196 questions from our users
Ohisasked
Lost remote of lucci ceiling fan. Can get a another remote or I have to buy the entire motor of the fan?
2 answers
Customer S.Lucci Air
Hi Ohis, if you contact your local Beacon Lighting store with the type of remote/fan you hve, they will be able to get you a new remote, Debbie - Beacon Lighting Customer Service
Thanks for your reply. So no need to change the motor, just get another remote?
Deeasked
I have a Lucci Futura fan (SKU 210861) that is used with a remote. While the fan was in use the fan became quite noisy and the blades started to slow. Now the fan won’t turn on, but the light is still working. The remote for the fan was replaced 2 years ago as the receiver stopped working Can you please advise what the issue is likely to be please?
2 answers
Sorry I can not help but always check the battery on the remote
Customer S.Lucci Air
Hi Dee, thanks for your message and I'm sorry to hear about your Futura fan. We do supply a minimum 2 year warranty with that specific fan and if your fan is still covered under the warranty you could put through a claim. This can be done by calling our Warranties department on 1800 602 243 or by filling out a form online which can be found here: https://www.beaconlighting.com.au/warranty-claims. If your fan is not covered under warranty, I would recommend getting a qualified electrician to diagnose the problem for you. David - BL Customer Service
Rachelasked
Hi,
Our Futura echo 52 inch ceiling fan spontaneously turns on. Sometimes the light turns off by itself. How do we stop these things happening?
1 answer
Customer S.Lucci Air
Hi Rachel, thanks for your message and I'm sorry to hear about the issues you are having with your Futura Eco fan. With that fan you do have a minimum of 2 years warranty and I would recommend submitting a warranty claim if your fan is still under warranty. This process can be started by either calling the Warranties department on 1800 602 243 or by filling out a warranty form we have online which can be found here: https://www.beaconlighting.com.au/warranty-claims. David - BL Customer Service
Wendy Wasked
hi i had a new altitude fan installed and it has a delay on light when turned on should this happen?
Minasked
I have just had a lucci futura eco dimmable led ceiling 48 inch fan light sku:210950 installed only to find it is not an infrared remote control unit.
The purpose of the remote ceiling fan light was to be able to sync it to my computer tablet and operate and control my own environment,
I have enquired at the local beacon store only to be told they didn't know what operating system it uses to relay signals.
They said they would email head office and enquire and get back to me by email.
Could you please tell me the operating system for this remote with as m7ch detail as possible.
Please email: [email removed]
2 answers
Sorry my fans are not remote controlled
Customer S.Lucci Air
Hi Min, our remotes run on RF at 433.92Hz. There is a Brilliant fan remote that may work that can be found on this link http://www.brilliantlighting.com.au/products/air-movement/fan-accessories/bluetoothremote/ however if ytou use this remote, you're warranty will voided . if you have any further questions, please contact at [email protected] as this is the main contact for this type of question as this site is not related to Beacon Lighting, Debbie - Customer Service
DanMasked
I need 2 replacement Lucci Air ceiling fan remotes (Model SF09T6). I find these remotes very flimsy and poor quality. Is there a different remote that is comparable and better quality? Thanks
2 answers
Customer S.Lucci Air
Hi DanM, Can you tell me the exact fan you have, ie. SKU number and if the the remote was purchased separately, the SKU no. of the remote so I can advise correctly as we do not go by the factory model number. If you could send all of this information to [email protected], we will be able to advise you on your options, Debbie - BL Customer Service
Sorry I can not help my fans are not remote controlled
Lisaasked
We have a Lucci Futura ceiling fan bought three and my son turned his light on and now will not turn off HELP model number UC7216T bought all brand new Joondalup store Beacon Lighting. Any ideas?
1 answer
Customer S.Lucci Air
Hi Lisa, thanks for your message and I'm sorry to hear about the Futura fan light not turning off. With all our products, you receive a minimum of 12 months warranty. Due to the remote control not working as intended, I would recommend either calling our Warranties department on 1800 602 243 or filling out a warranty claim form which can be found here: https://www.beaconlighting.com.au/warranty-claims.html. In the meantime, to turn off the light there should be a switch that your electrician installed for the fan that looks like a light switch. This is an isolation switch and if turned off, cuts the power to the fan and would therefore turn that light off. David - BL Customer Service
Steve Jasked
Hi. I have a Futura Eco 52" fan/light t5 22w I bought from Beacon Lighting sku code 210873. The issue I have, is that the globe failed after 5 years. I bought replacement globe. Only to find out didn't work when fitted. Checked to make sure it was ok, by fitting it into another working fan in another room. Whilst the light doesn't work the fan still does. Didn't make sense. So I checked to see if there was a fuse in the housing. Couldn't see one. Is there a fuse somewhere in the unit that may have gone? I'm trying to figure out whether I need to replace entire fan /light at great expense or could it be something quite simple that can be fixed on the spot, like a fuse or whatever. Steve at [email address removed]
3 answers
Sorry I can't help my led light failed after approx one month .I then claimed on warranty and a chap came and replaced it now all ok.The thing I was very impressed with Beacon Lighting were so prompt .The one thing that may help try using one of Beacon Lightings electricians
Customer S.Lucci Air
Hi, the issue with your fan could be that the ballast has failed and needs replacing. This is the square or round "box" in the centre of the globe. This can be purchased from any Beacon Lighting store and the SKU number is 210006, Debbie - BL Customer Service
Purchased the ballast from Beacon Lighting as suggested. The store didn't have in stock when I went in but had it ordered for me. Had it within a week, so all good. It proved quite simple to replace. Didn't require an electrician. The light works fine now. Thankyou Debbie for your prompt reply. Steve J
Louisasked
Good day,
I've recently purchased a aLucci Airfusion Aria Ceiling fan. I've connected everything according to the plan. When I switch on the power I hear a beep but the remote does nothing. Is there any way to check if the remote has a problem?
1 answer
Customer S.Lucci Air
Hi Louis, please contact the Warranty Department on 1800 602 243 and they can get a serviceman to come out and have a look at your fan for you, Debbie - Beacon Lighting Customer Service
Rayasked
My led light in the fan has faded about 50% anyone else had this problem the fan is only about three months old. Any ideas?
1 answer
Customer S.Lucci Air
Hi Ray, I am sorry to hear that your fan light has dimmed, I have not heard of this happening before. Your fan is covered by warranty and if you contact our Warranty team on 1800 602 243, they will organise a serviceman to come out to have a look at your fan for you and repair/replace it, Debbie - Beacon Lighting Customer Service
Johnny Aasked
We have a Lucci fan light, the globe has gone, how to we replace it ????
1 answer
Customer S.Lucci Air
Hi Johnny, I would need to know the exact model of fan you have ie, if you have the SKU number, I will be able to assist on this enquiry. If you could contact us directly on [email protected] with this enquiry, we can help you, Debbie - Beacon Lighting Customer Service
Ernestasked
I have a hunter pacific Aurora 2 fan with a Lucci remote control. Recently the light has been flickering and will not stay on when the fan is started. There is also a humming noise from the fan. The remote is functioning OK but it appears that the power to the fan unit is limited as although the fan starts it doesn't run up to the speed it achieved previously and the light goes off. Is this symptomatic of a receiver/controller fault? (Unit UC7076R)
1 answer
Customer S.Lucci Air
Hi Ernest, Hunter Pacific recommend that their fans only be controlled by a Hunter Pacific remotes. The lights kits from Hunter Pacific vary so I am unsure of which fan light kit you have so I am unable to advise on why the light is flickering. The humming from the fan could be from a signal that is sent by your power company to your house, this noise generally only happens in the afternoon/evening during off peak times and if you live in either NSW, QLD or SA. If this is the case, this can be fixed by putting a frequency ripple filter at the metre box. If you have any further questions, please PM us at [email protected] directly, Debbie - Beacon Lighting Customer Service
Graemeasked
Hi - How do I replace the light in a Lucci Futura Eco Dimmable LED Ceiling Fan?
Model: LD-48"LED FAN G/WH
2 answers
Customer S.Lucci Air
Hi Graeme, Can I ask if there is an issue with the light as this fan comes with a 2 year in home warranty so if you are within this time, you could contact our Warranty team on 1800 602 243 and they will send a serviceman out to have a look it for you. Debbie - Beacon Lighting Customer Service
Hi Debbie,
Yes the light does not come on and yes it is under warranty. Thanks I will call warranty team.
Peter Aasked
Hi, I have a Lucci Futura Fan, SKU 210866, can you advise how to change the light? Thanks Peter
2 answers
Peter
Sorry our fans don't have lights. Further to my post, the failure was not with Lucci gear but the Clipsal switches used during the installation of our Metricon home. Apologise to Lucci and Beacon Lighting who promptly responded to my complaint.
Customer S.Lucci Air
Hi Peter, what you need to do is with one hand, hold the metal part above the light and with the other hand, turn the glass only in an anticlockwise direction, about a 1/4 of a turn. Sometimes due to the glass expansion (due to the heat from the globe or if the glass has been put on slightly askew or too tight), the glass can stick, so you just need to give the glass a tap in the anti clockwise direction and it should turn, Debbie- Beacon Lighting Customer Service
Dennisasked
I have a Lucci fan which I have had for 4 years. The lite has just started coming on by it self 2 times a day. How might I fix this? I am an electrician. Regards Dennis.
1 answer
Customer S.Lucci Air
Hi Dennis, could you reply back to us at [email protected] the exact type of fan you have, if you have the SKU number that would be great, and if the fan has a remote so we can advise correctly, Debbie - Beacon lighting Customer Service
Jeveriasked
I have purchased a fan with remote. Do you have a holder for the remote that I can fix to the wall like a split system heater has?
Glenn Masked
I have your fan model and my remote can turn on and off the light but the fan setting can not be turned off and is stuck on the high setting fan which cannot be changed. Can this be fixed or do I need a new remote?
1 answer
Customer S.Lucci Air
Hi Glenn, from what you have said, it appears that the receiver of the remote has failed and you will need a new remote, or depending on the fan, a new receiver, Debbie - Beacon Lighting
Ianasked
Simple question. Have two of your Lucci aero fans with LED lighting. 52 inch. How do you replace the light globe. Nothing about it in the book.
2 answers
All you need is just pull down the light cover/shade from the light base, there are 3 internal spring like clip inside holding the cover. it is best to slowly jiggle the cover when you pull it down.
Customer S.Lucci Air
Hi Ian, thank you for your question. As these fans have an integrated LED they do not require a change of globe as the integrated LED is part of the fan/light combination, Debbie - Beacon Lighting Customer Service
Kris C.asked
Hello. I purchased a house which I believe has a Futura ceiling fan in it. I would like to purchase replacement fan blades but am having trouble finding them. I am not sure what model I have. The only tag on the fan says HC1992 DA. Can you help?
1 answer
Customer S.Lucci Air
Hi Kris, the model number you have supplied is not something we go by, however if it is one of our Futura fans, replacement blades can be purchased through any Beacon Lighting store, Debbie - Beacon Lighting Customer Service
Erin Casked
I have three of the Lucci Futura Eco Dimmable LED Ceiling fans, purchased 3.5yrs ago. This morning the remotes were working and as the day went on, all three remotes have now stopped working. I've been home all day and we haven't had any power outages and only one remote has the red light permanently on. It's very strange that all of the remotes would stop working on the same day??
2 answers
Hi Erin,
My fan was only 3 months old and suddenly stopped working. There is no power surge. I am still waiting for them to rectify the problem.
Customer S.Lucci Air
Hi Erin, it does not take a power outage to affect the remote receiver in fans, it can be a very small power surge. If you could contact us at [email protected] the SKU no of the fans you have as well as your contact details, we can look further into this for you, Debbie - BL Customer Service
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