counter at any Beacon Lighting store, or if the remote was part of the fan, not an extra purchase to the fan, this can be sourced through your closest Beacon Lighting store. You will need to provide them with the SKU number of the fan purchased or take in your remote transmitter and they should be able to match this up to the fan for you. Debbie - Beacon Lighting Customer Service

Hi Jagroop, Thanks for your enquiry.

If you contact your local store they should be able to see if they can get this from spare parts for you.

Regards, Niv - Beacon lighting Customer Service

Hi Luke, to be able to assist you properly, can you please verify what Futura fan you have i.e. what type of globe does it take? If your Futura fan takes 2 or 3 screw in globes (ES), then the issue could be that you have whilst taking the glass off, you have stretched the wires going to the light and this would need to be looked at by an electrician.
If your Futura takes a 22 Watt circular fluorescent, then the issue would be the Ballast needs replacing and a new one can be purchased from any Beacon lighting store. If you require any further assistance, please PM us at [email protected] with your contact details and we would be able to assist you further.
Thank you

Niv - Beacon Lighting Customer Service

Hi Dan, Thank you for your question. All spare parts requests need to be made through your local/closest Beacon Lighting store as I do not have access to spare parts here. If you do not live near a store, if you call them, they can find out the costing and availability for you. Amber BL - Customer Service

Hi Rob, the issue could be to do with someone nearby your home has a remote set on the same frequency as your fans or it could be that your remote has a timer feature on it and it has been set to turn off after a certain amount of hours. Depending on the fan, there are different ways to set the frequency to another one. If you have your installation instructions, you will find the instructions there, if not please email us directly to [email protected] the SKU number /name of your fan and we can provide the correct instructions for you, Debbie - Beacon Lighting Customer Service

Hi Kellie, it appears that there maybe someone nearby that have fans on the same frequency as your fans remote so you will need to change the frequency on both the receiver and the transmitter of your fan. The instructions on how to do this are on the installation instructions for the fan or if the remote was an extra purchase then they would have been in the box for the remote. If you have further questions, please contact us directly at [email protected] as we can supply instructions if you do have these. Debbie - Beacon lighting Customer Service

Thank you for your message, the blades would be classed as a spare part and all spare parts requests need to be made through your local/closest Beacon Lighting store. If you do not live near a store, if you call them, they can find out the costing and availability for you.
Please note you will not require an electrician to change the blades, however you will need to purchase all 4 blades as all 4 will need to be changed as they are weighted as a group of four Kind Regards, Tina - Beacon Lighting Customer Service

Hi Mal, thank you for your message. Can you please send us email directly to [email protected] with your contact details so that we can discuss this further with you. Thank you, Emina - BL Customer Service

Hi Vince, the older style Akmani fan had a receiver that beeped and it appears one of your fans has this receiver. Please contact our warranty team on 1800 602 243 and get them to replace this under warranty, Debbie - BL customer Service

Hi Noel, I would suggest, in the first instance, to try to re-pair the fan with the receiver. If this does not work, please contact our Warranty team via this link https://www.beaconlighting.com.au/warranty-claims and they will send a serviceman out to have a look at the fan for you, Debbie - BL Customer Service

The issue could be that the screws that are in the ceiling canopy of the fan, holding the fan to the ceiling are loose or have not be screwed into an appropriate mounting bracket in the ceiling. If this is all tightened correctly and in an appropriate mounting bracket, then it could be a balancing issue and this can be fixed by using the balancing kit supplied with the fan. if you still experience an issue, please contact Beacon lighting Warranty Department on 1800 602 243, Debbie - Beacon Lighting Customer Service