Lucci Futura Eco Questions & Answers (page 5 of 10)

HI Doc, the sound could be that the screws holding the fan to the ceiling have become loose and need tightening. If this is not the case and the fan is still under warranty, I would suggest you complete the form on this link https://www.beaconlighting.com.au/warranty-claims.html and our warranty team will send out a serviceman to have a look at it for you, Debbie - Beacon Lighting Customer Service

Thank you for your message, seeing the power went off the fan may no longer be paired with the remote, you may need to have this paired again. You may need to look at the installation instructions that came with your fan as this will assist. If you do not have the Installation Manual you can contact us at [email protected]

Hi Huma, it sounds like the receiver unit of the remote has failed and you will need to replace the remote

Hi Jen, as we do not go buy the model number you have provided, can you send a picture of the remote to [email protected] so we can assist you, Debbie - Beacon Lighting Customer Service

Hi Steve, It sounds like your receiver unit of the remote has failed and will need replacing. It also sounds like the wall switch has not been connected to he fan as an isolation switch so the only way to turn the fan off would be to turn the fan of at the mains. The remote for this fan is a separate remote (ie. it would have been purchased separately to the fan) and replacements can be purchased through any Beacon Lighting store

Hi Brad, unfortunately we do not go by the model number you have provided. If you have a 6 digit SKU no number like 210xxx, I will be able to advise correctly on this question, Regards Debbie - BL Customer Service

It will depend on the fan you have however the issue could be to do with the capacitor, either in the wall controller or in the motor of the fan. if the fan is less than 2 years old, this will be covered under warranty, Debbie - Beacon Lighting Customer Service

Hi Green, Thank you for your enquiry, for me to answer your questions I do require a few more details, could you please email [email protected] with the make and model of your fan and then we will be able to assist you further as we have many fans that could meet the description above .Kind Regards, Beacon Lighting Customer Service.
Thanks,
Tina

All fans are required, by law, to have an isolation switch on the wall for cases like this. The only way to turn this off now would be by the mains power. It sounds like the the receiver unit has failed and this will need replacing, Debbie Beacon Lighting Customer Service

Hi Darren, it will depend on the exact fan you have however if purchased a year ago, these will be covered under warranty, if you complete the form on this link https://www.beaconlighting.com.au/warranty-claims.html then we can arrange a service call for you. If you have further questions about this, please PM us at [email protected], Debbie - Beacon Lighting Customer Service

Thank you for your question, to remove your glass, A- What you need to do is with one hand, hold the metal part above the light and with the other hand, turn the glass only in an anticlockwise direction, about a 1/4 of a turn. Sometimes due to the glass expansion (due to the heat from the globe), the glass can stick, so you just need to give the glass a tap in the anti-clockwise direction and it should turn. Regards- BL Customer Service.

Hi Isa, can you tell me the name of the fan you have as the Futura does not make this sound. If you could respond via [email protected], I can answer your questions in full, Debbie - Beacon Lighting

Hi Lee, the issue could be to do with the receiver unit of the remote which is located in the canopy of the the fan. The only way to verify this is to get an electrician in to look at this. Depending on the fan and remote you have, it will have at least a 12 month warranty on it so if you contact our warranty department on 1800 602 243, they can come and have a look for you, Debbie - Beacon Lighting Customer Service

Hi Rae, the model number is not one we go by, it maybe a model no. from the factory where your remote was made. The issue maybe to do with the receiver of the remote which may need to be replaced. If you would like to send an image of the fan and remote to webmaster@beaconlighting with the issues you have experienced, we can then identify the fan and advise/look into this further, Debbie - Beacon Lighting Customer Service

Hi Georgia, Thank you for your message, as this part would be classed as a spare part for all Spare parts, please visit\contact your local Beacon Lighting Store who have access to our Spare parts division and the will either have these plates in stock- or can order them in for you. They will advise you of costing and eta into store, if these are available. Kind Regards, Tina-BL Customer Service

Hi David, I would suggest that you contact our Warranty Department on 1800 602 243 and they will arrange a serviceman to come to your home to repair/replace this for you. If you have any further questions, please email us [email protected] as this is a third party site that has nothing to do with Beacon Lighting, Debbie - Beacon Lighting Customer Service

The issue you maybe experiencing is a failure of the receiver unit of the remote control. When the fan was installed, it should have been installed with an isolating switch (like a light switch) close to the fan (in the same room) as mentioned in the installation instructions and Australian/NZ wiring regulations so the power can be turned off to the fan without having to turn the entire house power off. I would suggest you contact your electrician who installed your fan to look into this issue. In relation to the remote, you will need to purchase a new remote to fix this issue, Debbie - Beacon Lighting Customer Service

Hi Kirsten, can you email us at [email protected] the SKU number of the exact fan you have and we will be able to advise on this for you, regards Debbie - Beacon Lighting Customer Service

From what you are saying, it sounds like the remotes on the fans were set on the same frequency. You will need to change one of these fans to a different frequency. If you could email us [email protected] the SKU no. of the remote you have, if you do not have them, we can send you a copy of the operating instructions and directions on how to do this, Debbie - Beacon Lighting Customer Service